Samantha Hanlein

Excellent communication and service experience from the appointment call to the assessment, to the completion of the work. appointment call to the assessment, to the completion of the work. More

by Neal C Verified Customer Verified Customer

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I cannot express how welcoming the staff at Salerno Duane Ford are. I have taken my Maverick in for all service needs. The work is done well, but the people are just amazing. You are welcomed with a smile, t Ford are. I have taken my Maverick in for all service needs. The work is done well, but the people are just amazing. You are welcomed with a smile, they review and set expectations for the work to be done and provide an estimated timeline for completion. I have never waited more than a few hours. When they call when the car is ready your keys and the summary are ready to go. There is nothing complicated about the process and I could not be more grateful. They have reset my expectations for servicing my car. More

by MaverickLuke Verified Customer Verified Customer

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Carrie Howard is the absolute best Service Representative I have ever dealt with in my life. She makes the impossible, possible! Her Father’s knowledge of Customer care, Support and Dedication has been ingra I have ever dealt with in my life. She makes the impossible, possible! Her Father’s knowledge of Customer care, Support and Dedication has been ingrained into his daughter, which makes this Dealer’s Service Department among the BEST there is! Well Done Salerno! Outstanding performance and excellent Service! More

by N2FVV Verified Customer Verified Customer

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The Staff are always pleasant and very helpful and accommodating. The AI call screening could use some work, way too complicated to get a human in the phone. accommodating. The AI call screening could use some work, way too complicated to get a human in the phone. More

by wendy.ivan Verified Customer Verified Customer

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Always great service when I take my vehicle to the dealership Samantha’s always been friendly, kind and courteous. Salerno Ford service department has definitely been the best dealer experience I’ve h dealership Samantha’s always been friendly, kind and courteous. Salerno Ford service department has definitely been the best dealer experience I’ve had when bringing a car in to be worked on. More

by michaelrubenstein Verified Customer Verified Customer

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Service Technician was so friendly and amazing. They did an onsite oil change and tire rotation which was such a game changer. Saved me time driving to dealership and trying to get a ride back. The They did an onsite oil change and tire rotation which was such a game changer. Saved me time driving to dealership and trying to get a ride back. The ford utility van was really cool too ! More

by FORD10 Verified Customer Verified Customer

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Timely, courteous, most issues assesses and resolved. Liked the pick up / drop off service. Thanks. Liked the pick up / drop off service. Thanks. More

by dmrobertson Verified Customer Verified Customer

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Samantha was a pleasure to work with, she ordered the parts and reached out when they were in and set up appointments right away. I needed 3 cars to be repaired with recalls and she was able to get 2 in parts and reached out when they were in and set up appointments right away. I needed 3 cars to be repaired with recalls and she was able to get 2 in on same day. More

by TBEADY Verified Customer Verified Customer

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Everything was great, kept me informed of all steps. Very pleasant experience. I would come back again for sure Very pleasant experience. I would come back again for sure More

by frank.sabatino Verified Customer Verified Customer

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They were very friendly and respectful and when they say your car will be ready it is ready and they are very thorough. your car will be ready it is ready and they are very thorough. More

by braydenandchase383 Verified Customer Verified Customer

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