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Shottenkirk Honda of Huntsville - Service Center

Huntsville, AL

4.8
849 Reviews

849 Reviews of Shottenkirk Honda of Huntsville - Service Center

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December 12, 2023

Scott Rockett is an outstanding employee for this Honda dealership. They need more employees like him. More

by RANSOM5FAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Shottenkirk Honda of Huntsville responded

It's great to hear that Scott was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Honda of Huntsville!

December 12, 2023

Could not resolve the issue and had to take back my car Not happy with the service and they did not provide stand by vehicle for my work , in that way they should have kept my vehicle to investigate m More

by AMOTIVARAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JR Reynolds
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Shottenkirk Honda of Huntsville responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 10, 2023

Friendly and professional, he made sure he understood what I needed and was very attentive More

by TAMEKA.DRAYTON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Weesner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Shottenkirk Honda of Huntsville responded

TAMEKA.DRAYTON, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Honda of Huntsville in the future!

December 09, 2023

Over $6000 quote to repair multiple oil leaks discovered that have never been vocalized, identified or discussed by staff after conducting service for years. No additional explanation was given on the sever More

by JJAMES0302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JR Reynolds
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2023 -

Shottenkirk Honda of Huntsville responded

JJAMES, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-784-1132 and ask for one of our managers.

December 08, 2023

I am very pleased with Shottenkirk and have been a Honda customer for several years. Always receiving the very best of treatment. Scott Rocket is AWESOME !!! NOTHING BUT HONDAS FOR ME AND MY FAMILY. THANK More

by JUDYEHUGHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac Biddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Boustani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Raines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2023 -

Shottenkirk Honda of Huntsville responded

Thank you, Judy, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Scott here at Shottenkirk Honda of Huntsville.

December 06, 2023

I would recommend at any time. Very prompt and professional. Always does a great job!! More

by DONNABURROW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Shottenkirk Honda of Huntsville responded

Thank you for taking the time to share your feedback with us, Donna. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 06, 2023

10,000 mile service on our Civic. Appointment set 2 weeks in advance. Vehicle in service bay at 0942 and out by 1051. Honda multipoint inspection complete, oil changed, tires rotated, More

by B. Wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Barbera
Dec 06, 2023 -

Shottenkirk Honda of Huntsville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Honda of Huntsville.

December 05, 2023

Very good walk in with reasonable wait for service. problem corrected quickly. will return as necessary. More

by CLETE.WARMAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Weesner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Shottenkirk Honda of Huntsville responded

Thank you for taking the time to share your thoughts on working with Michael and our team. We're glad to hear we delivered such a great experience!

December 05, 2023

I always receive outstanding service at Shottenkirk Honda of Huntsville, AL. That’s why I return to them with any concerns and/or maintenance issues. More

by MBBAKERFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Weesner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Shottenkirk Honda of Huntsville responded

Thanks for sharing about your experience with Shottenkirk Honda of Huntsville. Michael and our team appreciate your business and hope to see you again soon!

December 04, 2023

Good Service in general and employees are friendly. Although, it would be nice when someone is spending over 200 to give the car a quick vacuum for the customer. I did not think to ask for it, I guess More

by Brett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no clue
Dec 04, 2023 -

Shottenkirk Honda of Huntsville responded

Thank you for choosing Shottenkirk Honda of Huntsville. Your feedback and rating mean a lot to us. We're glad we were able to help, Brett, and we hope to see you again!

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