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South Bay Hyundai - Service Center

Torrance, CA

4.4
2,280 Reviews

2,280 Reviews of South Bay Hyundai - Service Center

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November 24, 2024

After 2 yrs telling the people on the service department finally I got a great service person ( Kei) that listen to me with the problem with the ioniq 5 charging system, More

by drve9022
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kei
Nov 25, 2024 -

South Bay Hyundai responded

We're so happy to hear you had a wonderful experience. Thank you for the great review oKei! We'll be sure to let him know to keep up the good work.

November 23, 2024

Poor guidance, poor service, overall poor. bad communication, they send you home even you have a check engine light on. More

by anchiu35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

South Bay Hyundai responded

Thank you so much for your valuable feedback. We'll be sure to use it as part of our continuous improvement training with our staff.

November 20, 2024

South Bay Hyundai does an awesome job of providing service and information. It's the best dealership I've ever dealt with, and that includes Mercedes Benz, BMW and Porsche. More

by stephenbloc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

South Bay Hyundai responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

November 20, 2024

Great dealership who focuses on customer experience and follows up with each customer to ensure the experience is positive. More

by eric.nilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Matsumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike "MJ" Juarez
Nov 22, 2024 -

South Bay Hyundai responded

Thank you for your kind review; we are happy to pass along your comments to the team here at South Bay Hyundai! If you need anything else from us, please give us a call or stop by.

November 19, 2024

5 star for Jeremy who helped me with my car. Very friendly guy! going to dealership for service sometimes can be intimidating and worrisome but this guys was friendly the whole time. More

by lobo.lloydpatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Nov 22, 2024 -

South Bay Hyundai responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

November 19, 2024

I had the make an appointment just so the dealer could inspect my car for a rattling noise on my tailgate. I knew that the dealer will need to place an order for the needed part. So I had to make a 2nd ap More

by danielsombrio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Calvin Jeong
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

South Bay Hyundai responded

We're very sorry to see the low rating and to hear about your experience. Our team consistently strives to provide our customers the best possible customer service, and we're sorry we missed the mark. We understand your frustration and will be discussing this at our next staff meeting.

November 18, 2024

They won't fix an issue I've had with the car since day one. Service manager does not return my call. More

by Krf68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahmed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

South Bay Hyundai responded

I'm very sorry to hear of your experience. I am looking into the matter now. Thank you for letting us know, we appreciate the feedback.

November 18, 2024

Very comfortable waiting area! A little annoyed that the service took so long! But OK! More

by playavago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

South Bay Hyundai responded

We're happy to hear you had a generally positive experience at our facility! We understand your frustration with the wait. Please don't hesitate to reach out to us if there's anything more we can do.

November 17, 2024

They sell a good car to me then the take care of the service too Good job More

by love65_201story
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark sales manager, Nicole from service
Nov 19, 2024 -

South Bay Hyundai responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

November 17, 2024

The dealership is clean and full of helpful associates. The customer service is top tier. More

by Jimmie Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arianna
Nov 19, 2024 -

South Bay Hyundai responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

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