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814 Reviews of Sierra Honda - Service Center
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July 08, 2022
Kevin Eng has consistently provided outstanding service for my Honda Accord for years. He is always upbeat and helpful in answering all my questions. for my Honda Accord for years. He is always upbeat and helpful in answering all my questions. More
by LLW
Employees Worked With
July 07, 2022
Do Not Go To Sierra Honda for service! Absolute worst customer service ever. Actually, I take that back, can't deliver service when they "Don't have the time" to do it. When I called th Absolute worst customer service ever. Actually, I take that back, can't deliver service when they "Don't have the time" to do it. When I called them, the operator kept sending me to Book keeping. It took me 4 times, to finally get ADAM, a "service" advisor to pick up the call. I explained that I have 2 tires with nails and one of them is depleting rapidly, therefore request for an appointment. He gave me options , but nothing same day. I also told him that I have tire insurance that may cover the costs, and can provide the contract number. He pulled up my account using my VIN, and said he doesn't see it. I advise that perhaps he should call to verify ( I can provide the contract number for his convenience), that way, since I am driving under hazardous conditions, if I am incorrect, I could save both of us time and waiting, and I can just pay for my tires today at a local store. After couple of IMO, reasoning, ADAM finally pushed back, and told me, " HE DOESN'T HAVE TIME TO VERIFY MY COVERAGE." Understand. Dear Managers of Sierra Honda, as a veteran in customer service, your staff needs a hard retraining. Times have changed. Secret Shoppers are days of the past, and your staff needs to be clued in social media, online reviews are growing and here to stay. What I experienced and told by Adam , “I don’t have time.” from the service department, was appalling. It is utmost shameful he works in customer service, when I can get better service asking for discount from the 99 cent store. More
by EieiO
Employees Worked With
July 07, 2022
Was having trouble with my car not starting up consistently. Had been putting off bringing it in for about a month and am glad I finally came in. Kevin was great to work with and was able to arran consistently. Had been putting off bringing it in for about a month and am glad I finally came in. Kevin was great to work with and was able to arrange Lyft rides to take me to and from the service center. Turns out the repair was also covered under my warranty. The Monrovia dealership was a bit further away than I'd typically go, but glad I did. More
by jordyjordyjordys
Employees Worked With
June 29, 2022
Have always had good experiences at Sierra Honda ,but this time was above and beyond. Have continuously purchased Hondas since 1989 and saved almost $5,000 dollars on an engine rehaul with the customer l this time was above and beyond. Have continuously purchased Hondas since 1989 and saved almost $5,000 dollars on an engine rehaul with the customer loyalty program. Kevin Eng was my advisor,excellent,excellent service. Will be buying my next car ,for sure,at Sierra Honda. Put my faith back in good business and excellent service More
by Irma
Employees Worked With
June 27, 2022
Had a nail and was pushed to buy a new tire. Said it was repairable. Too close to the sidewall. Took it to a tire repair shop where they fixed it in 10 minutes. At least 1 and a half to 2 inches Said it was repairable. Too close to the sidewall. Took it to a tire repair shop where they fixed it in 10 minutes. At least 1 and a half to 2 inches from sidewall. Hmmm! I won't be back. More
by Rikwhittey
Employees Worked With
June 25, 2022
Tina Ming was very personable, honest, helpful, and knowledgeable. She always gets to the bottom of my car service needs and explains everything in detail, so I thoroughly understand what work will nee knowledgeable. She always gets to the bottom of my car service needs and explains everything in detail, so I thoroughly understand what work will need to be done and a cost estimate. More
by beatlebailey
Employees Worked With
Tina Ming
