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Safford Chrysler Jeep Dodge Ram Fiat of Winchester
Winchester, VA
669 Reviews
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669 Reviews of Safford Chrysler Jeep Dodge Ram Fiat of Winchester
October 30, 2025
I had one of the worst service experiences at Safford Chrysler Dodge Jeep Ram & Fiat of Winchester. I went in for a simple oil change about two months ago, and about a month later, my check engine light Chrysler Dodge Jeep Ram & Fiat of Winchester. I went in for a simple oil change about two months ago, and about a month later, my check engine light started turning on and off. When I called, they told me to come in after two weeks, but the light went off in the meantime. Recently, the check engine light came back on, and when I checked, the oil level was very low. I called them again, and initially, they told me to wait a week. After I explained that I couldn’t drive the car without oil, especially since they were the last ones to service it -they finally agreed to have me bring it in. They said there were no leaks, topped off the oil, and sent me on my way. However, on my drive home, I noticed a strong burning smell. When I checked, oil was splattered all over the engine. I immediately took the car back. They kept it for 24 hours, and I had to call them five times just to get an update. Eventually, they told me the timing cover was cracked and tried to quote me $4,000 for repairs! I decided to get a second opinion from another certified mechanic who fixed the real issue for $1,350. The problem was simply a gasket leak caused by overfilling the oil, which this dealership did. The timing cover was perfectly fine. I’ve driven over 500 miles since the repair with no issues at all. So not only did they overfill my oil and cause a major mess, but they also tried to charge me thousands for their own mistake. Absolutely unacceptable and very shady business practices. On top of that, I decided to cancel my service contract because of this experience. I gave them my information and was told someone would call me but no one did. I had to call multiple times and was told each time that the request was “in queue.” As soon as they realized I wasn’t coming back, it felt like they stopped caring altogether. This dealership completely lacks communication, accountability, and professionalism. Please avoid this place if you value your car, your time, or your money. More
by hrshah
Employees Worked With
Management
October 03, 2025
Mary Costolo was helpful when I had to take my jeep up to dealership. She went over the process with my warranty on tie rods on my jeep compass. I saved about 1700 dollars in repairs bon warranty with Mary's dealership. She went over the process with my warranty on tie rods on my jeep compass. I saved about 1700 dollars in repairs bon warranty with Mary's help and the service team. I highly recommend Mary in the service department. Excellent staff and Mary is a great person to deal with. More
by memph3
Employees Worked With
Mary Costolo
August 03, 2025
The service department was so great about getting my vehicle in. . All the ladies in the service department was super nice. So fast about getting the work done on my truck. vehicle in. . All the ladies in the service department was super nice. So fast about getting the work done on my truck. More
by Lpsefco
Employees Worked With
Mary, Anastasia
July 28, 2025
Service was very good. They listened to concerns i had with my truck and took the time to address them, by having the service manager ride along with me to listen to speci They listened to concerns i had with my truck and took the time to address them, by having the service manager ride along with me to listen to specific noises i would hear. Went on to clearly explain what was concerning and what was normal. Patient and thorough. More
by Hamilton
Employees Worked With
Britnie
June 24, 2025
Great service facility. Awesome customer service, would highly recommend. If I lived in the area they would be my go to for service. Awesome customer service, would highly recommend. If I lived in the area they would be my go to for service. More
by jobothor
Employees Worked With
Mary, and all the other service counter staff
