Serra Chevrolet of Southfield

Sales staff is not knowledgeable. Promises made were not upheld when paperwork was brought to sign. Treated as if I was not an informed buyer or able to see the slimy quick change. Promises made were not upheld when paperwork was brought to sign. Treated as if I was not an informed buyer or able to see the slimy quick change. Women- stay away from this place if you want any respect. More

She is AMAZING ! Outstanding customer service ! If I could rank her more stars I would . My family loves her , and she did and fought on my behalf to get into a vehic Outstanding customer service ! If I could rank her more stars I would . My family loves her , and she did and fought on my behalf to get into a vehicle that would be well worth it in the long run. Her honesty and integrity will take her very far . Thank you More

save your money and sanity and buy your vehicle from another dealership. This dealership will sell you a lemon. Their repair center is just as terrible. The customer service is poor. another dealership. This dealership will sell you a lemon. Their repair center is just as terrible. The customer service is poor. More

Kyle Prochazka was an excellent salesman because of his knowledge, patience, and willingness to help. I was nervous about being able to purchase the car that I needed due to an unexpected circumstance tha knowledge, patience, and willingness to help. I was nervous about being able to purchase the car that I needed due to an unexpected circumstance that happened during the process. Kyle was understanding and worked diligently to get me in my desired car. Now I'm driving my 2024 Trax with peace of mind. Also, the manager came out and personally thanked me for my purchase. This type of service has made me a repeat customer because I will definitely be back when I need my next car. More

Great sales person to work with, very patient, cheerful and very easy to deal with. Serra Chevrolet is very lucky to have a man like him working for them! and very easy to deal with. Serra Chevrolet is very lucky to have a man like him working for them! More

Not a pleasant experience. Vehicle not ready when promised, caused a long wait and waste of my time. Other issues too. Will never return or recommend. Vehicle not ready when promised, caused a long wait and waste of my time. Other issues too. Will never return or recommend. More

Jeremy gave us a no-pressure buying experience from the moment I first called the dealership. In person he's knowledgeable, kind, and paid attention to our specific priorities in choosing a used car. We te moment I first called the dealership. In person he's knowledgeable, kind, and paid attention to our specific priorities in choosing a used car. We test-drove a car we'd seen online, and he recommended another one for us to consider. He kept in touch via text, and a week later we made a purchase. Highly, highly recommend Jeremy for his sales style! He's a person of principles, and we felt we could trust his word. More

Car was clean on delivery. Finance was done as ask. It was a very Pleasant experience to buy a car. Finance was done as ask. It was a very Pleasant experience to buy a car. More

Update: Due to the really good communication- I am re-rating this service department 5 stars. They acknowledged the mistake, apologized and fixed the last issue. I would definitely recommend. Past re-rating this service department 5 stars. They acknowledged the mistake, apologized and fixed the last issue. I would definitely recommend. Past review: I am so undecided on this dealership. I LOVED this dealership 4 years ago. The service was great and I loved our salesperson Bob Bence. Since he retired, I haven’t found a salesperson I feel as comfortable with there. Also, I had a sad experience with their service department recently. Short story - Brand new blazer’s engine was eaten by a red squirrel. Not drivable. Parts ordered, quote given, 2 months later - car finally fixed. Told me when I picked up my car “NO CHARGE “. Was elated- since I had my credit card in hand. Fast forward one week later - they called and said they made a mistake and I owed for the car. Wow. I would have given 5 stars at the time - regardless of the 2 month wait and price. But - to have the excitement of no charge and the thought that they did not charge me due to the long wait for my car - to only have them call a week later to say sorry - you owe us - was disappointing. More

Dominic was the best salesman we have ever encountered, so friendly and personable! He was amazing with helping me understand everything and working hard to get me the very best deal and explaining everyth so friendly and personable! He was amazing with helping me understand everything and working hard to get me the very best deal and explaining everything in great detail a long the way. Will 10/10 recommend him and this dealership to anyone I know. He was appreciated more than he knows and I will think highly of him for a long time! More