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Schepel Cadillac

Merrilleville, IN

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45 Reviews

2929 W. Lincoln Hwy

Merrilleville, IN

46410

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45 Reviews of Schepel Cadillac

April 25, 2023

Please don’t go there for an oil change they tell you one thing on the phone my car had dirty oil on the hood and door ..And the they got mad at me because I complained..Never will I go there for anything po More

by yvette40thi29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager in Service Department , Ryan VanProoyen
Apr 25, 2023 -

Schepel Cadillac responded

Gerri, thank you for sharing your review with us. We at Schepel Cadillac apologize that you did enjoy your service experience with our dealership. We do want to clarify that no one is angry with you that you had complaint. Our service manager was reaching out to offer a exterior and interior cleanup of your vehicle to you, as he had heard that your vehicle was delivered to you with fingerprints on it from the technician. Our service manager was also trying to clarify to you that you were given a $60 discount on your oil change, as he noted that you were displeased about the price of a Mobil 1 oil change. We do apologize that your vehicle was delivered to you with fingerprints on it from the technician and we want to do all that we can to make it right for you. If you would like to discuss your visit further, please feel free to reach out to our General manager, Ryan VanProoyen at 219-738-1900 Ext. 214.

Apr 25, 2023 -

yvette40thi29 responded

Not !!! I reached out to management and all he did was hollering on the phone very disrespectful..He did not give me a discount..He also told me they don’t service my type of car ..Why wasn’t I told that in the beginning..I’m not going back and forth ..I don’t spend my money with rude people..I’ve never had this to happen ..No apologies..I will spread this with all my Corvette Clubs in SW Indiana

June 07, 2022

I opdered a Cadillac Escalade from Schepel a year ago. When the vehicle came in they sold it to someone else, but told me "the factory cancelled the order", then when the second vehicle arrived they sold More

by justin
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ryan VanProoyen
Jun 07, 2022 -

Schepel Cadillac responded

Justin, Thank you for sharing your review with us. We are sorry to hear that you did not enjoy your experience at Schepel Cadillac. Our dealership is known for an impeccable reputation for ethics and transparency, and we are sorry that you do not feel that way. Thank you for your review and we wish you success in your search for your next vehicle.

May 07, 2019

Great Experience at Schepel Cadillac Matt Davis and the whole Schepel Cadillac team were great to work with. Not only did we get fantastic service and fair pricing but Matt was a pleasure More

by Puczekje
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Davis, Ryan VanProoyen
April 14, 2019

Positive encouragement I love the welcome from my salesman Mr. Paul Certa. His patience & encouragement was so positive and his smiled radiant. We tried various cars with hi More

by Mz Silver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Certa, Steve in Finance
April 13, 2019

XT4 Purchase Paul Certa is a very valuable employee. I have bought my first car from him many years ago. I go wherever he goes. I do have to admit my Cadillacs More

by Jan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The finance man
April 13, 2019

Honest, expert, and knowledgable My representative (agent) Gabriel Young was honest, hard working, and knowledgable about what you had to offer in cars and explained everything on the More

by DRS2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel Young and the financial guy, Steve ?
April 13, 2019

An enjoyable experience Schepel made buying my new car an enjoyable experience. Thank you everyone for treating us so well. Everyone went above and beyond to make our Schep More

by Reehta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan VanProoyen
March 31, 2019

Buying a computer with wheels--2019 XT4 After 11 years with a Hot Lava (orange metallic special color) colored 2008 Cadillac CTS, my wife and I made a decision to upgrade to the new 2019 Cad More

by Convert to Cadillac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Certa
March 22, 2019

One of THE most pleasant car buying experiences in my life! The salesman, John Pokrywczynski was a very polite, courteous person and was not pushy and took his time and answered all my questions. He went on a More

by vperry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOHN POKRYWCRZYNSKI, Ryan VanProoyen
March 09, 2019

Lease program I went in to test drive a suv and drove home with one the lease was a great deal and affordable very happy with my purchase and Gabriel Young did a gr More

by Atinarn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel Young, Ryan VanProoyen
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