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South Bay Hyundai

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.6
4,003 Reviews
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20433 Hawthorne Blvd

Torrance, CA

90503

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Showing 4,003 reviews

November 08, 2024

Great customer service. Quick appointment and easy to make the appointment. I’ll be back More

by karina1515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female checked me jn
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Nov 14, 2024 -

South Bay Hyundai responded

We are thrilled to read your great review and recommendation. Thank you! Please don't hesitate to reach out if you have any questions.

November 07, 2024

Friendly staff and efficient management of service which is greatly appreciated. Thank you for the great service! More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian and hollie
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Nov 07, 2024 -

South Bay Hyundai responded

Thank you for allowing us to earn your business! All of us at South Bay Hyundai take great pride in providing nothing less than exceptional service, and we are glad that was your experience! Be sure to reach out if you have any questions.

November 07, 2024

My experience at South Bay Hyundai was awesome. I got a warm greeting when I got there, I got all my questions answered, and they took good care of my car. More

by akiko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesús Flores
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Nov 07, 2024 -

South Bay Hyundai responded

Thanks so much for taking the time to rate and review us! We're so glad you enjoyed working with our team and that you were happy with the level of service you received. Please let us know if there's anything more we can do.

November 07, 2024

I had to wait over 4 hours to buy/used car and get the process complete. I finshed the finance part at 2 our mark. Had to wait two hours to get the car and washed. Oscar was terrible in explaining all the More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Richard Andersen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Axume
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

South Bay Hyundai responded

We appreciate all feedback because we want to be the best dealership. We work to always provide our guests with a 5-Star experience. We know we won’t always be perfect but we certainly try. Please accept our apologies that we missed the mark.

November 07, 2024

Mace was and is an outstanding representative of South Bay Hyundai. Our experience in our three visits prior to purchase and the purchase process were the best we have ever experienced. More

by RonW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Andersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mace Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

South Bay Hyundai responded

Thank you for the opportunity to earn your business and for taking the time to post a review. We're thrilled to read that our customer service exceeded your expectations. We'll be sure to pass on your kind words to Mace. Please let us know if there's anything else we can do for you.

November 07, 2024

Poor customer service in the service department. Nobody answers the phones or calls back. There's never a loaner car available even though your car is stuck there for weeks if not longer. Love the c More

by csg21csg
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerry Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

South Bay Hyundai responded

Thank you for taking time to leave a review. We want all of our customers to have a 5-star experience with our dealership, and we're sorry to hear that we fell short of that during your visit to our service department. Your review has been relayed to the appropriate team members to look further into this.

November 07, 2024

rude service team, didn't even wash my car, always did before. I will not be back after my lease is up. More

by joshuabpotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

South Bay Hyundai responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We'll be sure to use it as part of our continuous improvement training with our staff.

November 06, 2024

My advisor Andy did a phenomenal job of taking care of my car while in service, and providing me with a loner during the paint operation, delivered as promised. Couldn't be happier More

by sureshbhask
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
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Nov 07, 2024 -

South Bay Hyundai responded

Thank you for writing such a fantastic review! We are so happy to hear about your experience with Andy and thank you for giving us the opportunity to serve you. Please let us know if you have any questions.

November 06, 2024

Mace was super helpful. We had a great experience and would absolutely work with him again in the future. More

by markheidiob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Matsumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mace Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

South Bay Hyundai responded

Thank you for your business and posting such an excellent review and recommendation. We're happy to read about your great experience and will be sure to pass on your kind words to Mace. Please let us know if there's anything else we can do for you.

November 06, 2024

I was in and out pretty quick, came in for a tire rotation and was taken care of More

by brentaragon84@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

South Bay Hyundai responded

Thank you for your business and posting a review. We're happy to read about your great experience and will be sure to pass on your kind words to the team. Please let us know if there's anything else we can do for you.

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