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Scott Honda of West Chester - Service Center

West Chester, PA

4.7
871 Reviews

871 Reviews of Scott Honda of West Chester - Service Center

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January 14, 2025

Great experience. I have I have been dealing with Scott Honda. For some years now and have always had a pleasant experience. And I will continue that for the future. More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Scott Honda of West Chester responded

Thanks for your thoughtful words 😊 and for choosing Scott Honda. Kathy, we appreciate learning that we earned your high opinion and value every star you gave to this team.

January 09, 2025

Easy to schedule an appointment, generous waiting area with amenities, and very efficient communication throughout the entire process. All of my questions were answered clearly and directly. I found every More

by Dan C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Scott Honda of West Chester responded

Thoughtful, reliable, and trustworthy is the reputation we work for, which means giving clear explanations. We're excited to have your confidence, and we'll work hard to keep that trust, Dan, by doing what is right for you and your car.

January 09, 2025

The advisors are truly the best part of the Scott Honda dealership. Always kind, always honest. More

by Alexandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Trostle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Scott Honda of West Chester responded

Alexandra, we've got a special team in this service center— they put the focus where it belongs, on YOU, our valued customers. So we are super excited to receive your five stars.

December 29, 2024

John is an absolute joy to work with! A lot of service departments can be intimidating and even a little dismissive. John was incredibly informative, responsive, helpful and kind! Both m More

by Shelley R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rooney
Dec 30, 2024 -

Scott Honda of West Chester responded

We're celebrating your compliments, Shelley. Thanks for putting the spotlight on John. He is dedicated, professional, and motivated by our high standards for customer care. We value your stars.

December 24, 2024

Scott Honda service is great they do awesome job in taking care of cars and customers. They do excellent job every time I recommend More

by dineshjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shiva Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Trostle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rooney, Melissa Manganello, Mark Cantino, Mo Ablan
Dec 27, 2024 -

Scott Honda of West Chester responded

That's our goal! Thanks for taking the time to share that we earned your high mark for excellence. We value your stars.

December 12, 2024

This was my second collision repair at Scott Honda of West Chester, and the service was as outstanding as before. I really enjoyed communicating with the friendly team, who expedited the repairs and kept More

by m_anikin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Worsnup
Dec 13, 2024 -

Scott Honda of West Chester responded

That's precisely our aim. We appreciate learning that we hit our goal and earned your high opinion. Thank you for the 5-star feedback.

December 12, 2024

I moved to the area about a year ago, and "found" Scott Honda of West Chester. I have been extremely happy not only with the service I have received but also with the people who work there. Joe greeted me More

by shelly68
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rooney
Dec 13, 2024 -

Scott Honda of West Chester responded

It's wonderful to hear that you're thrilled, Shelly. Your 5-star opinion means a lot to us. We appreciate you sharing that we met your high marks on friendliness, teamwork, and attentive customer care. We’re all celebrating your feedback.

December 11, 2024

My 2024 CRV was in for a recall. I arrived early. My loaner was ready for me. It was a very easy drop off/pickup experience. I think their service team works very efficiently. More

by Pat C
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shiva Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Scott Honda of West Chester responded

That's our goal, Pat. Thanks for taking the time to share that we earned your high mark for excellence. We're celebrating you.

December 11, 2024

Chris at Scott Honda was kind and efficient! Incredible at customer service! He’s the GUY to go too! More

by hdinneen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Scott Honda of West Chester responded

It's super to know that Chris earned your high marks, and met our team expectations for customer care.

December 10, 2024

My interaction with Elmore Smith "Smitty" was unpleasant and a complete waste of time. He refused to give me an estimate for body damage after showing up with an appointment because he needs to take apart t More

by Honda Loyalist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elmore Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Scott Honda of West Chester responded

Your discontent is a big deal to us, and it's essential we can listen and learn more. If mistakes are made, we're proactive and prioritize making corrections and coaching our team to redirect efforts back to our high expectations for customer care.

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