Serra Chevrolet of Southfield
Southfield, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 AM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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save your money and sanity and buy your vehicle from another dealership. This dealership will sell you a lemon. Their repair center is just as terrible. The customer service is poor. another dealership. This dealership will sell you a lemon. Their repair center is just as terrible. The customer service is poor. More
Kyle Prochazka was an excellent salesman because of his knowledge, patience, and willingness to help. I was nervous about being able to purchase the car that I needed due to an unexpected circumstance tha knowledge, patience, and willingness to help. I was nervous about being able to purchase the car that I needed due to an unexpected circumstance that happened during the process. Kyle was understanding and worked diligently to get me in my desired car. Now I'm driving my 2024 Trax with peace of mind. Also, the manager came out and personally thanked me for my purchase. This type of service has made me a repeat customer because I will definitely be back when I need my next car. More
Great sales person to work with, very patient, cheerful and very easy to deal with. Serra Chevrolet is very lucky to have a man like him working for them! and very easy to deal with. Serra Chevrolet is very lucky to have a man like him working for them! More
Not a pleasant experience. Vehicle not ready when promised, caused a long wait and waste of my time. Other issues too. Will never return or recommend. Vehicle not ready when promised, caused a long wait and waste of my time. Other issues too. Will never return or recommend. More
Jeremy gave us a no-pressure buying experience from the moment I first called the dealership. In person he's knowledgeable, kind, and paid attention to our specific priorities in choosing a used car. We te moment I first called the dealership. In person he's knowledgeable, kind, and paid attention to our specific priorities in choosing a used car. We test-drove a car we'd seen online, and he recommended another one for us to consider. He kept in touch via text, and a week later we made a purchase. Highly, highly recommend Jeremy for his sales style! He's a person of principles, and we felt we could trust his word. More
Update: Due to the really good communication- I am re-rating this service department 5 stars. They acknowledged the mistake, apologized and fixed the last issue. I would definitely recommend. Past re-rating this service department 5 stars. They acknowledged the mistake, apologized and fixed the last issue. I would definitely recommend. Past review: I am so undecided on this dealership. I LOVED this dealership 4 years ago. The service was great and I loved our salesperson Bob Bence. Since he retired, I haven’t found a salesperson I feel as comfortable with there. Also, I had a sad experience with their service department recently. Short story - Brand new blazer’s engine was eaten by a red squirrel. Not drivable. Parts ordered, quote given, 2 months later - car finally fixed. Told me when I picked up my car “NO CHARGE “. Was elated- since I had my credit card in hand. Fast forward one week later - they called and said they made a mistake and I owed for the car. Wow. I would have given 5 stars at the time - regardless of the 2 month wait and price. But - to have the excitement of no charge and the thought that they did not charge me due to the long wait for my car - to only have them call a week later to say sorry - you owe us - was disappointing. More
Dominic was the best salesman we have ever encountered, so friendly and personable! He was amazing with helping me understand everything and working hard to get me the very best deal and explaining everyth so friendly and personable! He was amazing with helping me understand everything and working hard to get me the very best deal and explaining everything in great detail a long the way. Will 10/10 recommend him and this dealership to anyone I know. He was appreciated more than he knows and I will think highly of him for a long time! More
I was helped quickly and efficiently. Dominic was very accommodating every step of the way. I would recommend working with Dominic and would return to work with him. I appreciate his atte Dominic was very accommodating every step of the way. I would recommend working with Dominic and would return to work with him. I appreciate his attentiveness to the details of the process. A truly great salesman! More
I having been buying Chevy & GMAC vehicles all my life but never have I experienced the level of unprofessional, shady and surpulous practices I sucome to by SERRA Chevrolet, agent JAMES LEE, and financia but never have I experienced the level of unprofessional, shady and surpulous practices I sucome to by SERRA Chevrolet, agent JAMES LEE, and financial mnger JAMES COLOVOS. I would NEVER recommend this dealership or agent to ANYONE not evn a enemy if I had one. After a legal review of my contract & ALL the missing pages and xx ADD-ON CHARGES that INFLATED the purchase price of the vehicle, I not only tried to resolve this matter w/ them(which they weren't willing to ablog not completely), but removed $5,270.00 after pressure from the bank and being RED FLAG and INVESTEGATED for FRAUD. Although I'm still in the fight about the purchase and practices regarding my CONSUMER TRANSACATION... I encourage and challenge ANYONE who has ever did business w/ JAMES LEE, JAMES COLOVOS or any of those shady dealers at SERRA, to look over your retail sales purchase agreement (contract) because the Law states its never to late to sue for FRAUD. When I WIN my case I will be sure to inform future patrons of this dealership of my journey down this rabbit hole and VICTORY came to be. So maybe I should be thanking them,for making me READ the laws and learing about my rights, titles and intrest I'm entitled to claim. More