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Scott Honda of West Chester - Service Center

West Chester, PA

4.7
849 Reviews

849 Reviews of Scott Honda of West Chester - Service Center

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September 11, 2024

Clean, friendly and very efficient. They explain everything they do to the car and will tell you the cost before doing the service More

by bettydawson114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Scott Honda of West Chester responded

That's our goal, Betty. Thanks for taking the time to share that we earned your high mark for excellence. We're celebrating you.

September 02, 2024

There is no other Honda dealership is as professional and customer oriented. I travel from Swedesboro to use their Service Department!!!! Each everyone greets you with a warm smile and exceptional hospitalit More

by Chris Long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty-Reese Gaffney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Scott Honda of West Chester responded

Welcome, Chris! We're thrilled you chose our team and felt our welcoming and thoughtful culture. The best compliment is reading about your high opinion of our team and knowing we've earned your recommendation. We call your 5 stars a team win!

September 01, 2024

I had a horrible experience at Scott Honda in West Chester, Pa. today. I am giving my experience ZERO STARS! The tire pressure light came on in my car yesterday. When I got home, I called the dealers More

by fairytale2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Everything was great and I appreciate the care and concern that I received. Thank you. More

by Faultloc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Moravec
Sep 03, 2024 -

Scott Honda of West Chester responded

That's our goal. Thanks for taking the time to share that we earned your high mark for excellence. We're celebrating you.

August 22, 2024

Took a pre-owned Honda I bought elsewhere here for work on pre-existing damage that was unknown to me at the time of purchase. I knew the possibility they would find more damage but not that they would cau More

by lemhen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laurie Long
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elmore Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lombardo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Scott Honda of West Chester responded

I'm really grateful we talked this morning so I may listen, learn, and give you my personal attention. I appreciate our meaningful conversation. As promised, I will follow up to give you clear answers to your questions. Please know how much I value your compliments for my customer care and sincere desire to be alongside you. With the correct information, you can confidently communicate with the other dealership where you bought this car to see what they are willing to do. That way, you are able to make an informed decision. You need clear answers and options. That’s is my goal. Talk soon.

August 19, 2024

Service and Sales staff are very accommodating and will explain every detail in a professional manner. More

by winnestrella62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Blaier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Manganello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evert (Sales Dept), Jon Barth
August 17, 2024

We have been dealing with Scott Honda for years because they remain excellent and consistent in customer service. We are never disappointed. More

by patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mowbray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Trostle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Scott Honda of West Chester responded

Your few words say so much! We value you, Patricia, and we're glad you feel it each time you visit our Service Center. It's a privilege to be your trusted service team.

August 14, 2024

Another totally satisfactory service visit. Nick H got everything right, the shuttle was timely and the charges were fair. Thanks, Scott Guys. More

by james.malin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shiva Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Scott Honda of West Chester responded

Thank you for taking the time to leave Scott Honda a 5-star review! Nick and our whole team appreciate your stars.

August 14, 2024

Easy to setup the appointment. Not pushy to get more work done. Provide frequent updates on work progress. Clean. More

by fbalawi66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shiva Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Scott Honda of West Chester responded

We appreciate your 5-star feedback. Thank you for taking the time to leave us a review. We value you!

August 06, 2024

Scott Honda’s Service Department has always been top notch. I guess that is why I keep going back. Exceptional friendliness and professionalism. Five Star for sure!! More

by Apollo44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Scott Honda of West Chester responded

Thoughtful and professional--that's our goal. We're glad you felt it, Apollo. We've got a dedicated team at Scott Honda, committed to top-notch customer care. Thank you for sharing your experience with others. We value your stars.

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