Smithtown Volkswagen

Could not get an appointment for 2 days with an emergency. No one called after making an appointment online until 1 day later to confirm when I was told it would that day. I had tire coverage insur emergency. No one called after making an appointment online until 1 day later to confirm when I was told it would that day. I had tire coverage insurance sold by Volkswagen Huntington but since my service date was on a Saturday the provider could not be contacted and I had to pay $500 out of pocket. I requested recourse from service manager via text ( after he texted me - Paul Mitchell)- here is message - Paul I wanted to run something by you. I had to replace my tire from a blowout from hitting a pothole. I have tire coverage but the provider was not open on Saturday ( Noah the service agent called and I called too). I needed the car back because Sunday you are closed and Monday was a holiday so I paid out of pocket. The blowout occurred Wednesday night and I was online and called first thing Thursday morning requesting an appointment as soon as possible. The only appointment I could get was Saturday which ended up causing the issue I would think. Do I have any recourse in any way? I appreciate your help. Thank you. More

Service was fine, I had to wait for the parts to come in. I was told that they wouldn’t charge me for one part but they did anyway. I was told that they wouldn’t charge me for one part but they did anyway. More

Sal was beyond helpful and took the time to answer any questions I had. He made my experience getting a car wonderful. I appreciate his kindness and would recommend him to anyone! questions I had. He made my experience getting a car wonderful. I appreciate his kindness and would recommend him to anyone! More

Friendly, no nonsense service. From Bob the sales man, John the manager and Mike the finance guy were very helpful, patient and informative with helping me make a successful deal From Bob the sales man, John the manager and Mike the finance guy were very helpful, patient and informative with helping me make a successful deal More

This is our first Volkswagen purchase and the process was a breeze . Love my new Atlas. The finance guy and Adam were easy to work with . a breeze . Love my new Atlas. The finance guy and Adam were easy to work with . More

The service team stuck with our issue until they figured it out. It took longer than we had expected but it was not a normal issue the dealership had experienced before. In the end it was resolved so we a it out. It took longer than we had expected but it was not a normal issue the dealership had experienced before. In the end it was resolved so we are pleased. More

Happy to see a lot of cars on the lot. Bought a Jetta I had seen online and it was in stock. The manager Jhon is awesome, was straight up on price and financing and a pleasure to deal with Bought a Jetta I had seen online and it was in stock. The manager Jhon is awesome, was straight up on price and financing and a pleasure to deal with! Michael DiMaria the finance guy was not pushy and was very sincere and honest when writing up the sales contract, didn’t try to upsell anything. All in All my visit to this dealership was fantastic from start to finish. I highly recommend! This place is definitely the “New” Volkswagen of Smithtown! More

The dealership isn’t concerned about fixing the problem we’ve had with the car. It’s been in service 5 times for the same issue. There are also no loaner cars to be had when they have the car we’ve had with the car. It’s been in service 5 times for the same issue. There are also no loaner cars to be had when they have the car More

They Treat me as a valued customer and follow up. I feel They are fair with their prices I feel They are fair with their prices More