Schepel Cadillac
Merrilleville, IN
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45 Reviews of Schepel Cadillac
Unprofessional I left my car overnight to get an oil change first thing in the morning. My appointment was for 745 am and I may not get my car until the end of the d I left my car overnight to get an oil change first thing in the morning. My appointment was for 745 am and I may not get my car until the end of the day. My service was for an oil change, so because they didnt finish the cars from the day before my service was pushed back. Jay was unapologetic nor had any sympathy for my inconvenience. I had plans today but I was not allowed to follow through with it because I had no car. More
5 Stars I bought my car from out-of-state, over the phone. As someone new to this, it felt very risky: buying a car without looking at it or driving it. (I I bought my car from out-of-state, over the phone. As someone new to this, it felt very risky: buying a car without looking at it or driving it. (I did pay a local repair shop to inspect the car) The main person I delt with was Gabriel. He was helpful and friendly. Never did I feel any pressure or aggressiveness. The sale went smoothly and they helped me afterwards to get a transport company to haul the car across the country. I would definitely buy another car from these folks. Thank you Gabriel and Schepel! More
Went in on a saturday looking for CTS and was there 4 hours and they didnt work with us at all, they would not budge on the price and then trid low balling me on my trades. I would not recommend them to hours and they didnt work with us at all, they would not budge on the price and then trid low balling me on my trades. I would not recommend them to anyone. More
I Worked with Matt Gonzales and he helped me with my I Worked with Matt Gonzales and he helped me with my dream truck purchase, Schepel Cadillac had a 1975 Chevrolet C-10 listed on-line and it was in I Worked with Matt Gonzales and he helped me with my dream truck purchase, Schepel Cadillac had a 1975 Chevrolet C-10 listed on-line and it was in better condition than what they had described it to be. I live several states away and was nervous about a long distance on-line purchase but Matt guaranteed a smooth transaction right down to getting several pictures and even a You Tube video of the vehicle in action. Mr. Gonzales also cordinated with me getting it on a car carrier to Pennsylvania. I can't thank Matt and the team at Schepel Cadillac enough!!! I would always recommend them for a Honest, Caring transaction. Thanks again, Nate More
I recentley purchased a 2005 Chevy Corvette from Schepel Cadillac in Schererville, IN. Matt Gonzales was the salesman who made this deal possible. The car was exactly as described and the price was right Cadillac in Schererville, IN. Matt Gonzales was the salesman who made this deal possible. The car was exactly as described and the price was right. Matt went out of his way to make sure the car was kept inside for me until I was able to pick it up, being that this is a specialty car I didn't want it to see any snow or rain. It was about one month from the time we agreed on the deal until delivery and Matt never hesitated to be accomodating. If you are looking for a specialty vehicle or just something from their inventory you will not be disappointed. Schepel is professional and courteous and I will send anyone I know looking for a vehicle to them. A+++ for the entire experience. Thanks again Matt and the entire Schepel team!! Joe Marra More
We came in to purchase a 2013 Luxury SRX. The Sales and Leasing consultant Mike Dalton was very helpful in accommodating our needs. Very personable and well knowledged in the Cadillac line of vehicles. Alt Leasing consultant Mike Dalton was very helpful in accommodating our needs. Very personable and well knowledged in the Cadillac line of vehicles. Although, we didn't get specifically what we wanted in options for the vehicle, we were satisfied with the nearest vehicle to meet our requirements. General Sales Manager, Jason Boone assisted in the process of meeting our price window of purchasing the new vehicle (with our Trade-In's). The sales "team" concept was evident in the whole process. An exceptional outstanding attention worth noting, was with the service department. With the few defects due to manufacture plant delivery (scratch and pin-hole in the front panel doors; dimples on leather from all-weather mat placed on rear seating area), the service team went above and beyond to satisfy our vehicle to prestine condition for us. They also updated the software to the "CUE" system, and provided a courtesy vehicle while they rectified the defects for our use. A big "Thank you" goes out to Service Manager Mark Kooi, and Service Consultants Lee Muhleman and Keith Brownewell, and the service staff. Outstanding attention to detail to our concerns was evident within the service department. WELL DONE !!! More
I've owned several Escalades, and began the search for a new one about six months before I ultimately purchased one at Schepel Cadillac. I had seen a used Escalade on line and contacted Matt Gonzales @ Sch new one about six months before I ultimately purchased one at Schepel Cadillac. I had seen a used Escalade on line and contacted Matt Gonzales @ Schepel Cadillac to inquire about it. Over the course of the next couple months - at my request - Matt was in routine contact about inventory and new arrivals. Ultimately - an Escalade matching my wish list arrived, and I drove two hours to look at it and ultimately purchased it. Matt Gonzales was one of the most professional, knowledgable and friendly individuals I've ever worked with. So much so, in fact, I plan on buying every vehicle from him. Schepel Cadillac was great to work with - they priced the new Escalade fairly, gave me a fair trade in on mine, and the transaction was as smooth and easy as any vehicle transaction I've ever made, and Matt's follow up to ensure that I was pleased with the vehicle was simply outstanding. I highly recommend Schepel Caddilac to anyone looking to purchase a vehicle, and specifically Matt Gonzales. You won't be disappointed. More
I found this dealer via Auto Trader online. Justin was exceptional in follow up and was very accurate in describing the car on the phone. He was easy to work a deal with and very cooperative. It was a ver exceptional in follow up and was very accurate in describing the car on the phone. He was easy to work a deal with and very cooperative. It was a very good experience. The car he represented turned out to be better than I expected and I did purchase it. It has turned out to be everything I hoped it would be. Maybe even better. I have been in the retail car business over four decades and recognize class when I see it. I would do business with this dealer again. It is a place that I would be proud to work. Five Star Rating with sales department. I didn’t have any dealings with the service department, but I would if I lived close by. A class act is a class act. More
I recently was looking to purchase a newer Cadillac and trade in my 2006 Cadillac CTS. I had heard good reviews about the professionalism and service of the employees at Schepel Cadillac, so I decided to c trade in my 2006 Cadillac CTS. I had heard good reviews about the professionalism and service of the employees at Schepel Cadillac, so I decided to call them and see what they could do. I worked with Matt Gonzales of Schepel Cadillac and could not believe the attention to detail and how knowledgeable he was. All of my expectations were well exceeded. I could not be more pleased with the purchase of my 2011 Cadillac CTS Coupe and I would recommend Matt Gonzales and Schepel Cadillac to anyone looking for a new or used car! More
My experince with Schepel was fantastic. Matt, your sales persone did an excellent job in making this experience very easy and fun. His followup and tenacious attitude was second to none. Even on his sales persone did an excellent job in making this experience very easy and fun. His followup and tenacious attitude was second to none. Even on his day off worked with me and gave me his personal cell phone to told me to call him. What topped off this experience was Matt's williness to bring my new car-- via trailer --to ST Louis where i met him. Singed some paperwork and i off. Simple and Easy. I would most definately recomend Matt and this dealership. More