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Salerno Duane Ford

Summit, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,061 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group! As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest! This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients! We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately! From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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245 Broad St

Summit, NJ

07901

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Showing 1,061 reviews

August 29, 2026

Heather is an excellent communicator. Service pick up timely. Appt easy to make & competitive service rates. More

by warrendr3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2026 -

Salerno Duane Ford responded

We love hearing how smooth your visit went! Heather takes great pride in making sure our customers are well taken care of, so she'll be thrilled to see your kind words. Thanks for trusting us with your vehicle!

August 27, 2026

Very helpful to have the service done in the driveway. Technician was very nice and knowledgeable. More

by JESSJETT73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Salerno Duane Ford responded

So glad our mobile service could make life a little easier for you! Having top-notch maintenance done right in your driveway is what it's all about. Thanks for the shoutout to our technician, and we look forward to serving you again!

August 26, 2026

I continue to be impressed by the service at Salerno Duane Ford. I got my Bronco at another Ford dealer but was not happy with the service. I switched to Salerno and they are top notch — communicative , More

by EQUALBEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2026 -

Salerno Duane Ford responded

Swapping service centers can be a leap of faith, so we're thrilled our team proved to be the right move for you and your Bronco! Clear updates and practical solutions are what we're all about. Thanks for taking the time to share!

August 23, 2026

This dealership’s maintenance department and it’s employees have consistently delivered excellent service. I will be buying a new car this year and I find that the dealership is far more important th More

by DIMERTOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Salerno Duane Ford responded

Thank you for such an incredible compliment! We firmly believe that great service builds great relationships, so it’s awesome to hear that our service department has earned your confidence. We can't wait to help you pick out your new car later this year!

August 21, 2026

Pick up and drop off was seamless. This is a very convenient option for having your vehicle serviced. More

by VKALRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Salerno Duane Ford responded

Convenient, hassle-free service is exactly what we aim for! Thanks for giving our pick-up and drop-off service a try—we really appreciate your business and look forward to taking care of your vehicle on your next visit!

August 20, 2026

There was clear and consistent communication, verification of services covered plus additional recommended services and costs. I will definitely return if my vehicle requires further service! More

by maurapietrowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Salerno Duane Ford responded

We really appreciate you sharing this 5-star feedback! Keeping you informed and being totally upfront about costs is super important to us. So glad we nailed it for you, and we’ll be right here whenever your car needs anything else!

August 19, 2026

Fantastic service experience as well as fantastic communication. They turned my car around quicker than expected and it was done right the first time :)) More

by patrick675lt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Salerno Duane Ford responded

Thank you for taking the time to leave such a wonderful 5-star review! We are thrilled to hear that your vehicle was serviced quickly, done right the first time, and backed by great communication throughout. Providing fast, reliable care is always our goal. We truly appreciate your business and look forward to taking care of you again next time!

August 19, 2026

They got things done quickly for us and made the process easy. We appreciated it More

by drglatt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Salerno Duane Ford responded

Thank you so much for the great feedback! We are thrilled to hear that we were able to make the entire process quick and easy for you. Providing fast, hassle-free service is always our goal. We truly appreciate your business and look forward to taking care of you again in the future!

August 13, 2026

I love this dealership I highly recommend anyone to come purchase a vehicle here the people are very helpful and very professional they get 5 stars they are exceptional . More

by SHERMIRAN77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geovanni Salvador
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2026 -

Salerno Duane Ford responded

Thank you so much for the 5-star review! We are thrilled to hear how much you love the dealership and appreciate your high recommendation. Knowing our team provided helpful, professional, and exceptional service means everything to us. Enjoy your vehicle, and we look forward to seeing you again in the future!

August 12, 2026

Excellent communication and service experience from the appointment call to the assessment, to the completion of the work. More

by Neal C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Salerno Duane Ford responded

Thank you so much for the fantastic feedback! We are thrilled to hear that you had a seamless experience from your very first call all the way through your vehicle's service and completion. Clear communication and reliable service are top priorities for us, and we look forward to taking great care of you again next time!

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