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South Bay Hyundai

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.6
3,680 Reviews
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20433 Hawthorne Boulevard

Torrance, CA

90503

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Showing 3,680 reviews

September 05, 2024

It took a long time to schedule the appointment as several times I called and no one picked up the phone. However, the staff I dealt with during the appointment itself were very good. More

by joenbarbjunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Matsumoto
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mace Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santoro
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

South Bay Hyundai responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

September 04, 2024

Dropping the car was fine, service was on point. But when picking up my car they took forever. They didn’t know where my car was and to make it worst the technician was on lunch so I had to wait abo More

by jorgembecerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

South Bay Hyundai responded

We're very sorry to see the low rating and to hear about your experience. Our team consistently strives to provide our customers the best possible customer service, and we're sorry we missed the mark. Thank you for bringing it to our attention so we can address it and make sure it doesn't happen again.

September 04, 2024

Great worker, good showroom, excellent service, nice car wash. Service did not take long, was able to get 60k mile maintenance More

by SIGNPAINT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Andersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mace Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Axume
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

South Bay Hyundai responded

Thank you for your confidence in our team at South Bay Hyundai, and for your business. We are thankful to have you as a customer.

September 04, 2024

Great service; we were in and out in less than an hour! Everything was as discussed, and Anthony helped us navigate through everything quickly. More

by Kian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Matsumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

South Bay Hyundai responded

We're so happy to hear you had a wonderful experience. Thank you for the great review of Anthony! We'll be sure to let him know to keep up the good work.

September 04, 2024

I love it here! The people are very respectful, honest, kind and services a fast and excellent. More

by bev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Andersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Matsumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

South Bay Hyundai responded

Thank you for your kind review; we are happy to pass along your comments to the team here at South Bay Hyundai! If you need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 04, 2024

Brought the car in for service as well as some issues with an electrical outlet in the car. They rotated the tires which I guess is all that you do for an electric vehicle, but they were unable to addres More

by MHUNTERDTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Sep 09, 2024 -

South Bay Hyundai responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We'll be sure to use it as part of our continuous improvement training with our staff.

September 03, 2024

had service done and same issue arose after couple of days. took the car in and Jack was on top of my issue to get resolved along with tech Jay. 5 star service! More

by EDENTERPRISESOLUTIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

South Bay Hyundai responded

We are so happy that our South Bay Hyundai team earned your five stars. Please let us know if there's anything else we can do for you.

September 03, 2024

Great customer service. Ahmed Omar was awesome and made sure our car buying experience was smooth and stress free. More

by enid_munoz
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

South Bay Hyundai responded

We love reading that you were happy with your customer service experience and that Omar was able to make your visit stress-free! Thank you!

September 03, 2024

Mo Hallak followed through on a previous agreement. He has great customer service. He was very patient when my wife was dubious and questioning everything throughout the buying process. We would recomm More

by mykiara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Matsumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Hallak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

South Bay Hyundai responded

Thank you for taking the time to leave us a comment on your experience with us. It's always a pleasure to hear how our staff was able to help a customer from start to finish. And of course, we have to thank you for recommending us. If there is anything you need please feel free to let us know.

September 03, 2024

Kei listened as I was explaining my issues with my 2023 Santa Fe. He did everything he could to find the solutions. He even addressed possible concerns to look for in the future. More

by BLEST1_TWO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kei
Report | Print
Sep 09, 2024 -

South Bay Hyundai responded

We are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience working with Kei!

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