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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,102 Reviews

4,102 Reviews of Shottenkirk Honda of Cartersville - Service Center

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April 10, 2024

Angie was great, patient and considerate in our interactions, and surprised me with an even earlier finish time. More

by BEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
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Apr 11, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Angie met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville, Ben, we look forward to having you as one of our valued customers for many more years to come!

April 10, 2024

Work took longer to complete than expected, but was thorough and I was kept informed. More

by COX1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
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Apr 11, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

April 10, 2024

We can’t say enough good things about our experience. Jordan and the team looked after us and kept us up to date on repairs! We would also like to thank the service manager Keith for aiding us. Thank you More

by CARNIATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

April 09, 2024

Every dept is exceptional. Don’t try to sell you things you don’t want or need. Never experienced a dealership that I choose to come back to for all service needs until here More

by ANGELINEWARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everett (salesman)
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Apr 10, 2024 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

April 08, 2024

I love Shottenkirk Honda! I love the service dept. I have bought 7 automobiles from them. More

by RHP59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Shottenkirk Honda of Cartersville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for being a loyal customer!

April 05, 2024

I can never go in for what I came for, they always try to upsell. The service clerk was nice and I know she’s just doing her job, but it’s frustrating that every time I go in there I end up spending 400-500. More

by ADJACKSON6488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dana Fancher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Suslavich
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Apr 10, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 05, 2024

Everyone from the sales professional, to sales manager, to service advisor, to business manager were personable, knowledgeable, and professional. More

by JCGOLDWIRE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherry Keffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lamarre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Etters, Service Advisor *****
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Apr 07, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 05, 2024

I love taking my car here. They are always nice and friendly. The service is impeccable! More

by CRYSTALZACHERY37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell
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Apr 07, 2024 -

Shottenkirk Honda of Cartersville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Honda of Cartersville!

April 05, 2024

This dealer is much better than others that we have tried. They are fair with a great staff and service department. More

by VIOLINJEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Welch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherry Keffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keven Etters
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Apr 07, 2024 -

Shottenkirk Honda of Cartersville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 05, 2024

Everything was good. Angie answered all my questions. Advised me of what maintenance service was next. Always ask and advise before doing service. More

by DEANASBENTLEY01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Report | Print
Apr 07, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Deana, please let us know.

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