Shawnee Mission Ford

All my service experiences have been positive. It’s nice that I have an assigned service advisor. Rachel has been great and very accommodating to my changing needs and schedule. She remembers my It’s nice that I have an assigned service advisor. Rachel has been great and very accommodating to my changing needs and schedule. She remembers my name and vehicle which provides more service efficiency for both SM Ford and myself. More

My salesman, Jim Beadle, was very knowledgeable and helpful. My salesman was very helpful in finding the exact truck I was looking for. He was very knowledgeable and worked hard to get me exactly what I wanted. My salesman was very helpful in finding the exact truck I was looking for. He was very knowledgeable and worked hard to get me exactly what I wanted. More

Recommend Seems to be a nice place to do business! People are very friendly! No hard sell which i find extremely positive! Good people to do business with! Seems to be a nice place to do business! People are very friendly! No hard sell which i find extremely positive! Good people to do business with! More

Brett is a fantastic service representative My service agent Brett went above and beyond helping me! Love the paging system letting you know your car is ready. Very pleased with this service!! My service agent Brett went above and beyond helping me! Love the paging system letting you know your car is ready. Very pleased with this service!!! More

Everybody is friendly and professional. They explain everything in detail. I trust them with all my vehicles. I bring all my vehicles to Shawnee Mission Ford. They explain everything in detail. I trust them with all my vehicles. I bring all my vehicles to Shawnee Mission Ford. More

easy, quick and kind service It's super easy to make an appointment online. If you have any issues there's an instatnt chat box. Once your there the staff takes care of you and ma It's super easy to make an appointment online. If you have any issues there's an instatnt chat box. Once your there the staff takes care of you and makes it really easy to get your car in and out! They also keep you informed with everything they're doing and the timeline of when your car will be done. More

Oil change and headlamp replacement I've used this dealership before as a body shop for my other cars such a Toyota for collision repair as it was recommended by our insurance. They do g I've used this dealership before as a body shop for my other cars such a Toyota for collision repair as it was recommended by our insurance. They do great work and are very clean and professional. This time I went to get an oil change for my Ford Fusion and that was done timely and quick. However the headlamp bulb replacentment for xenon light required much labor as one has to take off the entire front fascia just to get to the lights. This is a design flaw on fords part as this requires a professional to do it right. One they got it off and the bulb out it turns out Amazon sold me the wrong size (H7 vs H11) fitting that was meant for the high beams and not the low beams. This too is a flaw design as most cars use one standard for both lenses. Nevertheless, the process took two hours and for nothing as they don't sell aftermarket bulbs so the original had to be put back on and The Whole process was a waste of time and labor that cost me about a 100$ not including the oil change and tire rotation. It would be helpful if Ford listed the correct size on the front plastic covers so the serviceman can check the correct fittings before all the other work can begin. It was frustrating because I couldn't get a correct bulb from a retailer around before they had to put the front fascia back on which is labor intensive. It's hard to blame anyone person as the system is not set up to be flawless from automated checkout on Amazon rather than an actual rep to double check the correct listing to the manufacturers lack of ergonomic detail to avoid such wasted effort. Mostly, it's stupid how they designed the lighting system that requires such heavy labor intensive work just to switch out a bulb. So I was disappointed but only at the oversight, not the serviceman and sales rep who was nice enough to charge me less than the two hour labor which would've cost me much more. That was nice of her and she genuinely felt bad. Still, I recommend this dealership. More

My service John Davis the service guy was awesome! Very nice and helpful kept me well informed on what was going on with my vehicle and went out of his way to ge John Davis the service guy was awesome! Very nice and helpful kept me well informed on what was going on with my vehicle and went out of his way to get me a ride up to the dealership when my vehicle was done More

Fast,effecient,complete They did a great job, remember me from 6 months ago,very impressed that they had a hand written note still in file about my last service They did a great job, remember me from 6 months ago,very impressed that they had a hand written note still in file about my last service More

Purchase Dealership was very responsive to our request and really took extra steps to locate a vehicle that met the specifications. Terry Fisher, the salesman Dealership was very responsive to our request and really took extra steps to locate a vehicle that met the specifications. Terry Fisher, the salesman has contacted me on several occasions to see if I had any questions or problems. More