San Leandro Chrysler Dodge Jeep RAM SRT

The service rep was prompt and reviewed my services needed and was accurate on how long it would take to finish the job. needed and was accurate on how long it would take to finish the job. More

The service agent Ander is friendly and knowledgeable. The service department is very detailed. Usually when I arrive to service my SRT my wait time is about an hour and I can continue my day. The service department is very detailed. Usually when I arrive to service my SRT my wait time is about an hour and I can continue my day. More

The service is always pleasant I have no complaints always good service. I will continue to get my car serviced there. always good service. I will continue to get my car serviced there. More

Everybody I spoke with (~4 people) seemed really upset and extremely confused that they had to pay for my rental car even though I was there to correct a recall on my vehicle. I had to wait in my car for and extremely confused that they had to pay for my rental car even though I was there to correct a recall on my vehicle. I had to wait in my car for 45 minutes before anybody would even speak to me. And nobody called me when it was ready. when I went to pick it up and made me wait another 20 minutes just to bring my car around. They did give me the proof of correction that I needed l. And they did end up paying for my rental car. But I didn’t appreciate how the one service advisor was getting really upset at me and being rude. Also, didn’t apologize for being rude after he realized that he was wrong. A simple acknowledgment that he was wrong and didn’t intend to be so rude Would’ve gone a long way. customer service is everything And they did not have a good customer service. More

The best experience of my life. Marcelo Medina He was amazing 🤩 just go to Marcelo u will get prove 100% with a good deal ((((((bad credit or good Marcelo Make it happen 😂))))))) Marcelo Medina He was amazing 🤩 just go to Marcelo u will get prove 100% with a good deal ((((((bad credit or good Marcelo Make it happen 😂))))))) More

I had a great experience with the service department. Oil change among other things the Jeep needs it. The best part was I didn't need to make an appointment to get the service done. Thank you, Jeff. Oil change among other things the Jeep needs it. The best part was I didn't need to make an appointment to get the service done. Thank you, Jeff. More

made an apointment and waited 2 weeks - when i showed up they said they decided to take 2 days off and wouldnt be able to do my work. they would only be able to do the recall work (which is NOT why i made they said they decided to take 2 days off and wouldnt be able to do my work. they would only be able to do the recall work (which is NOT why i made the appointment. then they called me at 11 am and said it was done - again i asked if they had time to check my sway bar (light blinking) and they said no - even though half the day remained. I went to pick it up and they handed me the paperwork and went and got my jeep, handed me the keys and said there you go - your jeep is over there. Iooked at the paperwork and it appears they didnt have the parts to finish one of the recalls - i asked if i was reading it correctly and they said yes. I asked "were you not going to go over this with me? and the service manager said - oh yea, i was just about to do that - BS! they already handed me the keys and pointed me to my jeep. needless to say i will never go there again. btw - i spent over 80,000 on my wifes jeep from this dealer in 2020. I will buy my next vehicle somewhere else More

I scheduled an online appointment for an oil change and tire rotation. When I arrived at the service dept, I was told that “oil changes” are on a “first come-first served” basis. He stated I could either w tire rotation. When I arrived at the service dept, I was told that “oil changes” are on a “first come-first served” basis. He stated I could either wait the 4 hours or come back another day in the morning. I asked him what was the point of scheduling an appointment, and didn't say anything. I then asked about the tire rotation and was told that was also the case. There should be something on-line that tells you that you are wasting your time scheduling oil changes online. Terrible service!! More

Run away from this dealership like a plague!Worst Run away from this dealership like a plague! Worst experience ever from this stealership! Workers treat the customers like xxx! Managements are the s Run away from this dealership like a plague! Worst experience ever from this stealership! Workers treat the customers like xxx! Managements are the same! No respect, don't care at all attitude! The minute you signed that purchase contract you are on your own. FCA products sell not because of their reliability but huge incentives. I Purchased a brand new Jeep Cherokee from them and experience nothing but problems. I spent almost every other week for 6 months back and forth (70 miles one trip from my home) to fix the problems with no resolution whatsoever. I cut $5,000 (9 months depreciation) loss and purchased a used Lexus RX 350. Took my Lexus to two different Lexus dealers. Man what a day and night with FCA dealerships. I experience Amazing with Lexus! No more FCA products or now Stellantis for me. You should too for your own benefits. P.S. I still smile until today every time I see my Lexus. More

Just went thru the misleading bait and switch from this dealership. Pure disappointment the fact they want to take advantage of people in these times. The one I messaged they said was sold which isn't acco dealership. Pure disappointment the fact they want to take advantage of people in these times. The one I messaged they said was sold which isn't according to the vin hasn't been rdr. Then I found a cheaper one in stock that they marked up $10000. This dealership is very unprofessional and disappointing to work with. More