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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
1,955 Reviews
Call Service Center (860) 872-9145

1,955 Reviews of Scranton GMC of Vernon - Service Center

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July 02, 2024

They had my gmc truck for 4. 5 weeks trying to figure out a problem and no loaner. When you have an extended warranty you go on the back burner when it comes to getting your vehic More

by DRBANCROFT4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug Freeman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan
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Jul 12, 2024 -

Scranton GMC of Vernon responded

We're truly sorry to hear about your experience. We always aim to provide top-notch service to all our customers. We understand your frustrations and we apologize for any inconvenience caused during the lengthy repair process. We will review our procedures to ensure better communication and service in the future. Your feedback is valuable to us, and we appreciate you sharing your concerns. If there is anything else we can do to assist you, please don't hesitate to reach out.

June 27, 2024

Quick and attentive. I was given all the information that I needed, in a timely manner. Vast was washed and vacuumed upon leaving. More

by selah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 22, 2024

Bill in service excellent in explaining what work and price and great service wait tine More

by Fern_darling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 22, 2024

Very friendly staff right from when I pulled into the service bay until my service was completed. More

by robingauthier09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 21, 2024

Nice job but had to go back so they could fix something they didn’t plug in when they did my recall More

by Kirk bolin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
4.0
This rating includes all reviews, with more weight given to recent reviews.
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June 09, 2024

Helpful and cared about taking care of my car and my issues. Even with a schedule issues he went above and beyond More

by atsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 09, 2024

was not explained until after I rented a vehicle and drop off mine that this was a preliminary visit and my vehicle would need to come back More

by btoce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
do not remember
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Jun 11, 2024 -

Scranton GMC of Vernon responded

Good Afternoon, We apologize for the confusion and inconvenience caused by your recent visit to our service department. We are very sorry that it was not explicitly communicated to you beforehand that the visit was preliminary and that your vehicle would need to return. To avoid any potential misunderstandings in the future, we have discussed your feedback with the entire service team and reiterated the importance of clear communication with our customers regarding our process. We value your business and appreciate you for taking the time to provide your feedback so that we can learn from situations like these. If you have any additional concerns or questions, please don't hesitate to reach out . Thank you for your understanding and we hope to have the chance to serve you better in the future. Take care and have a wonderful evening.

June 04, 2024

Frank in service has been dealing with my car since I bought it over a year ago. He is great More

by Dabwilldoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024

I thought the dealership did great, they listened to my concerns and were able to get me into a truck while they had mine. They would’ve had 5 stars but a female employee consistently showed attitude about More

by BRANDONTIERNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
1.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024

Had a reoccurring problem that they fixed. They are great people to work with. Kept me updated and returned my calls. More

by KRAJEWSKISTANLEY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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