Schaumburg Toyota - Service Center

Good waiting room during the maintenance. Nice coffee and good AC, nice chair, large space Nice coffee and good AC, nice chair, large space More

"EZ" was super helpful in explaining the service my car needed, getting me a loaner car during the wait, and he even found a deal so the price wasn't as expensive as he originally thought it would be. He t needed, getting me a loaner car during the wait, and he even found a deal so the price wasn't as expensive as he originally thought it would be. He took the time to answer any questions that I had and he was very polite. More

Oil change, general checkup, in and out very quickly. Do we really have to go through this rigamarole every visit? Do we really have to go through this rigamarole every visit? More

You've always done right by me and I've always left confident that things were done correctly. confident that things were done correctly. More

Maintenance Light was on. Drove into service department, was immediately assisted by service employee, and waited in there comfortable waiting room. Had a delicious latte and Drove into service department, was immediately assisted by service employee, and waited in there comfortable waiting room. Had a delicious latte and before I could finish it was notified my car was done. Great and speedy service. Thank You Schaumburg Toyota. More

The best customer service keeps me coming back now for over 25 years! Thank you! over 25 years! Thank you! More

Mike Krueger service director had his IT changed offer date to expired after the service took place and did not honor SchaumburgToyota.com website promotion. I have proof. I took the screenshot of the onl date to expired after the service took place and did not honor SchaumburgToyota.com website promotion. I have proof. I took the screenshot of the online offer before and after. Had to pay double of what was advertised. I will talk to corporate office about UNFAIR PRACTICES ACT. "The Act prohibits the use of unfair or deceptive acts or practices, including the use of deception, fraud, misrepresentation, and SUPPRESSION OF MATERIAL facts. While the Act provides this general definition, it also contains a number of specific actions that are considered to be violations of the law." More

Everyone was, nice, helpful and professional. A special thanks to Steve Lowell in service who goes the extra mile to make sure Toyota does a great job! A special thanks to Steve Lowell in service who goes the extra mile to make sure Toyota does a great job! More

the waiting area was clean and I enjoyed hot chocolate drink and bottle of water. drink and bottle of water. More

Always very friendly service department that gives me options and let's me know what repairs will likely be needed at my next visit. I am not happy about the 3% credit card fee that is now added on to th options and let's me know what repairs will likely be needed at my next visit. I am not happy about the 3% credit card fee that is now added on to the bill. The fees banks charge for this service has always been there so not sure why the dealership decided to now add it on. Why not just add it into the prices being charged? And, if someone chooses to pay cash then give them a 3% discount. It is insulting to nickel and dime the customers like this. I see it happening in restaurants typically and avoid those but did not expect this at a car dealership. Like I said, offer a cash discount but just change your prices to reflect the prices and be done with it. More