Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Shore Toyota
Mays Landing, NJ
2,408 Reviews
Filter Reviews by Keyword
By Type
2,408 Reviews of Shore Toyota
September 11, 2024
Absolutely terrible customer service. I called the service department this morning and once the first advisor "couldn't answer my question", I was forwarded to the voice-mail of another a I called the service department this morning and once the first advisor "couldn't answer my question", I was forwarded to the voice-mail of another advisor. Left a voice mail asking for a returned phone call and after 1.5 hours I called back and he was the "first available service representative". I have a third party warranty which a previous advisor Colleen had so kindly scanned all the paperwork (while I was in her presence) into their system so I wouldn't have an issue later using said warranty. Now this man claims they do not scan or save any warranty information. Last encounter with the same 2 advisors approximately 1 month ago (Perry and Kevin), our warranty covered the steering rack replacement which was pulled up on the computer in our file. Definitely the 2 worst advisors in the place, ask for anyone but and save yourself a major headache! More
by Myband514
Employees Worked With
Kevin, Perry
July 03, 2023
Shore Toyota and their service department deserve 7 stars. I had my vehicle towed in with a sudden mechanical problem. No appointment but they were able to evaluate the issue within two hours. Great re stars. I had my vehicle towed in with a sudden mechanical problem. No appointment but they were able to evaluate the issue within two hours. Great response, fair pricing, and 100% great A+ care from the service team. Service Manager Roger Wisnewski was attentive and flexible as I made arrangements for follow up service. I am not a big fan of dealer-based service, but Shore Toyota earned my respect and repeat business. More
by Peanut Butter
Employees Worked With
Roger Wisnewski (Service Manager)
October 21, 2022
Don’t waste your time with Shore Toyota if your looking for a popular car. Yes, there is a car shortage. Yes, these are not normal times for car shopping and to say buying a popular car right now is diffi for a popular car. Yes, there is a car shortage. Yes, these are not normal times for car shopping and to say buying a popular car right now is difficult is an understatement. Here is our experience with Shore Toyota. Contacted them in March about a Sienna since they are our local dealer. They wanted to charge a few grand over MSRP but they said they would price match a quote we got from a few other dealers at MSRP. So we put down a deposit for a Sienna that would be sold at MSRP. Then we waited… and waited… Meanwhile I watched in a few Sienna Facebook groups and forums as other people got cars allocated from other dealers in much less time and also at MSRP while we continued to wait. In June after 3 months of waiting we started contacting other dealers to get on their wait lists. Strange these other dealers would actually keep in contact with us and provide us updates after each allocation. Meanwhile Shore would maybe call us back a few days after we called for updates and usually we had to call again and again. In July we found a dealer in NY that wasn’t playing games according to other reviews and seemed to be getting decent allocations of Siennas. They also didn’t require a deposit until they actually found you a car. Wouldn’t you know it we got a call from this NY dealer end of September and finally picked up our car a few weeks later. The exact car we had been trying to get from Shore Toyota since March at MSRP and without any required add ons or other BS so common in this sellers market. I don’t know if Shore Toyota actually wasn’t getting allocations of Siennas for some strange internal Toyota reason or if they just had zero intention of honoring the MSRP deal knowing they could sell any Sienna they got for more money. Either way they wasted our time, caused us so much frustration and ultimately lost our business for life. Dealerships should realize that these market conditions won’t last forever, my husband and I will never contact Shore Toyota for a car ever again. We are also making sure all our friends know to steer clear. So if you need a car… Do not waste your time, keep on driving right past Shore Toyota. More
by SiennaFan
Employees Worked With
Ron (Sales Manager)
January 17, 2022
I brought my car in for the 5000 mile service. The experience was excellent due to the ease of scheduling, the attentiveness of the service attendant, and the length of the wait time. However, a mont experience was excellent due to the ease of scheduling, the attentiveness of the service attendant, and the length of the wait time. However, a month after service I received a message in my car that the wiper fluid was low. It makes me wonder if the wiper fluid level was checked and filled. More concerning, it makes me wonder if the other fluid levels were checked. More
by cbkinoc
Employees Worked With
Robert Anderson
November 19, 2020
As always I receive the best quality service with an engaged staff who pay attention to all details. My truck is almost 10 years old had has been exclusively serviced by Shore Toyota. I attribute the ex engaged staff who pay attention to all details. My truck is almost 10 years old had has been exclusively serviced by Shore Toyota. I attribute the exceptional performance and reliability to the knowledgable staff. I can't Thank Matt enough for the smooth process and high level of service. More
by scohen212
Employees Worked With
Matt Bruschi, Olti Celepija, Eric Small
September 24, 2020
One star for my truck being able to drive off the lot. One star for all the reliable services I’ve experienced in the past One star lost because appointment was at 8:15am and service was not comple One star for all the reliable services I’ve experienced in the past One star lost because appointment was at 8:15am and service was not completed until 4:15pm. One star lost because my vehicle inspection lacked professionalism, attention to detail, and continuity of care. One star lost because when I asked questions about the maintenance completed I was met with “I don’t know everyone went home.” More
by Military guy in search of reliable mechanic
Employees Worked With
I don’t remember.
June 02, 2020
Called managers including Steve Richardson the owner and did not get any call back. Internet person nasty and terrible service she complained that she has no help and I had to keep emailing and calling her did not get any call back. Internet person nasty and terrible service she complained that she has no help and I had to keep emailing and calling her back and she became confrontational and nasty. I asked to speak to a manager she hung up on me and a sales person who is called manager in the title emailed me back with grammar of a 3rd grader. I responded to his email and explained the nasty internet person and as asked to speak with him I also left a message for Glenn the manager and the owner about 2 weeks ago. No response and I bought from a different dealership. This is the worst dealership I have ever dealt with. There message says new management new attitude. I think they need to go back to old management as this is a really bad attitude and terrible customer service. More
by John G
Employees Worked With
Glenn Ridel, Samantha Terhune
May 05, 2020
Service Appointment Matt from Shore Toyota provided me with a seamless service appointment with my Tacoma. He is always very fair and knowledgeable and make me feel as a Matt from Shore Toyota provided me with a seamless service appointment with my Tacoma. He is always very fair and knowledgeable and make me feel as a valued customer. I am always leaving confident thing are done properly with the genuine parts.I am completely satisfied with my service experiences with this Dealer and Matt is a top professional . More
by scohen212
Employees Worked With
Glenn Ridel, Matt Bruschi, Olti Celepija, Carlos Lopez, Eric Small
April 29, 2020
Too Long of a wait! Had an 8:00 Appointment Monday morning. I usually wait in the waiting room. I decided to drop it off instead of waiting due to the virus situation. Had an 8:00 Appointment Monday morning. I usually wait in the waiting room. I decided to drop it off instead of waiting due to the virus situation. Dropped my Tacoma off Sunday evening, as directed. I was expecting a call around 10:00. It usually takes about 2 hours. I called Monday at 11:15. They hadn't started to work on it. I was told "I didn't know you wanted it by a certain time." So, my truck sat there for over 3 hours and nothing. I was told that Drop-Offs are put on the back burner. So, I guess my 8:00 appointment got put on the back burner. When I called at 11:15, I was told he would start it right away. Bottom Line...I picked it up at 2:00. I've been going there for over 10 years. This was the worst! I didn't like the long wait. I use my truck for work and wasn't able to much for the rest of the day. More
by jrantq
Employees Worked With
Ryan
January 08, 2020
Folks do yourselves a favor....don’t get serviced their. Beware...Rip offs and cons. Been going their for years to get my Tacoma serviced and never had a problem. I was dismayed at the lack of professionali Beware...Rip offs and cons. Been going their for years to get my Tacoma serviced and never had a problem. I was dismayed at the lack of professionalism they displayed with the “New Attitude” they commercialize. Explained to them what I thought was wrong and received a smug answer along with “Well it’s gonna cost you $135 dollars just to look at it”..Really!! You just lost my business. Probably will get the standard cut and paste response from owner..”Thank you for sharing you experience.” More
by mickeythek925
Employees Worked With
Young guy in Service department...Didn’t have a name tag on
