South Bay Hyundai

Visiting the dealership was not stressful at all. Usually in the past, I dreaded walking into any car dealerships. When I walked into the Hyundai dealer we were met by a sincere gentleman. He was very accomm in the past, I dreaded walking into any car dealerships. When I walked into the Hyundai dealer we were met by a sincere gentleman. He was very accommodating and listened to what I wanted. He showed me the car and I knew that was the one I wanted. My experience was hassle free during this time of covid pandemic and that is a positive thing when buying a car is so stressful for me. More

Great service. I also received some useful information from the gentleman who worked in the parts department. The lobby waiting area was nice too. Very comfortable and clean. from the gentleman who worked in the parts department. The lobby waiting area was nice too. Very comfortable and clean. More

I had a good experience because of my salesperson. Smooth transaction, good service and very knowledgeable salesperson. I will buy my next Hyundai here. Thank you transaction, good service and very knowledgeable salesperson. I will buy my next Hyundai here. Thank you More

The people I worked with were very nice and patient. They listened to what I had to say and took my concerns seriously. They also took the pandemic seriously, which was really appreciated. listened to what I had to say and took my concerns seriously. They also took the pandemic seriously, which was really appreciated. More

I received great service. Jack was pleasant and attentive to my needs. It’s serve like this that keeps me coming back to Southbay for all my service needs attentive to my needs. It’s serve like this that keeps me coming back to Southbay for all my service needs More

I am rather disappointed and shocked at the after Customer Service we received from South Bay Hyundai. They fit the typical stereo type most people consumers have about dealerships. They were more th Customer Service we received from South Bay Hyundai. They fit the typical stereo type most people consumers have about dealerships. They were more than accommodating when we were purchasing the vehicle however their followed up and Customer Service we received after was extremely upsetting.. we purchased the Genesis at the end of April and they two keys listed in their car checklist were not available. They only had one. They advised the second would be ordered and we would have to pick it up, so they keys could be programmed together in approximately 7 to 10 days. We live 25 miles away from the dealership however agreed we would go back to pick up key if that is the only option.. We never heard back from them, so on May 29th, I reached out to our salesmen, Sheek by text. He responded 4 hours later that he would check with Patrick and get back to my the next day. I didn’t receive a text back and reached out to him 2 days later to find our that Patrick is off on weekends. I text Sheek on Monday and no response until Tuesday advising Patrick did not order the key until that day. Not when he was originally suppose to. Finally I received a text on June 8th that the key was available for pick up only during the week from 10 - 4 only. The same hours we work and would not be able to go. If the key was originally ordered when it suppose to be (end of April), the weekday pick up would of feasible. No follow up from anyone until I reached out to Sheek again and he advised me to work with Patrick now. I called Patrick on several occasions only to be transferred to voicemail which was full and not accepting any more messages. I text Sheek once again to inquire on their service department hours to find our they are now open on Saturday. We went out of our way and showed up because we were unable to get any response from either of them. When we arrived we asked for Patrick and were turned down and were speaking to him through the receptionist and told we had already picked up the key. At this point, needless to say, we were very upset because we had the paper showing we were owed the key still. We were referred to the service department and advised to speak with Mario Gonzalez, Parts Manager. We walked over to his outside area only to find our he was not there. I asked if he was on a break or lunch, only to find our he didn’t even work that day . We demanded to speak with Patrick and he finally agreed to speak with us. He explained the system shows the key was picked up and all he could do was order another one. I asked to see the form we signed to pick up key because I definitely know we hadn’t. Patrick insisted on ordering one and would even mail it to us because of our driving distance. Which we were originally told it was not an option because it needs to be programmed. We could clearly see he just wanted to get rid of us. I again asked to see what we signed or proof we picked it up already. He went to the service area, only to advise they we’re able to find the key. I will never recommend South Bay Hyundai to anyone based on the Customer Service and mainly lack of service we received. I have purchased many vehicles in the past 30 years and have never seen nor had this type of horrible service. More

I am rather disappointed and shocked at the after I am rather disappointed and shocked at the after Customer Service we received from South Bay Hyundai. They fit the typical stereo type most people I am rather disappointed and shocked at the after Customer Service we received from South Bay Hyundai. They fit the typical stereo type most people consumers have about dealerships. They were more than accommodating when we were purchasing the vehicle however their followed up and Customer Service we received after was extremely upsetting.. we purchased the Genesis at the end of April and they two keys listed in their car checklist were not available. They only had one. They advised the second would be ordered and we would have to pick it up, so they keys could be programmed together in approximately 7 to 10 days. We live 25 miles away from the dealership however agreed we would go back to pick up key if that is the only option.. We never heard back from them, so on May 29th, I reached out to our salesmen, Sheek by text. He responded 4 hours later that he would check with Patrick and get back to my the next day. I didn’t receive a text back and reached out to him 2 days later to find our that Patrick is off on weekends. I text Sheek on Monday and no response until Tuesday advising Patrick did not order the key until that day. Not when he was originally suppose to. Finally I received a text on June 8th that the key was available for pick up only during the week from 10 - 4 only. The same hours we work and would not be able to go. If the key was originally ordered when it suppose to be (end of April), the weekday pick up would of feasible. No follow up from anyone until I reached out to Sheek again and he advised me to work with Patrick now. I called Patrick on several occasions only to be transferred to voicemail which was full and not accepting any more messages. I text Sheek once again to inquire on their service department hours to find our they are now open on Saturday. We went out of our way and showed up because we were unable to get any response from either of them. When we arrived we asked for Patrick and were turned down and were speaking to him through the receptionist and told we had already picked up the key. At this point, needless to say, we were very upset because we had the paper showing we were owed the key still. We were referred to the service department and advised to speak with Mario Gonzalez, Parts Manager. We walked over to his outside area only to find our he was not there. I asked if he was on a break or lunch, only to find our he didn’t even work that day . We demanded to speak with Patrick and he finally agreed to speak with us. He explained the system shows the key was picked up and all he could do was order another one. I asked to see the form we signed to pick up key because I definitely know we hadn’t. Patrick insisted on ordering one and would even mail it to us because of our driving distance. Which we were originally told it was not an option because it needs to be programmed. We could clearly see he just wanted to get rid of us. I again asked to see what we signed or proof we picked it up already. He went to the service area, only to advise they we’re able to find the key. I will never recommend South Bay Hyundai to anyone based on the Customer Service and mainly lack of service we received. I have purchased many vehicles in the past 30 years and have never seen nor had this type of horrible service. More

Outstanding Service Jack Kim has been my service advisor for several years and does an AMAZING job every time. Jack promptly initiates the service request, follows up if Jack Kim has been my service advisor for several years and does an AMAZING job every time. Jack promptly initiates the service request, follows up if any additional issues arise and completes the job on time. Don't worry if Jack is not available, all of their service advisors provide an OUTSTANDING job as well. During this visit, Juan (auto care service member) was in charge of the auto detailing aspect of my vehicle. Juan is thorough and left my vehicle looking like it was ready to be displayed in their show room...great job Juan! I always look forward to having my auto service at South Bay Hyundai. More

Great service from Kathy! I appreciate her fast, efficient handling of my service and look forward to working with her again in the future. Thanks efficient handling of my service and look forward to working with her again in the future. Thanks More

Simple process at dealership and Sheek, our salesman was excellent! Its 2nd car we bought from him. We will buy another car from Sheek/Hyundai excellent! Its 2nd car we bought from him. We will buy another car from Sheek/Hyundai More