Seekins Ford Lincoln
Fairbanks, AK
Is this your dealership?
Filter Reviews by Keyword
By Type
109 Reviews of Seekins Ford Lincoln
Highly recommend. We drove up from Anchorage to work with Ken on inspecting, test driving and negotiating a deal. We didn't end up purchasing the one we drove up for, but a back-up option was still available Ken on inspecting, test driving and negotiating a deal. We didn't end up purchasing the one we drove up for, but a back-up option was still available, and we ended up with that one. Worth the trip if you see vehicles you like on their website and get all your questions answered before making the journey. Safe travels! More
Seekins Ford is a wonderful dealership! They are warm, efficient, reassuring and VERY professional! I went into the office and was not kept waiting. Instead, I got help in less than 5 minutes! I had a efficient, reassuring and VERY professional! I went into the office and was not kept waiting. Instead, I got help in less than 5 minutes! I had an unusual request and had been to another dealership before coming to Seekins. That experience had been depressing to say the least. Employees had looked at me sympathetically and they had been discouraging about my request...to say the least! Seekins, on the other hand was instantly certain that they could help me! They greeted me at the door with welcoming smiles and, even though they didn't know what I needed, were determined to help me and confident that they could! What an experience! More
I wanted to replace my 2008 F 350 Supercab with an F 150 Crewcab that met my current needs better. I test drove a couple of them and decided to buy an XLT that met my needs. I was pleasantly surprised by th Crewcab that met my current needs better. I test drove a couple of them and decided to buy an XLT that met my needs. I was pleasantly surprised by the 2.7 engine, I drove one with the 5.0 that was the same engine I had in a previous F 150 that I owned, and found that the 2.7 outperformed it. I sold my 350 to a private buyer. More
It’s been a pleasure doing business with you. Steve Angel treated me very well (as usual). I’ve been doing business with Seekins since they first opened about 1976 and I will continue to do so in the future. treated me very well (as usual). I’ve been doing business with Seekins since they first opened about 1976 and I will continue to do so in the future. Steve Angel is a class act!👍 More
Dahnina kept us informed while maintenance was being done on our vehicle. She took sincere care of our needs during our visit. Reassured us someone would let us when cosmetic part was received. on our vehicle. She took sincere care of our needs during our visit. Reassured us someone would let us when cosmetic part was received. More
Excellent transmission replacement and customer service. Transmission performs better then new. 273000 miles on Ford Explorer and thanks to Seekins Ford should see at least another 10000 miles. Thank you to Transmission performs better then new. 273000 miles on Ford Explorer and thanks to Seekins Ford should see at least another 10000 miles. Thank you to all the service technicians and customer care Ralph. More
The entire process was quick and easy! Everyone was was pleasant and friendly! The financing portion was super fast. The whole experience was wonderful! Would recommend. pleasant and friendly! The financing portion was super fast. The whole experience was wonderful! Would recommend. More
From the moment we walked in to Seekins Ford Lincoln last week until the moment we left with our brand new Limited Ford Expedition, we were treated nothing but first class all along the way. Even our labrad week until the moment we left with our brand new Limited Ford Expedition, we were treated nothing but first class all along the way. Even our labradoodles were welcomed with open arms to enjoy our wonderful experience. Thank you for treating us just like you would your family and sending us home with a beautiful Ford Expedition to replace our 20 year old Expedition. Rick, Shirley, Townshend and Tessa More
I wish I could select zero stars for the HORRENDOUS customer service I’ve endured under Aaron Seekins and the poorly managed, inappropriately named “service” center at Seekins Ford. I am now waiting f customer service I’ve endured under Aaron Seekins and the poorly managed, inappropriately named “service” center at Seekins Ford. I am now waiting for a THIRD appointment to replace an airbag due to a FORD recall. The last two appointments, they didn’t bother to tell me the part wasn’t in yet, so don’t come on. No, in fact, the last appointment, they made a call to remind me of the appointment the next day. I show up an hour before I had to be at work, only to find out then that they still didn’t have the part. In fact, AAron couldn’t tell me anything about the part that should have been ordered in November. I got nothing but “it’s not our fault“ when I called to ask for help to make sure that at the THIRD appointment, I could get the airbag replaced so the rude recall letters will stop coming. I’m almost 60 years old, and this is the worst customer “service” I’ve ever had. I will never own another Ford, even though prior to this terrible experience I was a die hard fan. It doesn’t matter how good your product is, if I have to fight to get you to do what YOU are asking ME to do, I don’t need the grief or the aggravation. If Seekins Ford treats their customers so poorly to their face, how are they treating our vehicles when we can’t see what they are doing? other companies are putting out an excellent product nowadays; time to get a different car so I never have to deal with the Ford company again. I teach customer service at the vocational and college level. I will be incorporating the new story of the worst service I’ve ever received into my lectures. in addition, I will be writing letters to the Ford board and their VP of customer service detailing my experience. This will be the first such letter I’ve ever written; yes, my experience with Aaron Seekins and his poorly managed team has inspired me to write my first letter of complaint. if you have options, I recommend going somewhere else, where the customer really does matter. Believe me, you don’t matter to Aaron Seekins at Seekins Ford. He made that abundantly clear. Anyone in the margket for a well loved and well maintained Ford Fusion with a defective and apparently irreparable airbag??? More