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Smithtown Volkswagen
St James, NY
2,068 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,068 reviews
August 27, 2024
My car had a major issue with the engine and the entire team provided great service and repaired everything in a timely manner. Jasmine and Noah were great! team provided great service and repaired everything in a timely manner. Jasmine and Noah were great! More
by wolff.michael.j
Verified CustomerAugust 26, 2024
Brought my Atlas in for a coolant leak from the water pump. The service technician replaced the water pump and it was documented that the technician flushed, replaced and pressure tested the coolant. Aft pump. The service technician replaced the water pump and it was documented that the technician flushed, replaced and pressure tested the coolant. After picking up my Atlas , after service hours, we made it RT 347 when my low coolant Warning system was activated, after pulling over and inspecting the coolant reservoir I found that it was completely empty and dry. This does not give me a confident feeling on Smithtown VW service department about what was and wasn’t done to my vehicle. More
by cjdefeo
Employees Worked With
Jasmine
August 26, 2024
Noah has always been extremely supportive in any contact that I’ve had with him. He is very knowledgeable and handles everything professionally and politely. Asset to Smithtown VW. that I’ve had with him. He is very knowledgeable and handles everything professionally and politely. Asset to Smithtown VW. More
by MAURICELARREA
August 24, 2024
I only take my car here because it’s the closest Volkswagen dealership to my house. I dropped my car off for a 9:30am “appointment” but was told it was going to take a few hours to scan my car to se Volkswagen dealership to my house. I dropped my car off for a 9:30am “appointment” but was told it was going to take a few hours to scan my car to see why the check engine light was on. I didn’t receive a call until 3:30pm to say they do not have the part they need and it is back ordered so I can pick my car up but it is not repaired. So I was without my car for an entire day just for them to say it is not fixed and they are unsure when it can be. Which also means I will need to be inconvenienced another 1-2 days for them to work on my car another day. I’ve taken my car there multiple times in the past few months, the first time was for faulty key fobs and that issue is still unresolved, I waited there for 3 hours just to have one key battery replaced and I am still getting notifications on my car for “faulty key fob”. They don’t care about repairs they just want to try to sell you additional maintenance. More
by Loj
Employees Worked With
August 21, 2024
Service and wait time was great. Knowledgeable about what service was needed and what to expect. Knowledgeable about what service was needed and what to expect. More
by dina_ryd
