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Smithtown Volkswagen

St James, NY

Overview
Employees
Reviews
Vehicles
4.5
2,068 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve. Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today. At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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530 Jericho Turnpike

St James, NY

11780

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Showing 2,068 reviews

August 12, 2024

Belly Pan: Large belly pan damage - The last service done at your dealer ship on 08/11/24 and observed that Belly Pane need to change in next oil change but it was observed that today it came out from front More

by sandeep varshney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Mitchell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Smithtown Volkswagen responded

Thank you for your feedback regarding the belly pan. During your last service on 08/11/24, we did note that the belly pan required attention and recommended replacement at your next oil change. It appears that you chose to decline this recommendation at that time. We will review the details of the service and the current condition of the belly pan to address your concerns. If you need further assistance or have additional questions, please feel free to reach out.

Aug 14, 2024 -

sandeep varshney responded

Thats fine and it was decided to replace in next oil change but the put back the belly pen was not properly fitted and came out from front side while driving and i just manage the vehicle any way. Neither it was told that it should be changed immediately. Its a technician knowledge how he put back into vehicle after oil change.

August 09, 2024

Great customer service very friendly atmosphere gets the car fixed the same day and no worries that’s what we need whenever we need to get things done More

by GOMEZGEORGEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Khan
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Aug 09, 2024 -

Smithtown Volkswagen responded

Thank you for your feedback. We're thrilled to hear that you had a positive experience with our customer service and that we were able to fix your car on the same day. Creating a friendly atmosphere and ensuring timely service are top priorities for us, and we're glad to know that we met your needs. If you need anything else in the future, please feel free to reach out.

August 09, 2024

Jasmin was very helpful and knowledgeable. She knew exactly what was needed to rectify my situation. I have an issue that can be resolved thru my insurance. She explained it step by step and a More

by KIMRU2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmin
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Aug 12, 2024 -

Smithtown Volkswagen responded

Thank you for your kind words. We're pleased to hear that Jasmin's expertise and assistance were instrumental in resolving your issue. Her detailed guidance and clear instructions are exactly what we strive to provide. It was our pleasure to assist you, and if you need any further support, please feel free to reach out.

August 08, 2024

My Service Manager and Mechanic explained everything very well for me. They keep me informed More

by Gregg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazmine and Josh
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Aug 08, 2024 -

Smithtown Volkswagen responded

Thank you for your feedback. We're glad to hear that both your Service Manager and Mechanic provided clear explanations and kept you well-informed throughout the process. Ensuring that our customers are fully updated and understand every aspect of their service is a priority for us. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

August 06, 2024

Prompt efficient service with Noah he is very knowledgeable on what needs to be done and is just very pleasant and nice person to speak to More

by ELVISFAN968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Smithtown Volkswagen responded

We appreciate the time you took to share your experience with us! We're pleased to hear about your positive experience and we look forward to seeing you again soon!

August 04, 2024

Jasmine was truly caring and professional in serving our car. The mechanic did a great job on the repair that was needed . A great experience. More

by RLCERABONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
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Aug 05, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience! We’re delighted to hear that Jasmine’s caring and professional service, along with the mechanic’s excellent repair work, contributed to a great overall experience. Your satisfaction is our top priority, and we’re grateful for your feedback. If you need any further assistance or have additional questions, please don’t hesitate to reach out. Thank you for your support!

August 03, 2024

Sal was wonderful with our girls who are buying their first car!! There was never any stress financing was wonderful! I'm telling everybody I know to head there! More

by jennlwood11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal D'Amico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Dumankaya
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Aug 05, 2024 -

Smithtown Volkswagen responded

Thank you so much for your enthusiastic feedback! We’re thrilled to hear that Sal made the experience so positive for your girls as they bought their first car. It’s great to know that the financing process was smooth and stress-free. We truly appreciate your recommendation and are grateful for your support. If you or anyone you know needs further assistance, please feel free to reach out. Thanks again for spreading the word!

August 01, 2024

Always consistent with a positive result whenever my car needs service, I will always use Smithtown VW More

by WILLIAMSVERONA25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah is always professional, he’s an excellent rep he remembers my name and in customer service world that’s key to any customer. He ensures that my car gets serviced in a timely manner, special thanks to Jasmine hope I got her name right.
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Aug 01, 2024 -

Smithtown Volkswagen responded

Thank you for your continued trust and kind words. We’re thrilled to hear that you consistently receive positive results from our service and that you choose Smithtown VW for your car’s needs. Your loyalty is greatly appreciated, and we look forward to serving you in the future. If you have any further needs or feedback, please don’t hesitate to let us know.

August 01, 2024

It seems to me that the entire service staff has changed and is inexperienced. The secretaries weren’t very helpful, communication between the staff and customer was poor and the mechanics I met seemed just More

by CARLYREB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah Reed
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your feedback. I understand your concerns regarding the changes in our service staff and the issues you experienced with communication and service. We take your comments seriously and are working to address these areas to improve our overall service quality. Your experience is important to us, and we are committed to enhancing our processes. Please feel free to reach out to our dealership directly if you would like to discuss this further or if there’s anything specific we can do to assist you.

July 31, 2024

Jasmine was fine nicely taking care but i feel the service was not upto mark and anyways you will not even see this feed back. Because you guys dont care much about cars which are in warranty. More

by SVRGOVARDHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine
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Aug 01, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to provide your feedback. We're glad to hear that Jasmine took good care of you. However, we're sorry to learn that you felt the service did not meet your expectations. We genuinely value all feedback and are committed to improving our services. Rest assured, your comments are important to us, and we take them seriously. We strive to ensure that every customer’s experience, especially those with vehicles under warranty, is exceptional. Please feel free to reach out directly to discuss your concerns in more detail. We appreciate the opportunity to address them and work towards a better experience for you.

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