South Bay Hyundai - Service Center

The waiting area was clean and organized. They were a little short staffed but I assume because it was right at 7:30am. Otherwise, very communicative and helpful. They were a little short staffed but I assume because it was right at 7:30am. Otherwise, very communicative and helpful. More

Service was fast and our reps was very friendly. I appreciated not being up sold on extra services I didn't need. I appreciated not being up sold on extra services I didn't need. More

Went in for a recall on a 2022 Hyundai ioniq5 for a update they declined to provide me with a loaner giving me the excuse that there were 20 customer ahead of me requesting one , Hyundai knew that ther update they declined to provide me with a loaner giving me the excuse that there were 20 customer ahead of me requesting one , Hyundai knew that there was a Recall and should have prepared for this but obviously they were not ! They did provide me with a Uber to my office however they refused to send one to pick me up from my office to pick up my car , this time the PATHETIC EXCUSE they used was that I was OUTSIDE their service area ???? Can you believe this I was NOT OUTSIDE THEIR SERVICE AREA in the morning but I am outside their service area in the evening ????? I was also told that they are INDEPENDENTLY OWNED and that they had already spent $45 dollars on me I am ther customer who gave them $60k and they are worried about $45 SHAME ON THEM !! I came to this dealership SOUTH BAY HYUNDAI because on the building it reads HYUNDAI it dosent read INDEPENDENTLY OWNED. These guys are so SLICK that when they go swimming they DONT get WET !! The customer service department SUCKS better than a DYSON VACUUM CLEANER !! THIS PLACE IS ROTTEN from the EGG TO THE CHICKEN AND VICE VERSA . I had a friend drop me off to pick up my car and they were supposed to WASH my car which they didn’t !! I wished I had NEVER bought this 60K car please stay AWAY . On a separate note my small battery which is in the front of the car DIED now mind you this car is LESS THAN 2 YEARS OLD !! I was at the beach enjoying my cup of coffee and my car just DIED would Not start or anything so I called AAA they jumped my car and the AAA driver advised me to go get a NEE battery as this one would not hold the charge and my car will NOT start if I turned it off , I immediately called SOUTH BAY HYUNDAI as UNFORTUNATELY they are very close to my office but I was told that they would not be Abel to help me till next week !! How am I suppose to go around for a week without shutting off my car ??!!! So I went to the nearest auto shop and bought myself a compatible battery . The Auto shop confirmed that my battery would NOT hold the charge and he did give a computer print out showing that . I submitted all the receipts to HYUNDAI CLAIMS DEPARTMENT and I am still waiting for a response it’s been 10 DAYS TODAY !! I WOULD NOT TRUST HYUNDAI EVEN IF THEIR TONGUE CAME NOTARIZE , even RAY CHARLES & STEVE WONDER can SEE that HYUNDAI is taking you for a RIDE !! So in ending STAY AWAY from HYUNDAI these people IF THEY ARE NOT KISSING THE BABIES THEY ARE STEALING THEIR TOYS !! More

Technican found damage to ball joint sleeve connected to rack and pinon, damaged causing the clicking sound when turning. needs to replace rack and pinion. No cover my warranty due to my own hit. But M rack and pinon, damaged causing the clicking sound when turning. needs to replace rack and pinion. No cover my warranty due to my own hit. But My car never hit anywhere to this damage. They wanted to charge almost $2500 to fix it. And False statement about repairs to avoid my warranty. Never go this place for repair or service. More

Waited 2 months for a part to fix 2024 Santa Fe Horn, , dealer receives the part a weeks earlier and never got notify they had the part to fix my car , I had to call and inquired about it Horn, , dealer receives the part a weeks earlier and never got notify they had the part to fix my car , I had to call and inquired about it More

Andy in service was so helpful, friendly and professional in providing me customer service. Thank you, Andy! in providing me customer service. Thank you, Andy! More

Always an excellent service at this dealer. Not only the service rep. is great, the waiting area and coffee are also great! I've been coming to this dealer for years even though I purchase Not only the service rep. is great, the waiting area and coffee are also great! I've been coming to this dealer for years even though I purchased my vehicle somewhere else. The drive to this dealer is worth it. More

Your dealership was absolutely clean with refreshments. Your staff was friendly and knowledgeable as soon as drove on your lot. Excellent service which I didn’t have to wait long. The gentleman who approac Your staff was friendly and knowledgeable as soon as drove on your lot. Excellent service which I didn’t have to wait long. The gentleman who approached me gave me a timeline of my wait and he was right on point. I sat in the lobby relaxed and happy of being in your facility. Thank you - More

I've had better experiences at this dealership. ...3 hours waiting for oil/car wash. I had appt Service called my home when SUV ready why?? wasted 30 minutes was in waiting room!!I went to service ...3 hours waiting for oil/car wash. I had appt Service called my home when SUV ready why?? wasted 30 minutes was in waiting room!!I went to service to see when it would be ready and tole it was done 30 minut6es ago AND they called wrong number at my home not my cell phone that I gave them when I arrived More

Service personnel were polite and helpful. The promised time was accurate and there were no added costs beyond the original estimate. The waiting facilities were useful and comfortable and rel The promised time was accurate and there were no added costs beyond the original estimate. The waiting facilities were useful and comfortable and relatively quiet. Great overall experience. More