Schepel Cadillac

I would first like to start by saying this dealership is by far the best dealership around. My wife and I have purchased our last 2 vehichles here. The first 1 was our H3 Hummer in 2006 and our 2nd one was by far the best dealership around. My wife and I have purchased our last 2 vehichles here. The first 1 was our H3 Hummer in 2006 and our 2nd one was a cts4 in april 2012. We visited several dealerships around northwest indiana but only Schepel had given us the best price with our trade in and they were the only dealership willing to make u feel at home Luxury cars are not really in our budget, but they made it happen for us. The sales team felt like family to us. There was no hassle what so ever. Schepel has backed any and all the things that they promissed ( not that we ever expect more than what's fair) but we feel they really went out of their way to make sure we we're more than happy. We will continue to purchase our vehichles from them in many years to come. I would highly reccommend schepel to any and every one that appreciates customer service and quality cars. Once again, we would like to thank you for everything. More

Well, I usually do not give reviews but I figured since I went to more than one location to look for a luxury vehicle, and have dealt with luxury dealerships in the past, I can give a decent and honest revie went to more than one location to look for a luxury vehicle, and have dealt with luxury dealerships in the past, I can give a decent and honest review. I was looking for a new vehicle last week, possibly a CTS and looking to trade in my 2007 Acura RL, and let me tell you that I wouldn't purchase the vehicle here. Even though this dealership would be considered "luxury", it was a huge disappointment. The atmosphere there felt like I was at some sleezy used car dealership in the hood. The staff was not very helpful, but they felt more like hawks stalking prey as I was browsing vehicles outside. The point is, they seemed overly desperate to sell me something, and I had the feeling of being pressured. I know that's how sales works and these people need to make a living, but seriously, let a person breathe when they're looking at outside inventory, not hover over them as soon as they walk around the lot. I can't even remember the guy's name I dealt with, something with an M, but he was younger, and he seemed more interested in what he wanted me to buy, instead what I was actually looking for. I was very turned off by him, and my husband was definitely not a fan of him either. We ended up leaving the dealership and driving down the street the Lexus of Merillville location nearby. What a TOTALLY different feeling and atmosphere. No one was watching browse the cars, the inside actually looked and felt like a luxury dealership, and the staff was extremely helpful and very friendly, which convinced me enough I was dealing with the right people...but that's for another review. Either way, I would not recommend purchasing a car here. I read the review below this one and wow, isn't it the dealer's responsibility to get pricing/loans correct before finishing a transaction? I'm sure they made enough money on that poor guy's purchase where they could of eaten the difference that was their own fault. They held his plate papers hostage? Pathetic! Thankfully I never made it to the point of sale, yikes! More

Where do I start? The entire experience was horrible. After I owning my car for 3 weeks, I called to find out where my paperwork was for my license plates. It was supposed to be sent by mail. They inform After I owning my car for 3 weeks, I called to find out where my paperwork was for my license plates. It was supposed to be sent by mail. They informed me that I owed $160 to them, because they did not pay off the right balance on my trade in to the bank. Which is not my fault, they are supposed to call my old bank for proper payoff amount. I was told by the salesman 3 phone calls later that there was nothing they could do. I asked to speak to the manager who told me that " I have been in the business 30 years, and this happens. Pay me or you don't receive your plates!" I began to explain that this was not my fault and the deal was done weeks ago. He explained "Go ahead, keep paying on your car, it won't do you any good without any plates" He was very rude, and not would not even give me a chance saying " Go get an attorney, I don't care " and " I'm not sure why you are just finding this out now, the salesman is newer " ???? This dealer will get whats coming, with treatment like this! Long story short, they are not professional. They are not like any other Luxury Car Dealers. Do not shop here! They are worse then a fly by night sleazy car dealership! More