Shottenkirk Honda of Cartersville - Service Center

A waste of time! Every time I go in to service my car and I ask for something specific such as an oil change and tire rotation I also get extra stuff on my bill. Stuf Every time I go in to service my car and I ask for something specific such as an oil change and tire rotation I also get extra stuff on my bill. Stuff that I did not ask to be serviced. If they realized that something needs to be fixed or cleaned then should call you before doing it. Last time I got my car serviced I asked for only a oil change and tire rotation. They did 3 other services and my bill came out to over $300 because they performed services that I didn’t ask for. On top of that I was supposed to be returning the car in a few days. So why do all this fixing and make me pay for services for a car that I’m giving back. So unreasonable! After my lease is up for this car I will not be returning to do business with them. More

I prefer Honda parts on my Accord Touring, which is why I come to the dealership. When I made my appointment, I indicated I needed new rotors. About 2 hours after I arrived, I was told they would have to ord come to the dealership. When I made my appointment, I indicated I needed new rotors. About 2 hours after I arrived, I was told they would have to order the Honda rotors and they wouldn't arrive until the next day. Since I had taken the day off work to have my brakes done, I couldn't come back the next day. The alternative was a non-Honda brand that costed more, so that's what I settled for. I know for next time that making an appointment ahead of time is not enough. I need to talk to a live person to make sure what I need is in stock. Imagine paying more for the non-Honda brand. hong kong phooey! Jordan Waters was excellent, though! More

The service department is good. while they was putting tires on CR-V walked around on lot not one person came over to see if I needed any help. And didn't see any sales person while they was putting tires on CR-V walked around on lot not one person came over to see if I needed any help. And didn't see any sales person More

Very friendly good service. Took us to IHOP while we were waiting for service we got back our Ridgeline was ready to go in five minutes. Can I ask for anything better than that Took us to IHOP while we were waiting for service we got back our Ridgeline was ready to go in five minutes. Can I ask for anything better than that except for a little less expensive oil change More

I've only had service done twice now since buying our ridgeline but both times have been extremely pleasant with Jordan. She is very professional, friendly, and knowledgeable. I cannot say enough about ridgeline but both times have been extremely pleasant with Jordan. She is very professional, friendly, and knowledgeable. I cannot say enough about her service. She is a keeper. More

I got what I came for and I wasn’t bullied into needing some huge repairs because we need to rip off a girl. Angie was great. I would like to see some sort of special offers or at least a price list of you some huge repairs because we need to rip off a girl. Angie was great. I would like to see some sort of special offers or at least a price list of your services. More

I made a 10:00 AM appointment to have my oil changed, but I had to wait till after 1130 to get my car back. I felt it took way too long for an oil change when you had an appointment. That was my only disappo I had to wait till after 1130 to get my car back. I felt it took way too long for an oil change when you had an appointment. That was my only disappointment. Otherwise I have been happy with the service I’ve gotten. More

Ginger was awesome - she fully explained everything before & after completion of 30,000 mile service. As usual - I truly appreciate everyone's assistance in taking good care of me and my car. before & after completion of 30,000 mile service. As usual - I truly appreciate everyone's assistance in taking good care of me and my car. More

Service was provided in a professional manner and at the quoted cost with no issues quoted cost with no issues More

My appt was at 930 am and I was told I was going to have to wait several hrs. I didn’t get out of there til 1130 am. That isn’t acceptable. to wait several hrs. I didn’t get out of there til 1130 am. That isn’t acceptable. More