Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
1,955 Reviews
Call Service Center (860) 872-9145

1,955 Reviews of Scranton GMC of Vernon - Service Center

Sort by
February 03, 2024

Wonderful Love my car always have good service No No No more No more words More

by IRMIS
Recommend Dealer
Yes
Employees Worked With
Eve Woods
Report | Print
February 03, 2024

Finally resolved an electrical bug that existed from vehicle delivery so I'm happy! Hope the AT4X is problem free! More

by patchesew
Recommend Dealer
Yes
Employees Worked With
Billy in the service department
Report | Print
February 01, 2024

Billy was very helpful with the service of my car and staying on top of the service needed. More

by 12amy29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 31, 2024

Good Good good good Eleven more words that's all u get 4 more words that does it More

by mg130
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka, Jeff Borovicka
Report | Print
January 30, 2024

Courteous and on point. Friendly, helpful paid attention to my needs, plus recommended tire rotation which I wasn't going to get because of time constraints. More

by COLLINS
Recommend Dealer
Yes
Report | Print
January 29, 2024

Every thing was fine good service would definetly recommend Every thing was fine good service would definetly recommend More

by Exteriorassociates
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Kern
Report | Print
January 26, 2024

Not willing to own up to issues they created on my vehicle when they serviced it. Avoid More

by joemarinaccio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Borovicka
Report | Print
Jan 26, 2024 -

Scranton GMC of Vernon responded

Hi Joe, I spoke to the service director regarding your feedback. Unfortunately, since your recent visit was the first time we've serviced your vehicle, we can't say for certain what underlying condition was the cause of your transmission pump issue, or when and how it occurred. I know that you declined to have us complete the repair and the discount we offered, but if anything changes, we are still more than happy to help. Please reach out if you have any questions or would like to discuss further. Thank you for the feedback and have a nice weekend.

Jan 26, 2024 -

joemarinaccio responded

Just a bit odd and very coincidental that you performed the 90k recommended maintenance on my vehicle that included transmission maintenance to only have it be returned to me with stuttering and jumping issues. Never was an issue before and you insinuating otherwise calls into question what really occurred. I am going to have it diagnosed and have the root cause identified. I know will know more about this issue soon and I’ll be sure to be in touch. You have a great weekend!

January 26, 2024

Great service Frank was responsive and helpful with communicating the issues that pertained to my car. He even did me a favor of taking pics of my car and sending them to me. More

by ACWESLEY
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Kern
Report | Print
January 22, 2024

Vehicle was damaged during and trashed during repair Vehicle now needs a new headliner that was special ordered, needs a detail on the interior. It also needs to go to the body shop for repairs, and it More

by calemolloy
Recommend Dealer
No
Employees Worked With
They don't work there anymore, isn't that special
Report | Print
Jan 26, 2024 -

Scranton GMC of Vernon responded

Good Afternoon, We are very sorry for all the frustration you experienced during your recent vehicle service. Are you already working with someone regarding your vehicle? If not, please reply back and we will make sure someone contacts you to address your concerns. Thank you and have a great weekend!

January 20, 2024

Sales people are very pleasant very easy-going to work with. I bought a 2500 GMC sierra took it in for service and they were very accommodating very easy to work with. I would recommend them. More

by forsterdean59@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
1
...
12
13
14
...
196