Smithtown Nissan

I received excellent customer service. Mr. Trotta was extremely knowledgable of the car I purchased. He was very warm and very friendly. The finance manager mwas also very knowledgable and very friendly. extremely knowledgable of the car I purchased. He was very warm and very friendly. The finance manager mwas also very knowledgable and very friendly. My overall experience was excellent. I would highly recommend Smithtown Nissan. More

Sales contact was aaccetable, friendly but misled on certain aspects of the vechichle interestred in so he couls make the sale, sililar experience with the finance department , did not give a good expla certain aspects of the vechichle interestred in so he couls make the sale, sililar experience with the finance department , did not give a good explaiation onn the finaancing and thaen switched the interast rate and the amount quoted for the extended warranty without advising which seemed to be a bit unethical. More

Mr Brian Vasak was very friendly, accommodating and fast. He realized that I was in a rush and he worked fast to ensure smooth transaction and taking delivery of my new car. Same I have to say to the finan He realized that I was in a rush and he worked fast to ensure smooth transaction and taking delivery of my new car. Same I have to say to the financing gentleman whom I regret I have forgotten his name, but he was very friendly and very cooperative in meeting my financial needs. More

Mike Trotta was extremely helpful from the very minute we stepped in to the Smithtown Nissan Dealership. He was listened to our needs and was able to accomodate us on every level. Once the car was purchase stepped in to the Smithtown Nissan Dealership. He was listened to our needs and was able to accomodate us on every level. Once the car was purchased, he made the transition from one lease to the other seem effortless. Since I purchased the vehicle with my husband being present, he was able to calm my nerves and make the experience less stressful. More

I purchased a 2006 Murano, certified from Smithtown Nissan after trying three other Nissan dealers in Queens (where I live). The three dealers advertised certified Nissan cars but denied that they were Nissan after trying three other Nissan dealers in Queens (where I live). The three dealers advertised certified Nissan cars but denied that they were certified when I came in person. One offered me an extra cost warranty which was not Nissan certified. Another offered me the balance of the original warranty (not certified) and the third offered no warranty at all. I drove all the way from Queens to Smithtown to purchase this car, passing several Nissan dealers on the way because of a very positive first impression I got from the dealership and specifically our salesperson, Matt Brown when I visited the dealership a few weeks earlier. Matt was very busy, as this was during the cash for clunkers program and he was handling two or three other clients. Matt still found time to show us the cars of interest and gave us all the time we needed to drive and evaluate the cars. Matt was courteous, considerate and very friendly. He is obviously a great asset to Nissan Smithtown. During the financial negotiations I felt that Matt was very fair and that I got a great car at a good price. He said that he would take good care of my daughter when she came to pick the car up and he was true to his word. Every aspect of my purchase was pleasant and a major difference from the Queens dealers. I will purchase my new Nissan Maxima from Matt, and will use Smithtown Nissan for my future service needs. More

I told Brian that every time I pick my new car @ Smithtown Nissan {it's my 10th car that I bought their} it's filthy. He promised me it would be different this time, well the car was filthy & the mo Smithtown Nissan {it's my 10th car that I bought their} it's filthy. He promised me it would be different this time, well the car was filthy & the molding was damaged on the front passenger door. Brian told me if I took the car as is he would have the whole car re-cleaned & the molding replaced.Brian also told us that he would get us a free gift to make up for our inconvenience. I brought the car back the following week & received a call a couple hours later that the car was finished { i saved the message} . When I got to the dealer they me they had to order the molding. I told Greg the manager that a REAL salesperson would have ordered the new molding when he made the appointment for me to bring the car back. They also scratched the trunk when they where cleaning the car. So I {the customer was inconvenienced AGAIN because i had to bring the car back TWICE. PS i was going to buy my son a new Nissan Sentra but he now is driving a Hyundai Elantra More

Overall, shopping at Smithtown Nissan was a pleasant experience. I found the salesman, Brian Vasak, to be extremly helpful. He is a dedicated employee and was committed to good customer service. We p experience. I found the salesman, Brian Vasak, to be extremly helpful. He is a dedicated employee and was committed to good customer service. We purchased the car during the "cash for clunkers" program. The dealership was extremly busy and we waited for a considerable amount of time. More

We were looking for a new SUV and Mike Trotter was the We were looking for a new SUV and Mike Trotter was the dealer who helped us. He was friendly, courteous and experienced with the Nissan Xterra We were looking for a new SUV and Mike Trotter was the dealer who helped us. He was friendly, courteous and experienced with the Nissan Xterra we were looking at. He told us what we needed to do for the trade in and he made certain that we would come back with the needed paperwork. He provided us with a price that was within our price range. He moved the deal along as quuickly as he could. He also answered any questions we may have had in a polite and friendly manner. We felt comfortable speaking with him and even an ocassional joke was said. Mike provided us with all the information about the Nissan Xterra and even called our car insurance company to inform them of the new purchase. It was a quick and painless experience. Buying a new vehicle has never been so easy thanks to Mike Trotta and his expertise and friendly disposition. We would recommend this dealership to others. Thank you. More

my sales experience with Brian was smooth with no problems. I took delivery of a new 2009 Maxima and I was very pleased with the whole experience. Brian went out of his way to locate the color I want problems. I took delivery of a new 2009 Maxima and I was very pleased with the whole experience. Brian went out of his way to locate the color I wanted and had the vehicle ready for pick up in just a few days after we wrote the sale. More

Be warned Smithtown Nissan are crooks and carry out deceptive and fraudulent practices. I went to Smithtown of Nissan on 07/12/09. It was one of the most terrible days of my life and the biggest mis deceptive and fraudulent practices. I went to Smithtown of Nissan on 07/12/09. It was one of the most terrible days of my life and the biggest mistake that I could have made. My husband and I walked in just as the dealership was about to close on a Sunday evening. We were approached by a sales rep Charles Murray. He lied to us from the beginning stating that the white Nissan Maxima that I wanted was the only one that they had in stock and if I didn't get it I wouldn't be able to find it again. He walked back and forth in and out of the office negotiating with the manager good deal for us. I was not at that point ready to buy a car and I told Charles I needed to think about it. This was the first time that I was going to a dealership so I don't have the experience of buying a car from a dealership. Mr. Charles said to me if you want you can take the car home and see if you like if you don't you can bring it back. I being naive fell for this lie signed all the paper work and left with the car that night. I got home looked at the financial situation and then decided that night I was not going to keep the car. I called Smithtown Nissan as soon as they were opened the very next day and asked to speak to one the managers. I left a message for Ray who was one of the managers as no one wanted to pick up my call as Charles was not in. I kept calling as it was less than 24hrs since I left the dealership. I finally got Joe Gumban at 2:30 who told us that once we walk out we can't get our money back and we are new car owners. I freaked out as nowhere in our conversation the night before were we told by Charles Murray that we couldn't return the car. Charles kept saying that he would take care of us don’t worry trust him. He told us we could and that he was helping us out. I was so upset as I felt that I was deceived and lied to and I was honest with them and told them I don't have any experience with a dealership and I was not ready to get the car that night. Charles made it seem that we could have the car and see if we liked it while they held our money and paper work. Well they never held our money charged everything through my credit card and the paper work that they said that they were keeping aside they said that they had FedEx it to Nissan already as sold and it was out of their hands when I called them the next day. How could they be so deceptive and carry out such fraudulent practices. I was sick to my stomach I couldn't sleep that night. I realized that we were misled none of our initial questions were answered about the maintenance agreement. They gave us nothing and brushed of with we’ll take care of everything and in the end gave us nothing and took our money. They are rip offs. Something needs to be done about their business practices. I asked to speak to another manager since Ray never called me back. I spoke to Brain who was so rude and obnoxious and made hurtful remarks are criminal and disgraceful. He said that no one held a gun to my head to sign those papers and I shouldn't have taken the car if I didn't want it. I told him that I trusted them and their word to hold everything and they lied to me. I'm so upset that they did this to me. These people have no conscience as to how they ruined people's lives. They are unscrupulous and they help each other con people and take their money. I trusted them and thought that they were professional and would keep everything on the side until I told them the next day that I was or was not going to take the car. They said I knew exactly what I was doing and they are not looking out for my interest but their own. I hope that no one ever use them as they say whatever they need to say and pressure and force you. Don't sign anything or give them your credit card. If anyone knows what I could do please let me know my email is asha_m@email.com. I think everyone who had a bad experience and have been cheated at Smithtown Nissan should come together and report them to the authorities. There was a police officer I read who they finally refunded him he said that they are reported to the Attorney General for scamming people. More