Smithtown Nissan

Mike Trotta is a very professional salesperson. I appreciate the time he took to hear me out on what I wanted, and not what he wanted which most sale persons do. I enjoyed the customer service, speak appreciate the time he took to hear me out on what I wanted, and not what he wanted which most sale persons do. I enjoyed the customer service, speaking for myself concerning the issue I was in before I got there. The overall quality of work was at some time was confusing, but that's how it is when you have to many hands in on one situation. I believe more things could have been explained, based on the information that was given to my sales person. My overall experience with Mr. Trotta was a good one, even though he doesn't return phone calls after the sale. I would recommend any of my friends to see Mike. I just wish you can deal with your sales person through the whole process instead of everyone else, that's when things start to get confusing or certain information starts to get mislead. But, I would like to thank you guys at Smithtown for given me a new start and I appreciate everything, except for not telling me, that I have to write a essay to get a free oil change. More

First of all, I feel that I was mislead during the buying process for my new Nissan Altima. The salesman was very vague as to the particulars of the leasing process. I told him that I didn't have money to process for my new Nissan Altima. The salesman was very vague as to the particulars of the leasing process. I told him that I didn't have money to put down (no trade-in or much cash) and he said that I didn't have to put money down. I found out when I sat down with the finance manager that I needed to pay $3,200 up front. I almost walked away from the deal, but needing a car (my previous car was totaled)and knowing that Nissan is supposedly a very well-made and reliable car, I went through with the deal. I don't think I was given a great deal, though. Second point, Giuseppe said that my first oil change would be complimentary. He did't explain that I needed to go through this survey process in order to get the complimentary oil change. So, I made my first appointment and called him just to make sure I wasn't missing anything. Unfortunately, he was on vacation. When I went for the oil change, I was told that I had to pay for it because I didn't have a voucher. I tried getting a hold of Giuseppe while at the service counter, but he wasn't in at the time. I spoke to Greg, his manager, and he said that he would have Giuseppe call me, but that I should pay for this oil change and wait for the next one to be complimentary. When I didn't hear from Giuseppe, I called him, but he wasn't available, so I left a message with the receptionist to have him call me. Note: Smithtown Nissan does not have voice mail for their salesman and the receptionist doesn't seem to do her job, so Giuseppe never got my message. Prior to this, Giuseppe had called me after I bought the car and left a message askig if I received a survey. I returned his call and left a message with the receptionist to let him know I had not received one. It doesn't seem like he ever received that message, either. In the meantime (third point), I received a "Security Plus" service agreement in the mail. I wasn't told at the time of purchase that I was getting this extended warranty. I don't know if this was something I paid extra for or if it was complimentary. Based on the disappointment of Giuseppe not getting back to me about the complimentary oil change and the confusion of receiving an extended warranty agreement in the mail, I called Nissan Consumer Affairs. They assigned me a file number and a "Regional Specialist". This also turned out to be very frustrating because it took 3 weeks of messages (my file was also closed and I had to re-open it) to finally be told that they couldn't do much, but request that Smithtown Nissan call me. That request was also submitted by Nissan Consumer Affairs when I first called. Obviously, the requests didn't prompt the dealership to call me. It was only after my wife called yesterday and finally spoke to Giuseppe that I was able to get the information I needed, so I could fill out this survey. He was very nice and said he didn't know that I needed him to send me the survey instructions. Thus far, I have been very dissatisfied with Nissan, but will give them a second chance to do right by me. I have a 3 year lease and will see how things go as we move forward. As of now, I cannot say that I would recommend Smithtown Nissan to friends or family. Nick Petroccione More

Offer made on the phone was what I received. Service was professional and friendly. The lease I took out was explained in detail. Car was ready when promised, clean and in perfect condition. All issues a professional and friendly. The lease I took out was explained in detail. Car was ready when promised, clean and in perfect condition. All issues associated with the guarantee were explained to me and options to that guarantee were explained as well. More

Within 3 days,we leased one car and purchased a new one. Within 3 days,we leased one car and purchased a new one. The deal with the leased one,08/29/09, was to have Nissan pay off the current Toyota lease r Within 3 days,we leased one car and purchased a new one. The deal with the leased one,08/29/09, was to have Nissan pay off the current Toyota lease remaining 7 payments,we entered a 39 mo. Lease for an Altima. The deal was initiated with John Cerruto,very professional and helpfull;Ray Krisa sealed the option. We did the financing papers with Chris Nesky,gave him a copy of the latest Toyota statement showing the # of remaining payments (7).Two weeks later,we received a notice from Toyota that 2 payments were still open. The "Financial Guru" paid only 5 of 7!!!! We contacted Ray Krisa,we opt for "accomodating" us by assuming one more payment,which left us stuck with one payment out of pocket! Had that been explained to us to be the case we would not have gone for the deal. On 09/01/09 we went back and purchased a new Nissan Altima,dealt with Joh Cerruto,and Greg,Manager, to finalized the details. Did the financing with Alli Rollero. At no point was explained to us that by doing new plates,we did not need to co-signed the loan...nor was given us the option of a lower rate for lesser #'s of month. Now we have a co-signed 84 months loan which I would have to re-finance on my own. "a little technical detail"for lack of communication!!!!!!!! Two cars,several issues...not your best "Welcome to the Nissan Family"outcome. More

The day I purchased the car I was immediatedly charged $500.00 which was put on my Mastercard. We then agreed on a price, which I was satisfied with. Then I proceeded to the finance person. I agreed to $500.00 which was put on my Mastercard. We then agreed on a price, which I was satisfied with. Then I proceeded to the finance person. I agreed to purchase the extended warranty for the amount of 1,200.00. She filled out all the papers with the loan I took out but did not credit me the $500.00. When I realized I did not get that credit towards the price of the car, I immediatedly went back to see her and she assured me she would credit my account. I never received that credit and a month had passed. She never put the credit in. I had to visit the dealership again and talked to the manager Brian who then immediately took care of me and credited my account. I also cancelled my extended warranty because I can no longer afford it. It has been 65 days since I filled out the cancellation form and I am now waiting for a credit. I again had to visit the dealership to get any answers. I spoke with the manager and finance person and they assured me the credit was put through. I am as of now still waiting. I would have recommeded this dealership if it wasn't for the unpleasant experience with both the $500 credit and the length of time to process the cancellation of the extended warranty. More

When I got to the showroom I was immediately assisted. I told Guiseppe what I was looking for, the price, that I needed the vehicle right away and about two hours later I was driving away in my 2010 Titan. told Guiseppe what I was looking for, the price, that I needed the vehicle right away and about two hours later I was driving away in my 2010 Titan. His service, knowledge and courteousness will make me recommend this dealership, as well as this salesman, to friends and family. Thank you, Ken Donahue More

Elias is an amazing salesperson and, more importantly, an amazing gentleman. As a young woman and first time car buyer, I really appreciated the honesty, time, courtesy, patience and respect given to me at e amazing gentleman. As a young woman and first time car buyer, I really appreciated the honesty, time, courtesy, patience and respect given to me at every meeting and phone conversation. I felt I could trust Elias to treat me with honesty and integrity. I feel that I received an amazing deal on my 2010 Rogue and am so happy with my purchase. From the first moment I met him, Elias made my family and I feel at home and I will miss working with him. Elias was forthright with our agreement and worked hard to find me the best car at a fair price. He understood my apprehension as a first time buyer and never pressured me. I felt at ease with him and that definitely secured the deal. We worked together for about a month and I felt very comfortable purchasing from him and at your dealership (thanks to Elias). I look forward to working with Elias and your dealership in the years to come. You never know, I just might lease or buy another car from you in the future and that is all THANKS TO ELIAS! More

This is the sixth car that my wife and I have leased from Smithtown Nissan.We were treated courteously and professionaly. Our salesman Giuseppe presented us with a very good deal.It pays to be loyal custome Smithtown Nissan.We were treated courteously and professionaly. Our salesman Giuseppe presented us with a very good deal.It pays to be loyal customers.The whole process was hassle free and painless.I highly recommend this dealership. More

This was the third time (6th car--both my husband and I have leased Nissan cars from Smithtown Nissan) and I was very happy with the treatment and price we agreed on. I feel we were recognized as loyal pat have leased Nissan cars from Smithtown Nissan) and I was very happy with the treatment and price we agreed on. I feel we were recognized as loyal patrons of the dealership and were treated very nicely by the staff. The entire process was painless and that evening I walked out with a new car. Great experience- great dealership! More

Brian was a pleasure to deal there was no pressure and he was very honest. would recommend to anyone. Everyone we dealt with was true to their word. Great follow up. Everyone that I have dealt with has b was very honest. would recommend to anyone. Everyone we dealt with was true to their word. Great follow up. Everyone that I have dealt with has been professional, and handled any of my concerns to my satisfaction. More