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Scott Honda of West Chester - Service Center
West Chester, PA
847 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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847 Reviews of Scott Honda of West Chester - Service Center
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September 01, 2024
I had a horrible experience at Scott Honda in West Chester, Pa. today. I am giving my experience ZERO STARS! The tire pressure light came on in my car yesterday. When I got home, I called the dealers Chester, Pa. today. I am giving my experience ZERO STARS! The tire pressure light came on in my car yesterday. When I got home, I called the dealership to arrange a time to bring my car in. I was told to take it to the EXPRESS SERVICE bay today. When I did, I was told it would be an hour and a half wait. I was not prepared to wait that long, so I was told to bring it back in about 4 hours. I called to check to see if it would be seen then. The service department hung up on me 3 times. I took my car to Mavis Discount Tire in Thorndale, Pa. and was waited on immediately. I was out of there in less than 10 minutes. Scott Honda treated me with disrespect. I will be rethinking my relationship with this dealership, especially since I bought my car there. This is the way you treat your valued customers? Shame on you, Scott Honda. More
by fairytale2001
Employees Worked With
August 22, 2024
Took a pre-owned Honda I bought elsewhere here for work on pre-existing damage that was unknown to me at the time of purchase. I knew the possibility they would find more damage but not that they would cau on pre-existing damage that was unknown to me at the time of purchase. I knew the possibility they would find more damage but not that they would cause damage. I asked them to fix the damage they caused and they were very aggressive and dismissive. They have not replied to the emails I sent asking them to point out where I bear responsibility for the additional damage they caused. I am now faced with additional costs to fix their negligence. The team was very rude and I would not recommend them. More
by lemhen
August 19, 2024
Service and Sales staff are very accommodating and will explain every detail in a professional manner. explain every detail in a professional manner. More
by winnestrella62
Employees Worked With
Other Employees :
Evert (Sales Dept), Jon Barth
August 17, 2024
We have been dealing with Scott Honda for years because they remain excellent and consistent in customer service. We are never disappointed. they remain excellent and consistent in customer service. We are never disappointed. More
by patricia
August 14, 2024
Another totally satisfactory service visit. Nick H got everything right, the shuttle was timely and the charges were fair. Thanks, Scott Guys. Nick H got everything right, the shuttle was timely and the charges were fair. Thanks, Scott Guys. More
by james.malin
August 14, 2024
Easy to setup the appointment. Not pushy to get more work done. Provide frequent updates on work progress. Clean. Not pushy to get more work done. Provide frequent updates on work progress. Clean. More
by fbalawi66
Employees Worked With
August 06, 2024
Scott Honda’s Service Department has always been top notch. I guess that is why I keep going back. Exceptional friendliness and professionalism. Five Star for sure!! notch. I guess that is why I keep going back. Exceptional friendliness and professionalism. Five Star for sure!! More
by Apollo44
July 31, 2024
Best dealer in the region. Service dept is #1. The service writer I deal with (Chris wisler) & the technicians at Scott Honda are the best in the business. Service dept is #1. The service writer I deal with (Chris wisler) & the technicians at Scott Honda are the best in the business. More
by 19do51
Employees Worked With
