Safford Chrysler Jeep Dodge Ram Fiat of Winchester

2015 Dodge Ram 1500 buy. Adam was really easy to work with, straight forward and worked with me to get me in the truck I wanted. Sales manager and other staff made my purchase Adam was really easy to work with, straight forward and worked with me to get me in the truck I wanted. Sales manager and other staff made my purchase quick and easy. Brad Strosnider was excellent. More

Adam Carter was exceptional! We went in to just look at a particular Jeep, not intending to actually purchase that day. However, we saw a Jeep Latitude that we fell in love with. We went in to just look at a particular Jeep, not intending to actually purchase that day. However, we saw a Jeep Latitude that we fell in love with. Adam Carter met us in the lot. Adam allowed us our time to thoroughly check out the vehicle in our own way without distracting us from our observations and checks, but keeping himself available and ready if we had questions. We decided to go with the Jeep and drive it home. That's when Adam set to work and began to work his magic. Now we all know that 5 hours in a dealership trying to negotiate, approvals, etc is a harrowing process now-a-days, but Adam helped us keep our patience and sanity by providing multiple things to do: tours, meeting our future service professionals, and constantly checking on the progress of things. He offered a wide variety of very interesting conversational topics that kept us busy and help the time pass fast. It was a blessing! He stayed on top of each step and kept us informed through the entire process and always keeping a check on how we were doing and if we needed anything. Adam also noticed a problem with the engine light being on, but by the time we were ready to leave, Adam had already had the problem checked out and located ( a bad minor sensor), ordered the part, and told us exactly when it would be in and when we could schedule an appointment to have it replaced. We were impressed with his thoroughness in dealing with problems. A couple of days later, he personally called us to see how our vehicle was doing and if there were any problems or questions about the Jeep that he could help us with. That was greatly appreciated. The gentleman in the finance dept, Danny Vincent, was wonderful. He worked as quickly as he could to finalize the deal, and help us to get the payments we were seeking. After so many hours without lunch and getting a headache, he gave me chocolate to get me through till we got some supper! Danny and Adam seemed to really care, not only about the deal and getting us in our Jeep, but about us as people. We love our Jeep Latitude. And we have found a dealer that we will return to year after year. We highly recommend this dealer. More

Jeep seevice By far the best service of any jeep dealers around. I was kept informed and they had my car finished on time. Very impressed with the customer servi By far the best service of any jeep dealers around. I was kept informed and they had my car finished on time. Very impressed with the customer service. I highly recommend! More

Great Experience Well I thought about buying a new truck and was just looking and found one I was interested in. So I did the online chat then was contacted by a sales Well I thought about buying a new truck and was just looking and found one I was interested in. So I did the online chat then was contacted by a sales person from Safford. I dealt with Todd Hicks and it was a great experience. He was really quick to answer any questions/concerns I had by text which is more convenient than phone. I have nothing but good to say about everyone I met while going through the buying process. Catie dealt with the additional things that I needed-ECP, rain guards, and floor mats. Danny was the finance person dealt with and made things smooth and clear with explaining every detail to my understanding. I'd have to say it was the best buying experience I've had. Thanks Safford, and thank you Todd Hicks! More

Poor quality of service The Jeep we purchased from Safford has been in for extended warranty repairs 2 times in the last 6 months. First, the front differential needed to be The Jeep we purchased from Safford has been in for extended warranty repairs 2 times in the last 6 months. First, the front differential needed to be rebuilt. When I made the appointment, I was told it would take one day. Upon check-in I was told no way, it would take 2-3 days and was offered a rental for $30/day. I questioned why I should pay for a rental when it was warranty work, Safford relented and provided the car free. Good thing because it took 5 days for the repair. The Jeep then started leaving me stranded; just randomly wouldn't start. Stafford was unable to find the problem and stated that if they couldn't get an error code, Chrysler would not allow them to troubleshoot any further. From May 2nd until the second week in August I battled with Safford and Chrysler trying to get the car fixed. Finally the car refused to start at all, was towed in and the technician found the wiring harness completely melted. My husband was quoted a price for the repairs by the Service Manager, yet when he got the bill it was higher. Nicole argued with him that the SM was wrong and this was the price. My husband insisted that he had been given a firm quote and again Safford relented and charged the price quoted. Today, August 24th, I received notification that the recalled ignition parts are finally available for the Jeep. The letter said to contact your Jeep dealer for the repair. Safford told my husband on the phone they did not have the parts in stock, could not make an appointment and further they were unable order the parts from Chrysler - all statements in direct conflict with the letter from Chrysler. Every other dealership we contacted had the part and offered an appointment within 3 days. Safford is getting written up for this as the recall letter said to file a complaint with NHTSA if the dealer is "..unable to remedy this defect without charge and within a reasonable time..". Stay away from this dealership & service department. You have to ask for everything, stand your ground when they change their quotes and, because you refused to be pushed around, they will refuse to do a mandated safety recall repair on your vehicle. In this information age, you can't even find the name of the person or persons who own Safford so that you can express your displeasure about their employees. I'm sure their prices are in line with other dealerships but they get one star from me in the ratings below because of the refusal to honor a quote without an argument. More

Better than expected My wife and I came in to look at a Ram 1500 that we saw online. That truck was no longer available, but Bruce went above and beyond the call of duty t My wife and I came in to look at a Ram 1500 that we saw online. That truck was no longer available, but Bruce went above and beyond the call of duty to get us into an even better truck than we thought we would be able to afford. More

Safford & Todd Hicks have exceeded my car buying experience! I've bought several new trucks the past 3 years all Fords until now I just bought a 2015 Ram 1500 crew Sport 4x4 from Safford in Winchester. Todd Hic I've bought several new trucks the past 3 years all Fords until now I just bought a 2015 Ram 1500 crew Sport 4x4 from Safford in Winchester. Todd Hicks went above and beyond when other sales representatives from other dealerships failed. Todd promptly returned calls and emails, he searched and searched until we found the truck with all the specs that I wanted and timely had it transferred to the Winchester Safford location. Also would like to review the showroom and dealership at Safford in Winchester looks great! I also worked with the sales manager Jim and he was also great to work with! So far I'm very happy with new Ram truck. More

Quick, helpful & great customer service I came to the dealership knowing what car I wanted. Unfortunately it had been sold two days prior. Bruce worked with me & saw there was another car si I came to the dealership knowing what car I wanted. Unfortunately it had been sold two days prior. Bruce worked with me & saw there was another car similar to the one I really wanted. Long story short, it all worked out. I love my 2013 Hyundai Elantra! Bruce was very patient & got me what I wanted. Danny was also a huge help in the finance department. Also, thank you Ron for everything you did to get me in the car that was right for me. I recommend this dealership to everyone in Winchester & the surrounding areas. Great prices, wonderful customer service & no matter what the case they will make sure to get you into what YOU want! More

The way car buying should be! We had a great experience in buying a car at Safford! Rick O. is fantastic- very upfront, no beating around the bush. We spent minimal time and were a We had a great experience in buying a car at Safford! Rick O. is fantastic- very upfront, no beating around the bush. We spent minimal time and were able to get the vehicle that we wanted. Danny was also great- he was able to beat our bank's rate for the loan. We will definitely send anyone looking for a car to you guys. More

The best customer serivice i have ever received. I have had an issue with my Dodge Journey for over a year and not one mechanic or dealer could or was willing to put in the time to figure it. It was I have had an issue with my Dodge Journey for over a year and not one mechanic or dealer could or was willing to put in the time to figure it. It was an issue that made my car pretty much undriveable. I came into Safford with all hope lost and met Mark. He immediately jumped in to help. He dropped what he was doing and took my car for a test drive to see what the problem was. He promised me he would fix it. AND HE DID! I had a long trip to go on and needed to take my car but couldn't if this didn't get fixed. He assured me he would have it done before I left. HE FIXED IT!! You can not imagine the amount of money I had spent on trying to get this diagnosed to no avail. With in a few days he took care of this issues that others couldn't do in over a year. I can't thank him enough for his attention to detail and determination to figuring this out for me. He saved me from having to get a new car. I have never received such amazing customer service anywhere. He has created a customer for life. More