Schaumburg Toyota

Customer satisfaction I came in to have my Highlander LE’s first service. I saw the salesman that I previously dealt with and told him that I was upset with myself for bein I came in to have my Highlander LE’s first service. I saw the salesman that I previously dealt with and told him that I was upset with myself for being cheap and buying the Highlander LE as opposed to the XLE. My sales professional, David Warda, and sales manager, Jonathan, came up with a plan where I would swap out my LE for an XLE without suginifcantly increasing my monthly payment by using the Highlander 0.9% interest promotion. Then my financial officer, Leah, prepared all of my paperwork with the exact same options that I previously chose when I purchased the LE 6 months ago while I relaxed reading my book. When all the paperwork was completed, I signed everything and left as an extremely happy customer. I now have the vehicle that I wanted in the beginning. Thank you to the employees of Schaumburg Toyota, but a special thank you to David, Jonathan, and Leah! More

Great experience Had a great buying experience at Schaumburg Toyota and Would highly recommend them. From the minute we walked in we were treated with respect and foun Had a great buying experience at Schaumburg Toyota and Would highly recommend them. From the minute we walked in we were treated with respect and found just the right vehicle for us. More

Good service, took longer then axpected Oil change, tire rotation and alignment, anticipated to take hr to an hr and a half, took 2 hrs 45 min. All else was okay. Oil change, tire rotation and alignment, anticipated to take hr to an hr and a half, took 2 hrs 45 min. All else was okay. More

Great Service Brought my 2017 Toyota Corolla for its last "free" tuneup. I had a question about key fob battery and Anthony told me when it needs replacement to bri Brought my 2017 Toyota Corolla for its last "free" tuneup. I had a question about key fob battery and Anthony told me when it needs replacement to bring it to the "parts" dept. and they'll do it for me. My car was ready in 30 minutes. I'm so pleased that Toyota gives me a free car wash every time my car is serviced. Staff is so helpful and friendly. Thanks! More

Don’t waste your time I first contacted this dealership because they had the color of 4Runner I liked with the options I wanted. I then found out that they had listed it on I first contacted this dealership because they had the color of 4Runner I liked with the options I wanted. I then found out that they had listed it on their website but did not actually have it in their inventory yet. I was willing to be patient because I had been having difficulty with finding what I wanted. I should have walked away that night but didn’t. David quite honestly is the worst car salesman I’ve ever dealt. I knew more about his inventory and the product than he did. At one point, he left me at his desk to go the main desk to ask a question and was gone for 45 minutes. No explanation. After i stood and made eye contact with him standing at the desk conversing with others, he came back and told me the internet was down. Eventually he had his sales manager come over and we were able to workout deal. I made a deposit for the vehicle for when it arrived and left. Over the course of the next three weeks, the arrival of the vehicle was pushed back on 3 different occasions. During that time, I had to be the one tracking down David to get this information. Several messages left on multiple occasions before I’d get a response. I just felt like I was not valued as a customer. Finally on the last notice that the arrival of the vehicle being delayed yet again, I decided to check around and located another 4Runner at another dealer. I called and cancelled my deposit. If I had been better informed and David would have seemed to have cared, I’d likely not looked for a different dealer. I was willing to be patient. My concern was is if this is how I was treated during a sale, then how would I be treated after if I had any issues. I didn’t save money changing dealers. Joe was a good sales manger and I think we worked a good deal. The other dealer was able to match it but I felt more confident in them. More

Quality People Make the Difference 2 years ago I had first experience with Sean Richmond in the service department. That sold me on dealership. Since then our family has leased 2 new ve 2 years ago I had first experience with Sean Richmond in the service department. That sold me on dealership. Since then our family has leased 2 new vehicles and purchased 2 new vehicles. Daniel Pieprz listened to our needs and helped us purchased our Highlander at a fair price. Sometimes the front line people like Sean our the best sales people. He was for us. A big shout out to Nick Houston as well. Quality people make the difference! More

Speedy service I called Friday noon, was able to bring my car for it's year check up that afternoon , they told me it was going to be up to 45 minutes and my car was I called Friday noon, was able to bring my car for it's year check up that afternoon , they told me it was going to be up to 45 minutes and my car was ready in 30 with exterior washed!! More

Outstanding!!! Very professional and knowledgeable sales team. In particular, Curt Hermann, made me feel very comfortable in determining what vehicle would best fit Very professional and knowledgeable sales team. In particular, Curt Hermann, made me feel very comfortable in determining what vehicle would best fit my wants and needs. He was courteous and made the whole experience a pleasure. In fact, I had tears of joy In my eyes after he set the radio to my favorite stations so I could listen on the drive home in my new RAV4! More

Excellent Went in for oil change, brakes and airbag recall. They worked very fast on my car and they did an excellent job. For sure I'll be coming back. Went in for oil change, brakes and airbag recall. They worked very fast on my car and they did an excellent job. For sure I'll be coming back. More

Great Service I went in for an Oil Change & Wipers, I was IN and Out, in a flash, Great Service,Dependable Staff, and great hours to come in and get service I went in for an Oil Change & Wipers, I was IN and Out, in a flash, Great Service,Dependable Staff, and great hours to come in and get service More