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Serra Chevrolet of Southfield
Southfield, MI
648 Reviews
Welcome to Serra Chevrolet where we ARE the low payment people- we WILL make a deal!
Here at Serra, we know you have a lot of options when looking for a new or used car in the Metro Detroit area- but we guarantee that your visit will be well-worth it. When you're looking for competitive pricing, great selection and friendly service, Serra Chevrolet is your premier destination for quality vehicles and service!
Let us introduce to you our staff, show you our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We look forward to your visit.
Your time is valuable. If we can be of any assistance while visiting us online, simply send us an email and we will promptly reply.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 AM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 648 reviews
October 28, 2026
Caitlyn in the service department made my experience the best hands down. I go to this dealership once in awhile and it’s always meh. She completely changed all that. Some of the best customer service I’ve best hands down. I go to this dealership once in awhile and it’s always meh. She completely changed all that. Some of the best customer service I’ve seen & received, her knowledge was very informative, and she set very realistic expectations to where nothing was a surprise. If she was also selling cars, I probably would’ve bought a new one from her. Thank you Caitlyn! Never do I go on multiple websites to write a review. But her work ethic deserves to be recognized. More
by Jarred Height-Kaplan
Employees Worked With
Caitlyn Szolach
October 24, 2026
⭐⭐⭐⭐⭐ 5-Star Review Shut out to Nick Penrose! !! I had an exceptional experience leasing my new car! From start to finish, the service was outstanding. The entire team was friendly, professional, !! I had an exceptional experience leasing my new car! From start to finish, the service was outstanding. The entire team was friendly, professional, and genuinely helpful, making the process smooth, straightforward, and stress-free. I’m thrilled with my new lease and truly appreciate the exceptional service I received. I highly recommend this dealership to anyone seeking a positive and enjoyable car-buying experience. Thank you for making everything so easy! 🚗❤️ More
by mariamesa13
Employees Worked With
Nick Penrose
October 22, 2026
They are destroying my credit and my finances (present tense). I trade off a leasing vehicle and purchase a Traverse. After three months, I am still paying my old leasing. Toyota Financial Services inform tense). I trade off a leasing vehicle and purchase a Traverse. After three months, I am still paying my old leasing. Toyota Financial Services informed them the check was not accepted and informed them I was still responsible for paying the lease. Serra Chevrolet Southfield never bother to inform me of the issue. I have called them: Voice message, send them a message at their portal: nothing. I can say they made money out of a vehicle that I still lease AND PAY. Worst dealer I have ever dealt with. PS I was force tu submit a star, otherwise I would even add one star More
by Ernestoglv
Employees Worked With
Keri Adkins, Greg Brown
October 14, 2026
PLEASE PLEASE IF YOU ARE BUYING A VEHICLE FROM THIS PLACE TAKE THE TIME TO HAVE IT INSPECTED BY A MECHANIC. THEY LIE TEN TOES DOWN ON THE SAFETY INSPECTION CHECK OFF. I BOUT A CHEVY IMPALA FROM THEM WITH A B TAKE THE TIME TO HAVE IT INSPECTED BY A MECHANIC. THEY LIE TEN TOES DOWN ON THE SAFETY INSPECTION CHECK OFF. I BOUT A CHEVY IMPALA FROM THEM WITH A BRAVO WARRANTY IT HAD AN OIL LEAK AND THE WATER PUMP WAS BAD AND THE SIDE Detection SYSTEM WAS BAD. I TOOK IT BACK TWO WEEKS LATER BUT THEY DIDN'T HAVE A SPOT FOR SERVICE OR A LOANER AND WOULD HAVE TO KEEP IT FOR TWO WEEKS. I TOOK IT BACK AGAIN, STILL NO LOANER BU I WAS 100 MILE OVER THE WARRANTY. THE SALESMAN WAS RUDE, THE SERVICE REP LIED AND THE MANAGER RENEGED ON HIS WORD TO ASSIST WITH THE COST OF REPAIR. THIS IS NO LEGAL.. THEY MARKED EVERYTHING SAFE ON THE SAFETY REPORT THAT HAD AN ISSUE. THE CAR COULD HAVE CAUGHT ON FIRE. THEY NEED TO BE INVESTIGATED BY THE STATE AND SHUT DOWN!🤬 IF YOU BUY A CAR UNDER BRAVO WARRANTY TAKE IT TO BE CHECKED OUT AND TAKE OT TO YOUR MACANIC TO HAVE IT FIXED. BRAVO PAYS THEM!! More
by miracle1079
October 08, 2026
Please if you can, bypass this dealership. When it comes to honesty and knowledge they lack integrity. I had no problem with the salesperson so I am referring to all of those in the service When it comes to honesty and knowledge they lack integrity. I had no problem with the salesperson so I am referring to all of those in the service department. After 3 visits I finally got to talk to a service manager who was a lot more knowledgeable than his service advisors. But the problems still exist. They know this car has its problems and they refuse to do the right thing. I just want to be made whole. This car is a lease and why am I paying a car payment on a car that the features that I am paying for don't work? More
by scovel621
September 28, 2026
Always superior service, especially detailed. Consistently doing good work, he's polite, and accommodating., FRANK ANDERSON Consistently doing good work, he's polite, and accommodating., FRANK ANDERSON More
by FRANK
Employees Worked With
September 23, 2026
I have never had a bad experience at Serra Chevrolet of Southfield. I'm on my second Silverado and have purchased two Cruzes for my wife. Almost all services have been perforformed there. Customer service Southfield. I'm on my second Silverado and have purchased two Cruzes for my wife. Almost all services have been perforformed there. Customer service is great. I was in just yesterday for an oil change and tire rotation. An hour and a half expected time was cut by 1/3 (no appointment). Serra takes good care of its customers. More
by Jmaggetti
Employees Worked With
1st desk... don't recall his name.
