Smithtown Nissan

The day I purchased the car I was immediatedly charged $500.00 which was put on my Mastercard. We then agreed on a price, which I was satisfied with. Then I proceeded to the finance person. I agreed to $500.00 which was put on my Mastercard. We then agreed on a price, which I was satisfied with. Then I proceeded to the finance person. I agreed to purchase the extended warranty for the amount of 1,200.00. She filled out all the papers with the loan I took out but did not credit me the $500.00. When I realized I did not get that credit towards the price of the car, I immediatedly went back to see her and she assured me she would credit my account. I never received that credit and a month had passed. She never put the credit in. I had to visit the dealership again and talked to the manager Brian who then immediately took care of me and credited my account. I also cancelled my extended warranty because I can no longer afford it. It has been 65 days since I filled out the cancellation form and I am now waiting for a credit. I again had to visit the dealership to get any answers. I spoke with the manager and finance person and they assured me the credit was put through. I am as of now still waiting. I would have recommeded this dealership if it wasn't for the unpleasant experience with both the $500 credit and the length of time to process the cancellation of the extended warranty. More

Within 3 days,we leased one car and purchased a new one. Within 3 days,we leased one car and purchased a new one. The deal with the leased one,08/29/09, was to have Nissan pay off the current Toyota lease r Within 3 days,we leased one car and purchased a new one. The deal with the leased one,08/29/09, was to have Nissan pay off the current Toyota lease remaining 7 payments,we entered a 39 mo. Lease for an Altima. The deal was initiated with John Cerruto,very professional and helpfull;Ray Krisa sealed the option. We did the financing papers with Chris Nesky,gave him a copy of the latest Toyota statement showing the # of remaining payments (7).Two weeks later,we received a notice from Toyota that 2 payments were still open. The "Financial Guru" paid only 5 of 7!!!! We contacted Ray Krisa,we opt for "accomodating" us by assuming one more payment,which left us stuck with one payment out of pocket! Had that been explained to us to be the case we would not have gone for the deal. On 09/01/09 we went back and purchased a new Nissan Altima,dealt with Joh Cerruto,and Greg,Manager, to finalized the details. Did the financing with Alli Rollero. At no point was explained to us that by doing new plates,we did not need to co-signed the loan...nor was given us the option of a lower rate for lesser #'s of month. Now we have a co-signed 84 months loan which I would have to re-finance on my own. "a little technical detail"for lack of communication!!!!!!!! Two cars,several issues...not your best "Welcome to the Nissan Family"outcome. More

When I got to the showroom I was immediately assisted. I told Guiseppe what I was looking for, the price, that I needed the vehicle right away and about two hours later I was driving away in my 2010 Titan. told Guiseppe what I was looking for, the price, that I needed the vehicle right away and about two hours later I was driving away in my 2010 Titan. His service, knowledge and courteousness will make me recommend this dealership, as well as this salesman, to friends and family. Thank you, Ken Donahue More

Elias is an amazing salesperson and, more importantly, an amazing gentleman. As a young woman and first time car buyer, I really appreciated the honesty, time, courtesy, patience and respect given to me at e amazing gentleman. As a young woman and first time car buyer, I really appreciated the honesty, time, courtesy, patience and respect given to me at every meeting and phone conversation. I felt I could trust Elias to treat me with honesty and integrity. I feel that I received an amazing deal on my 2010 Rogue and am so happy with my purchase. From the first moment I met him, Elias made my family and I feel at home and I will miss working with him. Elias was forthright with our agreement and worked hard to find me the best car at a fair price. He understood my apprehension as a first time buyer and never pressured me. I felt at ease with him and that definitely secured the deal. We worked together for about a month and I felt very comfortable purchasing from him and at your dealership (thanks to Elias). I look forward to working with Elias and your dealership in the years to come. You never know, I just might lease or buy another car from you in the future and that is all THANKS TO ELIAS! More

This is the sixth car that my wife and I have leased from Smithtown Nissan.We were treated courteously and professionaly. Our salesman Giuseppe presented us with a very good deal.It pays to be loyal custome Smithtown Nissan.We were treated courteously and professionaly. Our salesman Giuseppe presented us with a very good deal.It pays to be loyal customers.The whole process was hassle free and painless.I highly recommend this dealership. More

This was the third time (6th car--both my husband and I have leased Nissan cars from Smithtown Nissan) and I was very happy with the treatment and price we agreed on. I feel we were recognized as loyal pat have leased Nissan cars from Smithtown Nissan) and I was very happy with the treatment and price we agreed on. I feel we were recognized as loyal patrons of the dealership and were treated very nicely by the staff. The entire process was painless and that evening I walked out with a new car. Great experience- great dealership! More

Brian was a pleasure to deal there was no pressure and he was very honest. would recommend to anyone. Everyone we dealt with was true to their word. Great follow up. Everyone that I have dealt with has b was very honest. would recommend to anyone. Everyone we dealt with was true to their word. Great follow up. Everyone that I have dealt with has been professional, and handled any of my concerns to my satisfaction. More

I received excellent customer service. Mr. Trotta was extremely knowledgable of the car I purchased. He was very warm and very friendly. The finance manager mwas also very knowledgable and very friendly. extremely knowledgable of the car I purchased. He was very warm and very friendly. The finance manager mwas also very knowledgable and very friendly. My overall experience was excellent. I would highly recommend Smithtown Nissan. More

Sales contact was aaccetable, friendly but misled on certain aspects of the vechichle interestred in so he couls make the sale, sililar experience with the finance department , did not give a good expla certain aspects of the vechichle interestred in so he couls make the sale, sililar experience with the finance department , did not give a good explaiation onn the finaancing and thaen switched the interast rate and the amount quoted for the extended warranty without advising which seemed to be a bit unethical. More

Mr Brian Vasak was very friendly, accommodating and fast. He realized that I was in a rush and he worked fast to ensure smooth transaction and taking delivery of my new car. Same I have to say to the finan He realized that I was in a rush and he worked fast to ensure smooth transaction and taking delivery of my new car. Same I have to say to the financing gentleman whom I regret I have forgotten his name, but he was very friendly and very cooperative in meeting my financial needs. More