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Salerno Duane Ford

Summit, NJ

Overview
Employees
Reviews
Vehicles
4.7
939 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group! As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest! This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients! We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately! From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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245 Broad St

Summit, NJ

07901

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Showing 939 reviews

November 18, 2024

Setting up the appointment is quick. The staff is friendly including the service techs. Always a pleasant experience. More

by SANDPIPER925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 15, 2024

Carrie at Salerno Duane was the most helpful service person! She provided pricing, arranged service appointment, coordinated transport and submitted rebate paperwork for me. Such a friendly and helpful More

by pattyorlando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 13, 2024

Please with the whole experience. Helped me greatly. A nice bunch of people. Went to other dealerships in the past I won’t be doing that . This would be my car shopping place. More

by SUSAN0205SOD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tomas Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geovanni Salvador
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 10, 2024

Easy transaction, stress free, Chris worked with me and helped me get everything i needed to walk out with my car. More

by dbnice2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
chris
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November 04, 2024

Easy, understanding staff to work with. Carrie keeps in constant contact and is honest about repair outlooks and timetables. She recommends additional service and concerns without it being More

by dsarge390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 04, 2024

Friendly and easy process for both check in and check out and done on time More

by laura_t_w
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 29, 2024

Nice and smooth visit, was prompt and efficient. Great job by all Thank you, Wanda, Geo & Tomas!! More

by rzuccheri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wanda Vargas Bosque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tomas Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geovanni Salvador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wanda Vargas Bosque
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Oct 29, 2024 -

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5-star review! We’re delighted to hear you enjoyed our sales team. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to seeing you again soon! Wanda Vargas Bosque General Sales Manager Salerno Duane Ford 908-277-6780

October 24, 2024

Appreciate the attention to the clients needs and courteous service and home delivery of vehicle More

by luludiso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Salerno Duane Ford responded

Thank you for sharing your feedback and for the 5-star review. We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and we are here for you at any time.

October 07, 2024

The Sales Rep was very helpful very Professional, Great Personality there get things done Easily. More

by mitzie47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tomas Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
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Oct 14, 2024 -

Salerno Duane Ford responded

Thank you for your positive feedback and 5-star review! We are pleased that our team was able to provide you with professional and attentive customer service throughout the purchasing process. Your satisfaction is our top priority and we are here to help you at any time. Enjoy your new vehicle!

October 04, 2024

The service team is very helpful in describing what work is being done and at what cost. More

by jenandgene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Salerno Duane Ford responded

We really appreciate you taking the time to leave us your feedback and 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

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