South Bay Hyundai

Update: Due to low inventory this caused many issues. However, Jermaine did work diligently to try and accommodate me. I am changing my initial review score because I do feel that Jermaine did really do However, Jermaine did work diligently to try and accommodate me. I am changing my initial review score because I do feel that Jermaine did really do as much as he could to help find the vehicle I wanted. Original post: I scheduled an appointment to test drive a 2021 Hydundai Palisade SEL. Before my scheduled appointment I had someone by the name of Alejandra call me via phone to get all the details of the vehicle that I was interested. I described the year, model, exterior and interior that I was interested in. I came in on said day, 4/17/21 and I was walked out onto the lot. First, the gentleman had no key so my husband and I waited for him to go grab the key. Once he returned, he realized the car had no gas, so he said he needed to go get a gas voucher. He returned with another gentlemen named Joshua and said Joshua would be taking over since the other gentleman had an appointment with someone. I'm not quite sure why I scheduled an appointment to begin with since it was far beyond the appointment time at this point. Anyway, test drive was great. Loved the vehicle. We go in to see if we can agree on a deal for the vehicle. After maybe two back and forth "negotiations" and after that, it seemed as though they weren't going make any other offers. So I left the dealership, called another Hyundai dealership to see what financing they can offer. Interesting enough, they were able to tell me over the phone, something I can work with. Later in the week I reached back out to Joshua explaining the other financing the dealership stated and Joshua said he would see if they could match or beat it. So I come in again 4/23/21 and we agree on a financing deal, however Joshua and Jermaine were working on getting me my second choice exterior/interior preference. I was given the impression that they would have the vehicle ready for pick up the next day, 4/24/21. I get a call at the end of the day explaining they were unable to get the vehicle after all. So it's now Sunday 4/25/21, I'm asked to come back to the dealership and pick up my down payment check. I'm not quite sure why my credit was run and paperwork was signed without securing the vehicle. Jermaine explained that they would be getting more of the Palisades in and I can check back with him on Tuesday, 4/27/21 to see what inventory they would be getting. I call around 5:30pm, speak with Jermaine briefly. He explains he has good news but wanted to confirm the information and would call me back next day. Next day comes. No call. I call requesting to speak to Jermaine, I end up waiting for 10mins. I call one more time, same thing. I text Joshua Thursday (today) morning asking for someone to call me with an update, and nothing! I call and request to speak with the general manager and was told that my information would be passed along to Cedric, Director of Sales and I'm awaiting a call. I'm really shocked and disappointed at this experience. Even through everything, I was still patient and polite. I'm not quite sure what I did to deserve this kind of service. I didn't know it would be this hard for someone to sell me a car. The only reason I haven't gone to another dealership is because I did not want to go through everything again and have my credit run a second time. I really hope they try to remedy the situation, but at this point I feel ghosted. I would not recommend anyone going to this dealership and having to experience what I did. More

Sheek and the Hyundai team made it easy to return my leased car and re-lease another. Thanks for setting everything up for me and getting me going. leased car and re-lease another. Thanks for setting everything up for me and getting me going. More

It was my first visit to the dealership and Jack was amazing both customer service and auto service. Jack was kind, helpful and knowledgeable. I will definitely be back and feel that my car will be in amazing both customer service and auto service. Jack was kind, helpful and knowledgeable. I will definitely be back and feel that my car will be in good hands. More

The first time I visited in 2020 had a really good experience with early morning service on a Saturday. The last time it was the end of the day on a Saturday and felt a courteous but rushed. experience with early morning service on a Saturday. The last time it was the end of the day on a Saturday and felt a courteous but rushed. More

Thank you Jack for the amazing service both customer service and auto service! The entire SB Hyundai service department does a great job to keep all of the customers happy and well informed as to the ne service and auto service! The entire SB Hyundai service department does a great job to keep all of the customers happy and well informed as to the necessary auto service and timing of said service. THANKS! More

Love this dealership. James was my sales rep and he did an amazing job of providing us with excellent service and helping us buy our new car. Thank you! an amazing job of providing us with excellent service and helping us buy our new car. Thank you! More

The vehicle was delivered to my home, J.C. did an excellent job show me how everything worked inside the vehicle. He was able to answer all my question concerning the vehicle. Great job I'm very happ excellent job show me how everything worked inside the vehicle. He was able to answer all my question concerning the vehicle. Great job I'm very happy with the vehicle. More

We had a great experience leasing our new Genesis 2021 G70 2.0t. Our salesperson Richard Andersen was great. Hassle free experience!! We look forward to doing business with this dealership in the future!! G70 2.0t. Our salesperson Richard Andersen was great. Hassle free experience!! We look forward to doing business with this dealership in the future!! 💯👍 More

The service reps are very courteous and thorough. Enrique in particular was great! He even took the time to update me when I didn't ask. Raymond is also excellent. So why 4 stars instead of 5? Because this in particular was great! He even took the time to update me when I didn't ask. Raymond is also excellent. So why 4 stars instead of 5? Because this was the second time in 2 weeks I had to come in for the same problem. My understanding is that this was more due to Hyundai corporate policy so the missing star is more a reflection on them and not the service dept. More