Scranton GMC of Vernon - Service Center

Customer service was exceptional. Frank Kern was very thorough and friendly. Thank you for your help. Frank Kern was very thorough and friendly. Thank you for your help. More

Parts for repair were on backorder and Frank kept on top of it. Notified me when they came in. We set up the appointment and the vehicle was repaired before the promise time. Great experience! of it. Notified me when they came in. We set up the appointment and the vehicle was repaired before the promise time. Great experience! More

Easy to work with. Explained everything in detail. Work was done as promised and in time. Explained everything in detail. Work was done as promised and in time. More

Cooperative and professional. Took the time to locateblroblem and staff friendly. Fixing problem. Hopefully solved Took the time to locateblroblem and staff friendly. Fixing problem. Hopefully solved More

Very good service visit. My truck is running much better after the service and the estimate for the work was completely accurate with the final cost. My truck is running much better after the service and the estimate for the work was completely accurate with the final cost. More

Spent over $400 on a diagnostic that I was told would apply towards repair, that did not happen since i didn’t let them do the entire job, also a week later when i was getting a repair I was notified of apply towards repair, that did not happen since i didn’t let them do the entire job, also a week later when i was getting a repair I was notified of broken parts that needed to be replaced and when I mentioned they just did a diagnostic how was this missed I was told that “ yeah man, that’s my fault, my bad about that “. Not interested in being taken advantage of anymore More

Wonderful sales and service! Good communication and delivery. Always a pleasure doing business with Scranton. Thanks Good communication and delivery. Always a pleasure doing business with Scranton. Thanks More

Service tech replace headlight when I went to pick up my truck the headlights were not aligned brought my truck back 2 more times before they got it right, that took a week 2) At the same time I ask for truck the headlights were not aligned brought my truck back 2 more times before they got it right, that took a week 2) At the same time I ask for an alignment for my truck after the 4th time of it not being a aligned, I took the Tech for a ride to show him the alignment issue he took it back for 2 more days and still not fixed, I email management only got a response from the service manager, really did nothing to help fix my trucks alignment More

Printer down no copy of purchase and work performed! Took a long time to attach four wheel locks. 8am scheduled appointment, 9:37 done. Took a long time to attach four wheel locks. 8am scheduled appointment, 9:37 done. More

Lack of communication and quoted one price then charged another. Many days to complete service another. Many days to complete service More