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Salerno Duane Ford
Summit, NJ
941 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group!
As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest!
This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients!
We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately!
From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 941 reviews
August 20, 2024
I had taken my car to another Ford dealer an they could not isolate the problem. Salerno Duane was able to do so. I wish they were more communicative. I was the one that had to call to find out the stat not isolate the problem. Salerno Duane was able to do so. I wish they were more communicative. I was the one that had to call to find out the status. More
by JLH
Verified CustomerEmployees Worked With
August 19, 2024
I brought my husband's truck in for his routine service. While the truck was there, Salerno Duane took care of a windshield wiper recall. Happy hubby, happy wife, happy life. Everyone is always incredibly While the truck was there, Salerno Duane took care of a windshield wiper recall. Happy hubby, happy wife, happy life. Everyone is always incredibly helpful, respectful, and always willing to make me feel like a priority. I won't go anywhere else for service on any of our Fords. More
by fishstriper
August 19, 2024
It was a very pleasant experience. Everyone helped resolving my car problem. I would recommend this service center to other ford owners Everyone helped resolving my car problem. I would recommend this service center to other ford owners More
by omgbabyboy1
August 19, 2024
)n FRIDAY AUG. 16, 2024 I could not start my car due to an ignition key problem. Not only was Heather Nicastro courteous & polite but she efficiently proceeded to g 16, 2024 I could not start my car due to an ignition key problem. Not only was Heather Nicastro courteous & polite but she efficiently proceeded to get me the help I needed. She is a credit to your Dealership More
by lhorner22140
Employees Worked With
August 14, 2024
Amazing service. This was my first time choosing Salerno after several poor experiences at other dealerships. I have no complaints and will be using Salerno in the fu This was my first time choosing Salerno after several poor experiences at other dealerships. I have no complaints and will be using Salerno in the future! More
by cschwalje82
Employees Worked With
August 14, 2024
Very poor communication and unfriendly staff. Purposely ignore phone calls when you’re inquiring about vehicle. Purposely ignore phone calls when you’re inquiring about vehicle. More
by NFOLK7
July 05, 2024
SD Ford service does not answer their phones. If a call goes to voice mail, the call is not returned. My service involved two recalls, so there was NO charge. Look a few questions down. Y If a call goes to voice mail, the call is not returned. My service involved two recalls, so there was NO charge. Look a few questions down. You don't provide a 'not applicable' choice. Just an example of their not putting themselves in your customer's shoes. More
by KATZHAUS
Employees Worked With
June 07, 2024
Great service, work was done very fast. They explained things clearly. Would go there again They explained things clearly. Would go there again More
by KCHAILLET
Employees Worked With
June 04, 2024
Frank and Tomas were very nice to work with. The process was quick and easy The process was quick and easy More
by joesoko106
June 04, 2024
Carrie is wonderful. Pleasant to deal with, flexible, works all the angles to get you in and out as fast as possible. Managing expectations about delays, arranging rides. Pleasant to deal with, flexible, works all the angles to get you in and out as fast as possible. Managing expectations about delays, arranging rides. She is a fantastic front face for the organization. More
by ROBERTSON_SUSIE
