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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
1,955 Reviews

1,955 Reviews of Scranton GMC of Vernon - Service Center

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July 28, 2024

Great,great service but took too long for a lof and rotation but great service! More

by gregfor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2024

Fixed my vehicle quickly and kept me informed of everything. As well as accommodating my requests. More

by lcammilleri89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2024

This dealership is worth the 1 hour ride! Very friendly and professional staff in both sales & service. More

by photo.arts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2024

Great service once again. Had an unexpected problem with my car which was promptly taken care of. More

by rakennedy52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2024

Frank Kern is a great service advisor. I won't go to anyone else. The service department is always straight forward with any work I need done. More

by DARREN.OLDFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2024

I had no trouble or noise with my brake before going in to get my oil changed. They recommended I get my brakes changed. I told them I would wait and now I am hearing a grinding noise when I press on my br More

by mcwilliams1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Delgado
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2024

One of the deliverables on my Hummer EV3X pickup was overlooked. I had paid for vin etching of the glass. The service department discussed the placement of the etching with me so that I would be satisfi More

by brucebernstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2024

Very satisfied with the service & professionalism. ...car was spotless inside & out after the service. Beverly @ Scrantan Motors Vernon CT is a valuable employee!!!! More

by GKLEMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2024

Car was left with dirt around the door handle, actually scuffed in appearance. Seat was not returned to the preset position, and stereo channel was changed… not professional to making stereos adjustments d More

by j4teea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Kern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Scranton GMC of Vernon responded

We are truly sorry, and we apologize for the oversight in returning your car in the condition you expected. We definitely should have done better, but please know that we value feedback like yours and have addressed these issues internally to ensure they are not repeated. If you would be willing to discuss this further, please reach out to us directly. Again, thank you for bringing this to our attention and have a great afternoon.

July 03, 2024

Dealing with the team at Scranton has always been a pleasure. I have purchased several vehicles from them and they have always gone above and beyond. More

by Dhurne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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