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Serra Chevrolet of Southfield

Southfield, MI

4.4
629 Reviews
Welcome to Serra Chevrolet where we ARE the low payment people- we WILL make a deal! Here at Serra, we know you have a lot of options when looking for a new or used car in the Metro Detroit area- but we guarantee that your visit will be well-worth it. When you're looking for competitive pricing, great selection and friendly service, Serra Chevrolet is your premier destination for quality vehicles and service! Let us introduce to you our staff, show you our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We look forward to your visit. Your time is valuable. If we can be of any assistance while visiting us online, simply send us an email and we will promptly reply.
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28111 Telegraph Road

Southfield, MI

48034

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Showing 629 reviews

September 27, 2024

save your money and sanity and buy your vehicle from another dealership. This dealership will sell you a lemon. Their repair center is just as terrible. The customer service is poor. More

by rachele
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick Till
2.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bruyere
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Gaddey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Serra Chevrolet of Southfield responded

Thank you for sharing your feedback. We understand your concerns regarding your experience with Serra Chevrolet Southfield, and we truly appreciate you bringing this to our attention. We aim to provide excellent service and would like to address any specific issues you encountered. Please feel free to reach out to us directly so we can assist you further. Your satisfaction is important to us. Sincerely, The Serra Chevrolet Southfield Team

August 24, 2024

Kyle Prochazka was an excellent salesman because of his knowledge, patience, and willingness to help. I was nervous about being able to purchase the car that I needed due to an unexpected circumstance tha More

by t091566
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Prochazka
Aug 26, 2024 -

Serra Chevrolet of Southfield responded

Thank you for your wonderful feedback! We’re thrilled to hear about your experience with Kyle at Serra Chevrolet Southfield. His knowledge and dedication truly make a difference, and we're glad he could help you find your 2024 Trax. It’s great to know that our efforts resonate with our customers, and we appreciate your loyalty. We look forward to seeing you again for your next car purchase! Sincerely, The Serra Chevrolet Southfield Team

August 16, 2024

Great sales person to work with, very patient, cheerful and very easy to deal with. Serra Chevrolet is very lucky to have a man like him working for them! More

by Randall Widtfeldt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Serra Chevrolet of Southfield responded

Thank you for your kind words! We truly appreciate your feedback and are delighted to hear about your positive experience at Serra Chevrolet Southfield. Our team works hard to provide excellent service, and it’s wonderful to know that you found our salesperson to be patient and cheerful. We look forward to assisting you again in the future! Sincerely, The Serra Chevrolet Southfield Team

May 17, 2024

Not a pleasant experience. Vehicle not ready when promised, caused a long wait and waste of my time. Other issues too. Will never return or recommend. More

by TJLaliz
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Tom Hayes
May 20, 2024 -

Serra Chevrolet of Southfield responded

Thank you for sharing your experience with us. We strive to provide timely and quality service. If you'd like to discuss your concerns further, please reach out to us. We value your feedback and are committed to ensuring customer satisfaction. Sincerely, The Serra Chevrolet Southfield Team

April 12, 2024

Jeremy gave us a no-pressure buying experience from the moment I first called the dealership. In person he's knowledgeable, kind, and paid attention to our specific priorities in choosing a used car. We te More

by Anne
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeremy Sloat
Apr 15, 2024 -

Serra Chevrolet of Southfield responded

Your compliments and kind words mean so much to us and our team, Anne! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Serra Chevrolet Southfield Team

February 27, 2024

Car was clean on delivery. Finance was done as ask. It was a very Pleasant experience to buy a car. More

by frozenghost447
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Ciacelli
Feb 29, 2024 -

Serra Chevrolet of Southfield responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Serra Chevrolet Southfield. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Serra Chevrolet Southfield Team

February 14, 2024

Update: Due to the really good communication- I am re-rating this service department 5 stars. They acknowledged the mistake, apologized and fixed the last issue. I would definitely recommend. Past More

by Blazer owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Feb 15, 2024 -

Serra Chevrolet of Southfield responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an awesome experience and we greatly appreciate the chance to fix this issue. We will share your comments with our team and we look forward to working with you again down the road. Please reach out if there is anything else we can do. Sincerely, The Serra Chevrolet Southfield Team

December 01, 2023

Dominic was the best salesman we have ever encountered, so friendly and personable! He was amazing with helping me understand everything and working hard to get me the very best deal and explaining everyth More

by alexandrarobbins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Ciacelli, Bryant Walker
Dec 02, 2023 -

Serra Chevrolet of Southfield responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Dominic was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Serra Chevrolet Southfield Team

November 22, 2023

I was helped quickly and efficiently. Dominic was very accommodating every step of the way. I would recommend working with Dominic and would return to work with him. I appreciate his atte More

by KylieJ
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dominic Ciacelli
Nov 27, 2023 -

Serra Chevrolet of Southfield responded

Thank you for taking the time to write this review, Kylie. We are pleased to hear that Dominic was able to provide an efficient and overall positive experience. Sincerely, The Serra Chevrolet Southfield Team

October 18, 2023

I having been buying Chevy & GMAC vehicles all my life but never have I experienced the level of unprofessional, shady and surpulous practices I sucome to by SERRA Chevrolet, agent JAMES LEE, and financia More

by rondab.johnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
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