Shore Toyota

Not sure who dropped the ball and accountability I arrived at 8:57am for a 9am appointment I had scheduled 2 weeks in advance. A gentleman helped me I don't remember his name as he didn't introduce I arrived at 8:57am for a 9am appointment I had scheduled 2 weeks in advance. A gentleman helped me I don't remember his name as he didn't introduce himself. He said name and what are you here for. I told him I was here for my 10,000 mile checkup at my 9am appointment time. He didn't say another word, no mention to follow him but instinctually I did follow. I followed him to Jim Duffy. Jim alerts me to the fact that there is no appointment scheduled for me at this time but he could squeeze me in if I wanted to wait. I told him I appreciate that knowing that Monday might be a busy car day. At 10:47 (an 1:47 minutes) he says I'm ready apologizes that it took as long as it did and about the appointment not being scheduled properly I said thank you for the apology but I know its not your fault as you weren't the scheduler I talked to. I then asked how could we prevent this issue from happening again he said call my direct line here to schedule service. He said the guy will bring your car here for you he's just looking for it in the lot. Upon getting in my car the maintenance required light was still on. I drove back in the garage again where Jim asked what's up. I said the lights still on. He got in the van and reset the light. I then left and had an early lunch at a local establishment where I looked at my report on my car. Now here is the "fun" part my van has a 20 inch or so crack in the windshield in about the middle to the passenger side which is very visible inside or outside of the car. On the report the "checkmarks" of the inspection state that my windshield is in green great condition checked an okay at this time instead of may require future attention or requires immediate attention. That leads me to wonder did they even look at it. If they didn't even take the 2 minutes to actually look over my windshield did they even take the time to look over the 36 other things are the brake lining or tread depths measurements even real or are they just what the average would be and written down just to get it done. That is missed revenue for you as they could have it quoted to be fixed before I even left the premises to give me an idea of what it would cost. More

Great service, as usual. Great place to do business. Good deal. Had exactly what I wanted and price was right! Brian was a very good sales person. My second purchase from them Great place to do business. Good deal. Had exactly what I wanted and price was right! Brian was a very good sales person. My second purchase from them. More

Shore not going anywhere else! Love love love the service department. Danny is top notch as welll.if you have to wait the waiting room is comfy.See you thiere Love love love the service department. Danny is top notch as welll.if you have to wait the waiting room is comfy.See you thiere More

Customer srvice Chris very nice and professional in his work and also knowledgeable too it's nice to have him and feel safe thanks for everything Chris. Chris very nice and professional in his work and also knowledgeable too it's nice to have him and feel safe thanks for everything Chris. Jagat choksi More

Great fast service fast!! Service,like the knowledgable mechanic staff ,and the free shuttle service' bought my second truck from the great staff at shore toyota ..Will fast!! Service,like the knowledgable mechanic staff ,and the free shuttle service' bought my second truck from the great staff at shore toyota ..Will recommend a friend. More

Body Side Moulding Replacement Dropped the car off the evening before the appointment. I was called the next day when at the estimated completion time and picked the car up after a Dropped the car off the evening before the appointment. I was called the next day when at the estimated completion time and picked the car up after a short wait. More

Great service by Bob Fredericks and his team😊 Mr. Mark Bruschi....we wanted to let you know how pleased we are with the service department of your Shore Toyota and continue to be very happy with o Mr. Mark Bruschi....we wanted to let you know how pleased we are with the service department of your Shore Toyota and continue to be very happy with our Rav 4. Bob Fredericks has been a constant in our positive experiences. He is personable and extremely accommodating.... Our car was serviced, washed and ready in the promised timeframe....In Appreciation, Patty and Barry Spetter More

quick and easy Everyone was really nice and the process was quick and easy and we made a really good deal on the truck I wanted overall really pleased Everyone was really nice and the process was quick and easy and we made a really good deal on the truck I wanted overall really pleased More

Very good Very easy to make an appointment and they took me to work and had me there on time no hassle very courteous and informative answered questions with no Very easy to make an appointment and they took me to work and had me there on time no hassle very courteous and informative answered questions with no problem More

Reliable I am always confident that my car gets a thorough going over and nothing gets missed. They are extremely professional and personable at Shore Toyota I am always confident that my car gets a thorough going over and nothing gets missed. They are extremely professional and personable at Shore Toyota More