Seattle Jeep

I’d give them 0 stars if that was an option. I was told that a car was being held for me and I had an appointment scheduled for a test drive. I arrived, was not even acknowledged just had the ke I was told that a car was being held for me and I had an appointment scheduled for a test drive. I arrived, was not even acknowledged just had the keys dropped into my hand and pointed to where the car was. When I came back, ready to sign and purchase, I was belittled, laughed at, and told someone is currently buying the car and there’s nothing they could do for me. Q and the Sales Manager Ryan barely even gave me any respect- no eye contact, interrupting me constantly, no apology, and no sense of remorse or empathy. The worst experience I’ve ever had in customer service. More

Vivian was excellent to work with. She explained everything in great detail and she was very helpful. She explained everything in great detail and she was very helpful. More

Service wanted to charge me $1300 to remove a truck box and back rack prior to completing warranty service… had to go in in-person to remove the items… poor communication, had to call for updates. Repair w and back rack prior to completing warranty service… had to go in in-person to remove the items… poor communication, had to call for updates. Repair was not completed to where I felt comfortable, advisor stated “tech said that is normal” More

If I could give a zero review, I would stay away from this dealership. Traded my working two-door jeep in for a four-door Jeep. This dealership must not go through there used vehicles before selling them this dealership. Traded my working two-door jeep in for a four-door Jeep. This dealership must not go through there used vehicles before selling them. We have had Constant issues with the four-door Jeep in the two months that we’ve purchase the four door jeep and already have put in almost $4000 in repairs.. I highly do not recommend this dealership. More

James is very good working with me and delivering completed work on time and communication. completed work on time and communication. More

Everyone was pleasant and friendly. They took the time to listen and make a plan to move forward. They took the time to listen and make a plan to move forward. More

Eliza was extremely helpful with finding the right tires for my 2021 Cherokee. She is friendly and knowledgeable. I will definitely book service with her again. for my 2021 Cherokee. She is friendly and knowledgeable. I will definitely book service with her again. More

Excellent experience. Courteous and very helpful. Set up appointment and insured that all issues were addressed. Very efficiently done and communication throughout the vis Courteous and very helpful. Set up appointment and insured that all issues were addressed. Very efficiently done and communication throughout the visit. All done in a timely manner. Followed up to make sure that I was completely happy with the service. Best visit yet in over 8 years of servicing. More

The service we receive is exceptional. Our service rep is understanding and helpful. We can’t go anywhere else to service our Jeep. Our service rep is understanding and helpful. We can’t go anywhere else to service our Jeep. More

The service work was expertly done, on a timely schedule, and the overall experience was excellent. and the overall experience was excellent. More