Sansone Hyundai

The overall experience was excellent. From entering the dealership to taking delivery of my 2014 Elantra, the overall experience was excellent. All of the staff members I worked with in sa From entering the dealership to taking delivery of my 2014 Elantra, the overall experience was excellent. All of the staff members I worked with in sales, management, and finance were highly professional, friendly, courteous, helpful, and focused on providing me with exactly the vehicle I wanted at a good price and in a time-efficient manner. Ronnie Thompson is the best sales person I have ever dealt with and provided the most comprehensive, detailed discussion of the vehicle's features and benefits. Ronnie was a pleasure to work with: patient, always smiling and solicitous, and addressing all my questions, needs, and concerns. His interaction with me was outstanding. Mason Rabboh, General Manager, and Mike Marceca in finance also were a pleasure to work with. Follow-up after the purchase showed that they truly are concerned with ongoing customer satisfaction. More

James Kiernan is the best Sales Advisor!!! James Kiernan was the biggest help in my search for a new car! My family and I went in there completely clueless and he guided us to the best car for James Kiernan was the biggest help in my search for a new car! My family and I went in there completely clueless and he guided us to the best car for me; a brand new 2015 Sonata. He was very patient and was able to answer all of our questions/concerns. James was able to help us find the best deal that fit our budget. As a college student with many expenses, I was worried about buying a new car. James put my mind at ease and it really felt like I was talking to a regular guy, not a sales robot. I left the dealership completely satisfied and in love with my new car! If you're looking for a great new car, Hyundai is the place to go and JAMES is your man! Ask for him personally. You will NOT be disappointed. - Redina Demushi More

Don Bender is an outstanding Customer Service Representative Don is one of the best CSR's that I've dealt with in the automobile industry. He truly cares about his clients, and handles their needs effectively a Don is one of the best CSR's that I've dealt with in the automobile industry. He truly cares about his clients, and handles their needs effectively and efficiently with a smile and kind word. He is able to communicate with all types of clients and makes them feel "taken care of". Truly an outstanding employee representing your dealership! More

Liars, Scammers, Just Plain BAD These guys embody the typical NJ car salesman stereotype. I purchased a 2011 Hyundai Veracruz in 2012, with full warranty coverage, as far as I was to These guys embody the typical NJ car salesman stereotype. I purchased a 2011 Hyundai Veracruz in 2012, with full warranty coverage, as far as I was told. Ronnie Thompson and Terry Chung BOTH confirmed this, and had no problems telling me the GPS unit was included. Little did I know, that two years later the wiring would fail on the backup camera, because it was actually an after-market GPS unit. Hyundai refuses to work on it under warranty, and Sansone Hyundai has not helped in any way to get this problem fixed. When I called in, I spoke to a Gary, who after I explained the problem, told me "So what? You bought the car three years ago." and HUNG UP. Strike 1. Then I spoke to someone who I can't remember their name, and he accused me of cursing at Gary, and that I was recorded. When I asked him to please do me the favor of playing back the call, all of a sudden he couldn't access the recording because it was "in the other room". He referred me to the head of finance, Michael. Surprisingly, Michael called me back, and seemed shocked at what had happened. He promised me that he would figure this out, even though I was out of state, and would find a way to get the wiring fixed. He has not returned my phone calls since, and is a LIAR, just like the rest of them. STAY AWAY FROM THIS PLACE. They will say anything to get rid of a problem. If they do contact me to resolve the problem, I will write a follow up review, but as of right now, I stand by this review 100%. More

Best car buying purchase in a long time ! We came into the dealership just to look around and see what was out and we drove out with a brand new 2014 Hyundi Sonata! Love the car and everyone t We came into the dealership just to look around and see what was out and we drove out with a brand new 2014 Hyundi Sonata! Love the car and everyone that we delt with was fantastic! . Our salesman Bob Mineri called us 1 day after purchasing the car to make sure that we were happy which we thought was so so nice. We had to go back in to sign some financial papers and that too was so a pleasant experience. Thank you Sansone for providing us with such a pleasant car buying experience! . Thank you to Bob Mineri for being such a great salesman and overall nice guy ! Will reccomend the dealership to anyone we know that is looking to purchase a car. Doreen & Peter Kulpa More

santa fe Pleasant and informative. Was promised a car and color that I wanted within two days, I received it the next day. No hassles and was honored the car-o Pleasant and informative. Was promised a car and color that I wanted within two days, I received it the next day. No hassles and was honored the car-one price that another dealer offered. More

Relaxed, easy going, no pressure, great salesman. Bobby is a straight shooting salesman that will work for you to get you a car that is perfect for you. I went to see him to get a new Hyundai Santa Bobby is a straight shooting salesman that will work for you to get you a car that is perfect for you. I went to see him to get a new Hyundai Santa Fe Sport and I am very happy with my purchase. I shopped around to many other car dealerships, saw many salesman and Bobby was truely the best. Me and my family worked so well with Bobby that two days later my wife came back and we bought a Hyundai Sonata from him. Sansone and more specifically Bobby Minieri have our business from this day forward. We will be back and will tell our friends and family. More

Hyundai Home Run !!! I cant say enough about the GREAT experience I had with the dealership team at Sansone Hyundai. All the stereotypical fears were dismissed immediately I cant say enough about the GREAT experience I had with the dealership team at Sansone Hyundai. All the stereotypical fears were dismissed immediately. The first impression of this team was that they were not "just at work", but that they really enjoyed what they were doing .. They were friendly, extremely knowledgable, helpful, insightful, and the big win ... No Pressure. The Manager Gary McNichol got me set up with his sales associate Jim Keirnan who engaged me in conversation that really helped him understand the needs of the vehicle I was looking for and what the right fit would be. The car I had in mind was on site, and I wound up driving it home that night. I test drove another vehile of a different make, and came back to the folks at Sansone Hyundai right afterwards...As far as value they actually improved on what I knew was an already great deal. Jim answered all my questions gave me some alternatives to think about, and was on target every step of the way. Gary runs a highly effective team that will not dissapoint anyone who is considering a purchase. This was my first new car purchasing experience, and I doubt I will go anywhere but here in the future. As I said this was nothing short of a Home Run in my book .. thank you Gary and Jim !!! More

Mike Marceca, Business, Financial & Insurance Manager Mike Marceca was very knowledgeable when explaining the financial options involved when purchasing our new car. He thoroughly went over all of the ex Mike Marceca was very knowledgeable when explaining the financial options involved when purchasing our new car. He thoroughly went over all of the extended warranties that were available to us. He was even kind enough to go over a couple of other details on the car. He was extremely friendly and made my husband and I feel very comfortable. We really enjoyed speaking with him. More

Don't Trust dealers I have been doing my homework reviewing hyundai dealers in NJ and have read several bad reviews. I can honestly say that Sansone Hyundai was the wors I have been doing my homework reviewing hyundai dealers in NJ and have read several bad reviews. I can honestly say that Sansone Hyundai was the worst of all. The salesman Steve was pushy, no sooner did my wife and I get out of the car he was right there with a grin on his face and pretended to be friendly. He took us for a test drive of the car we wanted to lease, Told him several times that we are looking at the moment, he didn't listen at all, Steve kept pushing the car on us and told him I did not want a vehicle with the options it had, the response was "why not" told him I don't want these options and told him what we wanted which salesman don't like. Then I started asking questions about leasing options and informed him that I am not putting any money down. He quickly shot us a number of $429 for the santa fe sport even before talking to the finance people. A word of advice print up a copy of your credit report before heading in to the dealer because they will try to tell your credit is lower and ask to see the report yourself, ( which they have to do since you gave them you SS# ) look at it carefully and then tell them funny I got a copy of my credit score this morning and here is what I got. They don't like when you start asking questions and then try to flip things around. I can tell you that Open Road Honda tried my patients. I received a email from them about the Pilot LX model for $285 a month. We went in and before we knew it they went from $285 to $350 then to $415 a month, Our current lease was almost over and we were still 15,000 miles under our limit, The saleslady was pushy and when I asked what time are open to she said 9pm and told here we be back, then she when to get her manager, We walked out and she ran out after and said my manger wants to talk to you. My wife and daughter stayed in the car, the first thing he said was have a seat, I told him I think better standing up. He asked me what the problem was and told him. He response was what can I do to make the deal happen, Told him make the remaining payments on my lease, and said I know that if I go over my miles you charge .20 a mile and since I have to pay the taxes, you can give me .25 a miles since I am under my miles and use this to pay the taxes and give me the vehicle for $285 a month. He responded quickly I'll make one payment and give you .10 a mile. Told him no deal and walked away. If they don't like the fact that you are knowledable yourself, well then that's there problem, let them find the next sucker out there, and know that you did the right thing. More