Scranton GMC of Vernon - Service Center

No follow through or attention paid. I brought my car in by a preset appointment on Tuesday evening for an early Wed. appointment and dropped it off. First call was the diagnosis mid W I brought my car in by a preset appointment on Tuesday evening for an early Wed. appointment and dropped it off. First call was the diagnosis mid Wed. $1350 ac repair. I asked if the warranty is covering it and Jonathan said he was not aware of the warranty ( which we discussed at drop off and they already had a copy of) . He submitted the claim and said it would take about a day for approval. Jonathan called with approval the next day and said they have the part and could start on it and it should hopefully be done Friday afternoon and he would call. I waited until 4 PM and called them. Service told me my car has been ready. When I asked why I wasn't called the woman said it was because my service writer wasn't in. I don't think I have to explain to you why this is an issue. They were closing at 5 and not open again until Tuesday. They did not have the invoice billed . I had them switch me over to sales and they took my CC and left my keys for me to pick up. Luckily I could pick it up before the long weekend. My wife has had Cadillacs for past 12 years and always used Scranton for Service. When I bought my new Suburban I decided to use them also. Not sure I made the right choice. More

The manager took control of the situation and within 2 weeks had my seat cover replaced. No hassles. The young man that washed my car was wonderful and polite. I’m sorry I don’t remember his name. weeks had my seat cover replaced. No hassles. The young man that washed my car was wonderful and polite. I’m sorry I don’t remember his name. More

customer service, was a bad experience, and bad communication, can't keep small request. this is my 3-time working with this dealership and they will lie, I was told they order a part for my car, a communication, can't keep small request. this is my 3-time working with this dealership and they will lie, I was told they order a part for my car, and the it was on back order, 8 months pass by and I call to ask if it part was in and all I got, will call you back, and no one call back, I stop by to ask, at this time they had to look into it and no parts was ever order. More

I brought my truck in to have a headlight bulb replaced as it was discovered missing/not installed at all during repairs at Crown Buick GMC Saint Petersburg Florida… I told the service manager right up f as it was discovered missing/not installed at all during repairs at Crown Buick GMC Saint Petersburg Florida… I told the service manager right up front what I needed yet he still needed to charge me a diagnostic fee... total bill was $513 to replace a headlight bulb… Beyond ridiculous… I think it's called price gouging . More

Turbo was fixed and oil change done. Hopefully our new car won’t have any more issues!! Hopefully our new car won’t have any more issues!! More

As long a long time customer the service continues to be excellent; very professional; and the staff is very nice to deal with. excellent; very professional; and the staff is very nice to deal with. More

Thanks for a great job making my visit on time and fully completed. Appreciate your good service. Thanks. completed. Appreciate your good service. Thanks. More

Super easy to deal with and really made the buying process a breeze. Asked a fair price for their vehicle and gave me a fair price for mine. process a breeze. Asked a fair price for their vehicle and gave me a fair price for mine. More

The repairs required an additional day do to your staff not having experience with low beam headlight problems. I am not sure if the problem is resolved do to an absence of adjustment to correct the conce not having experience with low beam headlight problems. I am not sure if the problem is resolved do to an absence of adjustment to correct the concern. Your shop supervisor made an adjustment and advised me to see if the adjustment resolved the light pointing to the left. Your staff keep me advised as to the progress and were very polite. More

I have debated whether or not to write a candid review of my recent service experience and to continue utilizing Scranton for service on my vehicles. I should note at the onset that my displeasure is not di my recent service experience and to continue utilizing Scranton for service on my vehicles. I should note at the onset that my displeasure is not directed at my service technician (Bill) who was cordial, professional and responsive. My issue was the amount I was charged for a very simple accessory (sequential taillight strip) installation. I have witnessed that installation previously at a Chevrolet dealership and know precisely what is involved. To charge almost $300 for that is very excessive. Consider, that Scranton already had my Colorado for a warranty issue (Gas door) and at least one recall issue. Also, I had already paid for the taillight lighting strip some time ago. I understand that “service” is a substantial part of a dealership’s revenue, but to charge that amount, while you already had the vehicle for several hours for the aforementioned (warranty-gas door and recall issues) is simply gouging. More