Back

Shore Toyota

Mays Landing, NJ

not yet
rated
2,408 Reviews

4236 E Black Horse Pike

Mays Landing, NJ

08330

Directions

By Type

2,408 Reviews of Shore Toyota

February 01, 2011

I must say that Lori Reynolds is the person I always request to handle my service appts. Lori is customer service oriented. She is friendly, honest, helpful and an extremely hard worker. She goes that More

by k. fahy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Reynolds
February 01, 2011

Lori Reynolds and the staff at Shore Toyota treated me with courtesey and thoughtfulness, I was shuttled to the Mall, so I could use the time waiting to good use. The price of service was fair and I would More

by donocco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Reynolds
February 01, 2011

Lori has been wonderful with helping me schedule service visits and making sure I am done in a timely manner. Most of my appointments are scheduled for my lunch break and I am always in a hurry. She underst More

by Dorine Velnosky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Reynolds
January 31, 2011

You always receive a warm welcome upon arriving at the dealer.Lori, the assistant service manager always discusses and reviews what might be needed for for this service period.The service work is done in More

by barney13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Reynolds
January 31, 2011

Mr. Bounds was teriffic! He was cordial and helpful and explained everything to me clearly, so I knew what to expect from the service. I was called well before the expected finish time to inform me that t More

by thesenns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Bounds
January 28, 2011

Lori and the whole staff are extremely helpful and make me feel at home there. Lori has an awesome way of dealing with her customers. My vehicle is in great shape because of her dilligence. Its always been More

by tundra2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Reynolds
January 27, 2011

In my 4 visits to the dealership, Lori Reynolds has been my service advisor 3 times. She has been friendly, helpful and has a wonderful attitude. It is because of her that I will return to Shore Toyota whe More

by kirksgrand
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Reynolds
January 26, 2011

I was redy for my regular 5000 mile check up. Shore Toyota was able to get me an appointment on short notice, first thing in the morning, which I prefer. Even with bad weather and people having troubl More

by gr8tmarketer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori reynolds
January 25, 2011

Watch Out! They will lie to you ,add $299 Doc fees and tell you it is standard .Maybe for this dealership it is standard( Highest in New Jersey ),$895 appearance package ( That you dont need ,but they wi More

by NN321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aldi
Jan 25, 2011 -

Shore Toyota responded

Dear NN321, I am sorry to hear you feel that way about us but there is no "hidden or extra" fees. Doc fee's "aka" documentation fees are different at every dealer. Because we are the highest volume dealer in our region it cost more to process the paper because there is a lot more of it. Some people charge more than us, some charge less. A documentation fee is all of the clerical expenses, so if there are more clerks because of higher volume than the cerical expense will go up. Regardless, we are still upfront about it everytime. It is written on the papaer that you go over with the manager in black and white - not hidden. The $895 appearance package that you were speaking of is $795 and is 100% optional. We offer it to all of our customers as an option. It includes a poly glycoat to protect the exterior, pin stripe, interior protector to help protect from stains, and undercoating. Again - it is 100% optional. We offer it to our customers because of our location. Because we are so close to the ocean it is important to protect your vehicle to avoid exterior rusting issues after time. We offer it to help provide an extra service to our customers that other dealers don't. I am sorry that no one explained that to you while you were here. The internet department NEVER lies to a customer about the cost of the car, suv, or truck. Our internet department is designed to make the purchasing easier for the customer. Our internet department does not quote tax, tag, doc, and title fees because it is different for every buyer depending on where you live, how you are buying, what you are buying, if you are transfering tags or not, and much more. However, if you ask them to quote you and "Out the door" figure which includes all of that, our sales manager would be more than willing to work it out specifically for you. All you have to do is ask and provide the information needed to complete the out the door price, as listed above. Again, i am sorry that you feel wronged but it seems that it is more a situation of misunderstanding and miscommunication. I would have loved the opportunity to reconcile this situation with you before you bought but i am happy to hear that you still purchased a Toyota. Please don't forget to use our service department. If you read through our reviews, you will see that our service department is top-notch. If you have any questions or concerns, please do not hesitate to call or email me! From, Rob Lewis Shore's Customer Relations Department

January 21, 2011

I recently brought in my Toyota Highlander for maintenance. Lori was warm, professional and efficient. I expected this visit to be a chore, but thee staff made the experience surprisingly easy and More

by hkap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Reynolds
...
234
...