Shore Toyota

My car totally broke down about seven o'clock Friday night January 28, 2011. We arranged for a tow truck and called Shore Toyota. Edwin Nunez answered the phone and was wonderful. He said that we sh night January 28, 2011. We arranged for a tow truck and called Shore Toyota. Edwin Nunez answered the phone and was wonderful. He said that we should bring it to the dealership and he would take care of us. He was right there when we entered and told us exactly what to do. (It was 8:50PM by this time) The next day Lori Reynolds called and said that the mechanics were checking it out and that she would be in touch. She kept us up to date on everything. When we went down on Tuesday to get our renter vehicle, my husband just mentioned to Edwin Nunez that maybe he would look at a truck. Mr. Nunez was doing training for sales personal and introduced us to Eric Small. What a sales person! He knew everything about the extended cab Tacoma my husband thought he might like to purchase. My husband said he would like to look at a silver one and Eric said he would bring one up for my husband to see. He had my husband drive it and he bought it. My husband loves it and will continue to go to Shore Toyota. Lori Reynolds kept us informed throughout the repair of my Camry. The car is now fixed and we could not have asked for better service. Lori Reynolds is a wonderful, caring service manager, Edwin Nunez is a perfect, helpful, friendly manager and Eric Small is the best sales consultant we have ever had the pleasure to meet. We thank you for an exceptional experience. Shore Toyota is truly the BEST! More

I have a '97 Tacoma 4x4 that Millard has been taking care of for the last 5 years. I am truly amazed by the service and friendship that has developed with Shore Toyota due to the service I have received by of for the last 5 years. I am truly amazed by the service and friendship that has developed with Shore Toyota due to the service I have received by Millard. He tells me straight up as to the issue and how to handle it. I trust his decision and counsel. More

I am very pleased with this dealership in several ways: I am very pleased with this dealership in several ways: Last February I purchased a Scion XB. My salesman Nelson Alvarez did a thorough job of exp I am very pleased with this dealership in several ways: Last February I purchased a Scion XB. My salesman Nelson Alvarez did a thorough job of explaining,demonstrating,and test driving my Scion XB. Nelson and the sales manager matched the payments to my financial needs. I was very pleased with my sales experience. I have never had a car salesman spend so much time talking about the product, rather than just trying to make a sale. Today (2/5) I had my Scion serviced. The service writers were polite and positive despite a high volume of service calls and shop traffic. Lori Reynolds waited on me, She was polite, congenial, and honest about the time it would take to complete the service. In addition, she updated me periodically so I was aware the XB's stage of completion within the service bay. The service print out listed all the sevices and check points, I am pleased to know the car will perform at a peak level. Lastly, the customer service cashier person Kathleen came out and made me a cup of coffee while I waited. She also showed a high level of friendliness and interest, making conversation, although she too, was very busy. On Monday, I will receive a follow up call on my service. I apperciate this gesture very much. I have owned both American and import vehicles but am very satisified qith Shore Toyota and the Toyota/Scion brand. More

I took my 2006 Avalon for a recall. Dave greeted my with a friendly smile and advised me it would take approximately 90min. I told him I was advised when I scheduled that it would take 1hr. He told me he a friendly smile and advised me it would take approximately 90min. I told him I was advised when I scheduled that it would take 1hr. He told me he would see what he could do to have my car done as quickly as possible. Great job Dave 1hr later. Thank you for great customer service. More

I took my 2010 Corolla in for recall service for the second time. Not pleased about that. On the other hand, Chris Bounds, in service, not only took care of me, at once, he made the rest of my stay as second time. Not pleased about that. On the other hand, Chris Bounds, in service, not only took care of me, at once, he made the rest of my stay as pleasant and quick as he could. Chris was a "tech" so he knows his stuff, and will do his best to take care of whatever your car needs. Plus, he is patient and courteous. Thanks, Chris. See you in the next 5000 miles! Helen Shepperson South Jersey More

Purchased a new Toyota Sienna at Shore. The staff was very knowledgable and helpful and provided all the information and answers we needed. The purchase process was quite easy, we agreed on a fair price very knowledgable and helpful and provided all the information and answers we needed. The purchase process was quite easy, we agreed on a fair price quickly. I would return to this dealership if I was to purchase another Toyota. More

Lori was extremely helpful in diagnosing the problem with my car and explaining it to me. She was careful to help me control costs and gave me an accurate time estimate. The waiting area was pleasant. I my car and explaining it to me. She was careful to help me control costs and gave me an accurate time estimate. The waiting area was pleasant. I do not live in the Mays Landing area, and the dealership went out of its way to fit me in on a busy Saturday. I recommend this dealer highly. More

Service representative (Laurie) and service technician (Jim) were great! Jim was concientious about letting me know that my next visit I will probably require some brake work. This gives me a better way (Jim) were great! Jim was concientious about letting me know that my next visit I will probably require some brake work. This gives me a better way to plan financially. I indicated when I came in for my appointment that I only had two hours before I needed to pick up children from event and Laurie insured that I made it out in time with time to spare. She also checked my car for recall work and found out that I needed some - she indicated that it could be done within my time frame so it was. I really appreciate the thought with attention to my schedule and finances! Great job! P.S. Coffee, newspaper and television are always available to help make the wait not so painful! More

I have known Millard since the 90's at their Fire Rd. location. He is friendly, easy to talk to for service appointments. If your car needs extensive service he tells you up front and does'nt push, just location. He is friendly, easy to talk to for service appointments. If your car needs extensive service he tells you up front and does'nt push, just reminds you what needs to be done. GREAT CUSTOMER SERVICE. More

I have given this review because I am very satified with the service and response from this employee. I stopped in and got immediate help in a short period of time. Lori was very helpful and reponded to my the service and response from this employee. I stopped in and got immediate help in a short period of time. Lori was very helpful and reponded to my need in a very respectful and courteous matter! More