Sheehy Lexus of Annapolis

I had some concerns and needed help. I wanted to speak to someone about an issue that I noticed as not normal, so I contacted Miss Amanda Clinton who assisted me with the purchase of my vehicle. Miss Cli to someone about an issue that I noticed as not normal, so I contacted Miss Amanda Clinton who assisted me with the purchase of my vehicle. Miss Clinton was busy with a customer but advised me that she would call me back. Miss Clinton returned my call and I explained my concerns by providing her with an overall time line understanding as to what occurred with my vehicle. Miss Clinton listened and took the time to understand. Miss Clinton then referred me to the appropriate service personnel, Miss Michelle Holdren. Miss Holdren allowed me to go into detail as I had explained to Miss Clinton. After a long detailed conversation, Miss Holdren advised me that she would have to call me back. Miss Holdren returned my call and provided me with a detailed understanding of how to resolve the concerns with my vehicle. My concerns were handled and the services were performed in an outstanding manner. I am very pleased with the professionalism of Sheehy Lexus of Annapolis and its employees. I am very comfortable knowing that when there is a concern, Sheehy Lexus of Annapolis will take it seriously. I recommend Miss Michelle Holdren, Miss Amanda Clinton and Sheehy Lexus of Annapolis for their outstanding services. More

Amanda was outgoing and friendly. She was resourceful and knowledgeable about the model I was interested in and she immediately got to work to show various lease and purchase options. Amanda personifies and knowledgeable about the model I was interested in and she immediately got to work to show various lease and purchase options. Amanda personifies customer service, before, during and after the sale. More

I had a great experience with Henry Fox when I visited your dealership.He answered all my questions with confidence.He was very knowledgeable of the makes and models available. I would recommend anyone to your dealership.He answered all my questions with confidence.He was very knowledgeable of the makes and models available. I would recommend anyone to talk with him. More

Henry was very courteous and professional. He was knowledgable not only of the differences in the lexus models I was considering but also their prime competitors. He was open and up-front about the knowledgable not only of the differences in the lexus models I was considering but also their prime competitors. He was open and up-front about the major differences between the lexus and competitor brands. He offered a test drive, took my wife and myself on a tour of the dealership and service center - despite it being close to closing and knowing we weren't going to buy that day. I came back about two weeks later and did a test drive. Henry didn't pressure for the sale at all and deal negotiations were minimal with an good offer upfront. Working with financing was also easy and no pressure. Chris Powell showed me everything he was working on, not hiding any information or pressing for an up-sales. He worked quickly, clearly explained everything and had the entire transaction completed quickly. In a few more years when we need our next new car I plan to purchase from Sheehy Lexus (and Henry) again. More

This is the first Lexus I leased from Chris List at Sheehy Lexus. Internet Sales Director Chris List and Business Director Chris Willis are true professionals in every sense of the word. Both take time Sheehy Lexus. Internet Sales Director Chris List and Business Director Chris Willis are true professionals in every sense of the word. Both take time to answer any and all questions,explain everthing in simple terms which makes the car leasing experience very smooth. I found the overall experience pleasant, low pressure and informative. Chris List was quick to respond to my emails and attentive. All the employee's that I came in contact with were very courteous. This is an impressive dealership who caters to the customer. More

"Too good to be true" is what I've been thinking and that is why I waited a month to write my review, but I'm here to tell you that they are TOO GOOD and it IS TRUE! I HIGHLY recommend She thinking and that is why I waited a month to write my review, but I'm here to tell you that they are TOO GOOD and it IS TRUE! I HIGHLY recommend Sheehy of Annapolis due for the following reasons: 1. Mr. Henry Fox was the most courteous and responsive sales person I've ever met. I'm a believer that "customer service is not a department but an attitude" and Mr. Fox exudes that mantra. I wanted a new 2011 CT200h and that vehicle is hard to find due to limited quantities. Due to Mr. Fox's diligence, my wait was short and I have the car in the color (in/out) that I desired! We drove over an hour to get the car and were limited on time due to a prior engagement and Mr. Fox understood that. He guaranteed that we would be out of dealership in about an hour and on our way home. He met that promise. That sums up Mr. Fox: he will deliver on all your expectations. 2. No one wants to usually recognize the financing dept, but I do. I can't remember the gentleman's name, but he was quick with the paperwork and explained anything we had questions on. 3. The Car: Lexus CT200h---LOVE IT! The car delivers on what it promises. I've owned mine for a month now and have not gotten less than 41mpg and my best is 44.5mpg. I commute 20min one-way to work on hwy and around the town otherwise. It handles like a sports car, rides low and smooth on the rodes, and for a hybrid has pep in its step when in 'sports mode'. I consistently get 400 miles on one tank of gas (in ECO mode & I'm not heavy on my take-offs but do ride @ 65-70mph). I LOVE THIS CAR. Finally, dare I say I'm excited about my first routine service so I can go back to Sheehy?--yes, for some reason I can't wait to go back for a visit. If THAT doesn't tell you something, I don't know what does. More

On a recent visit we had the pleasure of being serviced by Mr. Fox and he was very friendly and really knew the product line. We were so pleased we bought the car that very day. Without his careful help an by Mr. Fox and he was very friendly and really knew the product line. We were so pleased we bought the car that very day. Without his careful help and support we would not have been able to make that very important decision. Sol and Ina Rothstein More

There is not enough room on this page to express how impressed my wife edith and i were by mr henry fox...the man is an absolute gift to the automotive sales world. Never have we met a car salesman as impressed my wife edith and i were by mr henry fox...the man is an absolute gift to the automotive sales world. Never have we met a car salesman as polite, considerate and just an all around helluva nice guy....henry fox gets my vote for president!!! Sincerely Josh and Edith Himelfarb More

I recently lost my car to damage caused by Hurricane Irene and was in need of a replacement. We spent many hours looking on the internet and were still undecided as to what to purchase. We were referred Irene and was in need of a replacement. We spent many hours looking on the internet and were still undecided as to what to purchase. We were referred to Amanda Clinton by our good friends who had recently purchased a RX350 from Amanda. We arrived at the dealership Saturday about 11:30 PM and met Amanda. We left about 3:30 PM with an Lexus RX350 and are very pleased. Great car and great service. Thanks Amanda for your help! Tommy and Lee More

This is our 3rd lease/purchase from Sheehy Lexus of Annapolis and it was the easiest one thus far. We keep returning to this dealer because we're either extremely pleased with the deals and service th Annapolis and it was the easiest one thus far. We keep returning to this dealer because we're either extremely pleased with the deals and service they offer....or we're really stupid :-) All kidding aside, we've never had such outstanding service before in the many, many years we have been purchasing and/or leasing vehicles. What makes this dealership so unique, besides incredible employees is their service. We live close to 90 miles away and whenever the vehicle needs service, they send up a driver with at least an equivalent loaner car for the day of service and swap again when they deliver the serviced vehicle....at no charge (except, of course, for the service performed to the car). Each time we purchased our vehicles online with the assistance of several phone calls and did not need to ever visit the dealership. Papers were signed in our home when the car was delivered to our driveway....and Shandrial Hudson even programmed our garage door opener, radio and Bluetooth while here. You just can't beat that....and the price of the vehicle beat all other dealers to which we compared them. Unless we decide to switch the type of vehicle we drive, Sheehy Lexus of Annapolis will always have a dedicated customer. As an aside, employee attitude always flows down from the top and Paul LaRochelle, the General Manager, is absolutely dedicated to the ultimate in customer service. It's no wonder the dealership operates so smoothly. Everyone works hard to meet his standard. Thanks, Shandrial, for making this experience so sweet and memorable, Dr. & Mrs. Gerald I. Falke Hagerstown, MD More