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1,955 Reviews of Scranton GMC of Vernon - Service Center
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November 15, 2023
I am the owner of a 2023 GMC Sierra Denali and have had continuous problems with the truck radio cutting out during listening. When listening to radio or CarPlay the audio will cut off intermittently. I continuous problems with the truck radio cutting out during listening. When listening to radio or CarPlay the audio will cut off intermittently. I've been to Scranton GMC 4 times for the problem and each time the service department updates the computer software as directed by GMC. Clearly this does not fix the problem! I have no issues with Scranton service department, they have been very helpful explaining the work performed and that they must follow GMC guidelines for all warranty work. However; my time is valuable and spending time traveling to the dealership, waiting for software updates to be performed as directed by GMC, only to have the problem NOT resolved - is extremely disappointing and unexceptable! Pete Arsenault More
by PETEARSENAULT
Verified CustomerEmployees Worked With
Alyssa Rustic
November 08, 2023
Had an appointment and had to wait 45 minutes before my truck was brought in the shop. Then another hour for the service to be complete. This was for a routine oil change. truck was brought in the shop. Then another hour for the service to be complete. This was for a routine oil change. More
by Christopher.wells
November 06, 2023
Always seems to be plenty of people to help you out when you stop by with a question or a problem you stop by with a question or a problem More
by DANNANB2
Employees Worked With
November 05, 2023
Was able to get an appointment quickly. Car was ready when promised. Staff were friendly. Car was ready when promised. Staff were friendly. More
by sarahszczebak
Employees Worked With
November 04, 2023
I do all my Buick service at Scranton, and have always been very satisfied with my experiences and the staff. My last visit, however was for an emergency visit where my car was towed in due to dead batter been very satisfied with my experiences and the staff. My last visit, however was for an emergency visit where my car was towed in due to dead battery. My only complaint had to do with the high amount of $478 to purchase and install a good quality battery. I also had them add some air to my tires. The cost was much higher than the original estimate. More
by STREETSMARTMANAGER
Employees Worked With
Jeff Borovicka
November 02, 2023
Friendly folks. They could be a bit more attentive to the work performed. Every time I go for an oil change, they forget to reset the milage percentage and or to pl They could be a bit more attentive to the work performed. Every time I go for an oil change, they forget to reset the milage percentage and or to place the milage tag reminding one of when is the next oil change. More
by joesiciliano365
Employees Worked With
Willi
October 22, 2023
I had a good experience during service for a oil change at Scranton Motors good service. at Scranton Motors good service. More
by tw40
Employees Worked With
