Scranton Cadillac GMC of Vernon - Service Center

Helpful and cared about taking care of my car and my issues. Even with a schedule issues he went above and beyond issues. Even with a schedule issues he went above and beyond More

was not explained until after I rented a vehicle and drop off mine that this was a preliminary visit and my vehicle would need to come back off mine that this was a preliminary visit and my vehicle would need to come back More

Frank in service has been dealing with my car since I bought it over a year ago. He is great bought it over a year ago. He is great More

I’ve purchased 6 cars from them. The communication is horrible. I’ve had to call them more times than they called me. One my last experience they did not keep me updated and defini The communication is horrible. I’ve had to call them more times than they called me. One my last experience they did not keep me updated and definitely do not recommend the service department. More

Had a reoccurring problem that they fixed. They are great people to work with. Kept me updated and returned my calls. They are great people to work with. Kept me updated and returned my calls. More

I thought the dealership did great, they listened to my concerns and were able to get me into a truck while they had mine. They would’ve had 5 stars but a female employee consistently showed attitude about concerns and were able to get me into a truck while they had mine. They would’ve had 5 stars but a female employee consistently showed attitude about service not only to me but a colleague as well. More

Always a pleasure to work with Frank. .resolved a problem in a very quick manner .resolved a problem in a very quick manner More

Rob, Thanks for great customer service, returning my calls promptly, and thank the service crew for taking of our Cadillac XT4. Linda & David calls promptly, and thank the service crew for taking of our Cadillac XT4. Linda & David More

No follow through or attention paid. I brought my car in by a preset appointment on Tuesday evening for an early Wed. appointment and dropped it off. First call was the diagnosis mid W I brought my car in by a preset appointment on Tuesday evening for an early Wed. appointment and dropped it off. First call was the diagnosis mid Wed. $1350 ac repair. I asked if the warranty is covering it and Jonathan said he was not aware of the warranty ( which we discussed at drop off and they already had a copy of) . He submitted the claim and said it would take about a day for approval. Jonathan called with approval the next day and said they have the part and could start on it and it should hopefully be done Friday afternoon and he would call. I waited until 4 PM and called them. Service told me my car has been ready. When I asked why I wasn't called the woman said it was because my service writer wasn't in. I don't think I have to explain to you why this is an issue. They were closing at 5 and not open again until Tuesday. They did not have the invoice billed . I had them switch me over to sales and they took my CC and left my keys for me to pick up. Luckily I could pick it up before the long weekend. My wife has had Cadillacs for past 12 years and always used Scranton for Service. When I bought my new Suburban I decided to use them also. Not sure I made the right choice. More

customer service, was a bad experience, and bad communication, can't keep small request. this is my 3-time working with this dealership and they will lie, I was told they order a part for my car, a communication, can't keep small request. this is my 3-time working with this dealership and they will lie, I was told they order a part for my car, and the it was on back order, 8 months pass by and I call to ask if it part was in and all I got, will call you back, and no one call back, I stop by to ask, at this time they had to look into it and no parts was ever order. More