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Salerno Duane Ford

Summit, NJ

Overview
Employees
Reviews
Vehicles
4.7
941 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group! As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest! This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients! We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately! From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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245 Broad St

Summit, NJ

07901

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Showing 941 reviews

October 07, 2024

The Sales Rep was very helpful very Professional, Great Personality there get things done Easily. More

by mitzie47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tomas Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
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Oct 14, 2024 -

Salerno Duane Ford responded

Thank you for your positive feedback and 5-star review! We are pleased that our team was able to provide you with professional and attentive customer service throughout the purchasing process. Your satisfaction is our top priority and we are here to help you at any time. Enjoy your new vehicle!

October 04, 2024

The service team is very helpful in describing what work is being done and at what cost. More

by jenandgene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Salerno Duane Ford responded

We really appreciate you taking the time to leave us your feedback and 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

October 01, 2024

Good communication, prompt scheduling availability and thorough service appointment. Would definitely recommend Solerno Duane for any service needs. More

by DTHOMAS34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Salerno Duane Ford responded

Thank you for taking the time to share your feedback and for leaving a 5-star review! Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

September 30, 2024

Hands down best service department we've ever worked with for any car we've ever owned. More

by elaczynski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5-star review! We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

September 27, 2024

Heather is the best and follows through on all. She is tops and huge asset! More

by scottsdale0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Salerno Duane Ford responded

Thank you for your feedback and for the 5-star review! We’re delighted to hear you enjoyed Heather's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!

Oct 02, 2024 -

scottsdale0 responded

Thank you for your reviewing my positive comments!

September 27, 2024

My car was ready when promised. The work was completed in a professional manner. Everything was perfect. More

by JfelonyNJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Salerno Duane Ford responded

Thank you for sharing your feedback and for the 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

September 25, 2024

I had a very good experience. Frank was very helpful and navigated me through the process in an efficient manner. The finance process was smooth. I did purchase the extended warra More

by Patrick.stetz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tomas Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5-star review. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We appreciate your business and we hope to see you again soon!

September 21, 2024

Service center is always helpful, very efficient and prompt with communication. The hours of operation are convenient and the options they offer are terrific. More

by geckert20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Salerno Duane Ford responded

Thank you for sharing your feedback and for the 5-star review. We appreciate your business and look forward to working with you again in the future.

September 10, 2024

Fast service they will also give updates regarding my suv service needed and flexibility providing a loaner car I recommend to anyone. More

by quezada2204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Salerno Duane Ford responded

Thank you for your recommendation and taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

September 02, 2024

Great service kind staff! great location Nice office and warm customer service Thank you ! I will be back for sure More

by MCCBDES2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Salerno Duane Ford responded

We really appreciate you taking the time to leave us a 5-star review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

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