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Smithtown Volkswagen
St James, NY
2,068 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,068 reviews
Verified Customer
July 17, 2024
was in a serious accident in may and Sal D'amico experdite the transaction quickly and smoothly and got me in the car i wanted. I will always come and get a volkswagen at Smithtown for safety but t experdite the transaction quickly and smoothly and got me in the car i wanted. I will always come and get a volkswagen at Smithtown for safety but they treat you like family. More
by suecapone
July 17, 2024
Easy scheduling. Noah and the other staff we dealt with were friendly and communicated everything clearly. Will be back for other services needed for my car! Noah and the other staff we dealt with were friendly and communicated everything clearly. Will be back for other services needed for my car! More
by MM
Employees Worked With
July 17, 2024
Rep Nick told me I need a new battery and that he would like for me to get the car back for the weekend so I paid the 395. For the battery, excited to get my car up and running. Later I received a call th like for me to get the car back for the weekend so I paid the 395. For the battery, excited to get my car up and running. Later I received a call that they just found out my 2013 Jetteta Hybrid will cost 19,100. to replace the hybrid battery. I’m towing my car out of the dealership service center with a Brand New battery that the charged me 432 for. Shame on Smithtown VW for not diagnosing the problem correctly amd for ripping me off. I will never do business with them again. Obviously, I bought a new car but not there. I even reached out to the service manager Scott and they wouldn’t remove the BRAND NEW unused battery out of my car. SHAME! SHAME! SHAME! This is my 1st review ever. More
by FAZNY
Employees Worked With
Other Employees :
Service manager Scott gets a ZERO his customer service skills are lacking
July 16, 2024
Everyone was so nice and professional. It made the process so easy! I love my new car. It made the process so easy! I love my new car. More
by ZACHBROO
July 11, 2024
Great service! Thank you Noah! Fast and knowledgeable. thank you thank you thank you thank you Thank you Noah! Fast and knowledgeable. thank you thank you thank you thank you More
by DAVID.CAMPAGNOLI
July 10, 2024
As a family walked in and right away got costumer service. Salesman Bart showed us examples of cars we were looking for. Let us test drive. We selected the vehicle we liked and signed the contract. L service. Salesman Bart showed us examples of cars we were looking for. Let us test drive. We selected the vehicle we liked and signed the contract. Let’s get your insurance switched so you can leave with the vehicle.(keeping in mind anytime I bought a new vehicle, they would handle that in past dealerships) whatever, it’s Sunday. Traded in our vehicle with a down payment. They prep our vehicle and it’s ready for you to drive but couldn’t place license place holder in the front, asked us come back tomorrow. Ok no problem. Next walking around the car heavy scratch on back bumper, oh we can clean that up now. Nope. I take pictures and then they realize I did that, ohh when you come for the license plate holder we will have the service department look at it. Drive home all service lights on a 14 mile car come on. Next day go to service and to salesman asking why this happen, response is well need to understand once you leave the lot we aren’t responsible. Well you took my car and now I’m going to be left without a vehicle. That’s for service to handle is what we got told by sales. My wife is at work with my car. I had to come home and ask service for a vehicle. They had to pick me up and take me to pick up a loaner. 2 hours wasted of my afternoon bc of poor management from sales. Codes they couldn’t clear for a week and until we called Volkswagen America hotline bc they we were saying an additional week. Pay for a new car to wait 2 weeks! For it!! After calling VW America get a call 2 days later that it’s ready. Then when went to pick up vehicle bc off service hours, we were told to see the sales desk. When arrived they knew our loaner and had someone meet and give us our key and take the loaner key so we couldn’t see anyone in sales. Thank you smithtown VW. More
by MLOPES2008
Employees Worked With
Bart Mandaro
July 08, 2024
Hi my name is Ismael and I had several European brands which i leased and i had to go to those dealerships all the time. Now days am still driving a European car ( Atlas) and the best part about it is t which i leased and i had to go to those dealerships all the time. Now days am still driving a European car ( Atlas) and the best part about it is that i get to go to your dealership at Smithtown and get top quality treatment. Thank you Jasmine Khan for making the entire process easy, fast and a nice experience. And before i forget thanks to her am going this coming weeks to help my brother in law get his car!!!!!! More
by ismael silva
Employees Worked With
Jasmine Khan
