Safford Chrysler Jeep Dodge Ram Fiat of Winchester

Lying, Swindling and Questionable Acts in Service On Fri, 7/8, I provided full details of all problems related to my need for repairs when I spoke to service manager, Charles, on the phone. Shortly af On Fri, 7/8, I provided full details of all problems related to my need for repairs when I spoke to service manager, Charles, on the phone. Shortly afterwards, Lisa (non-mechanic working at desk) called to interrogate me about my car repair problems. I told her I gave Charles all of the details. She demanded that I give her all of the details and I asked if she had spoken to Charles. She was clearly upset and abruptly ended the call. On Fri, 7/8, I dropped off car and met Charles, who said it might be looked at on Sat, 7/9 or Mon, 7/11. Nicole processed my paperwork on Fri, 7/8 and said she would contact me with a price on a separate Parts item I wanted to purchase. On Mon, 7/11, I called Nicole and she said my car had not been looked at. She said it might be looked at on Tue, 7/12. On Tue, 7/12, Lisa called claiming my car "might" be looked at on Wed, 7/13. I reminded her that my car had been there since Fri, 7/8 and she claimed they were swamped. I asked for Charles, but Matthew, a different service manager, came to the phone. He apologized after realizing my car had been there since Fri, 7/8 and said it would be looked at that day, Tue, 7/12. On Fri, 7/8, Parts gave a quote for parts and Lisa said my total for parts & labor would be $884.52. On Tues, 7/12, Lisa called and said I needed to pay $1,087.99 upfront before they begin work. I reminded her she quoted me $884.52 on Fri, 7/8. She paused for a minutes and then said it would be $884.52. On Wed, 7/13, I asked about the separate parts item I asked Nicole about on Fri, 7/8. Lisa put me on hold and returned with a price of $48.90. I told her Parts had quoted something in the $20+ range a few months prior, but I could not find it. I told her there was no way the item would double in price in a few months. She claimed that was the price. I phoned four different Chrysler dealerships who quoted me $17.95, $21.90, $24.30, and $27.41 for the same part. I asked on Parts guy why a dealership would charge $48.90 for that part. He laughed and said the dealership who quoted me double the price was trying to make a large profit. On Wed, 7/13, I phoned the GM (John) to complain about my lack of trust with his dealership and shady service. I told him Service kept trying to swindle me by claiming prices were higher than originally quoted. John did admit that dealerships have the discretion to change their prices if they want to help customers. (Obviously, the opposite was happening to me. It appears that Lisa was trying to swindle more money from me. I'm guessing it was due to her having a negative attitude about the initial conversation.) John was helpful and came across as an empathetic and concerned dealership manager. He stated he valued integrity and repeat customers more than trying to swindle money out of a customer. John said he would speak with Service to determine what was happening and call me back. He called back as promised and agreed that my repairs were so extensive that it probably was not worth me investing in. We agreed I would not proceed with the repairs. I asked for his assistance in finding an affordable replacement car. John said he would have a salesman call with affordable purchase options. I would give John P. a positive review, but those unscrupulous reps he has working in Service are clearly making his dealership look bad! I would even give Charles and Matthew a positive review. My problems were directly related to dealing with Lisa and Nicole. As long as those two are working in Service, I will not return and I will advise anyone to AVOID SERVICE at Safford of Winchester! On Wed, 7/13, after my conversation with John, Nicole calls me rattling off all of these problems my car has and how I needed to get started on the repairs. I stopped her and said I had already discussed my repair issues with two different service managers and I had already told Matthew, John and Lisa that I was not proceeding with repairs. Again, Nicole and Lisa are Service desk reps - not mechanics!! I told Nicole someone was supposed to call and tell me how much I owed for the time my car had been there. Nicole told he I owed $175 for 1.5 hours diagnostic services. I told Nicole that on Fri, 7/8, she told me my diagnostic charge was $110. She paused a moment and then said, "your total will be $110." BEWARE!!! I must wonder if Lisa and Nicole work on some sort of commission. These two are lying and swindling Service desk reps who have probably swindled money out of unsuspecting customers. If you speak to either of them, WRITE DOWN every amount they tell you. I can bet money that the price will be higher when it is time to pay! More

Good! Our salesman was great, we were his first customers .He was polite and very helpful. we have only good words to say about Eric Reid ! Our salesman was great, we were his first customers .He was polite and very helpful. we have only good words to say about Eric Reid ! More

Very satisfied Happy to the fullest extent. I was looking at a wrangler but I saw a Trail hawk on showroom floor that I really liked better. Was more expensive but I Happy to the fullest extent. I was looking at a wrangler but I saw a Trail hawk on showroom floor that I really liked better. Was more expensive but I got a great deal and my payment was very close to what I was currently paying. More

Todd is the man!! Todd Hicks is the only reason I will ever buy a car from this dealer!! One of the best salesman I have ever worked with! Todd Hicks is the only reason I will ever buy a car from this dealer!! One of the best salesman I have ever worked with! More

Perfect Vehicle, Great staff Went looking for a NEW specific Jeep vehicle with certain options... Bruce did such a great job, he found the vehicle I was looking for, but then took Went looking for a NEW specific Jeep vehicle with certain options... Bruce did such a great job, he found the vehicle I was looking for, but then took the extra step and found the vehicle I REALLY wanted!!! I ended up buying used vs new, and they were not afraid to tell me of the better deal. It was honest and I appreciate it. Got no worries on the service end, Jason took care of me with the one and only concern I had, and Ron made it happen. Helps to have people who listen to you, go to bat for you, and deliver. Go see Bruce if you want a no hassle deal. See Jason if you need service, and see Ron if you have any questions... that's my recommendation. More

Terrible service department In the 13 months I've owned my Jeep, it's been back for repairs 10 times. Every single repair takes a minimum of two visits, because they never have p In the 13 months I've owned my Jeep, it's been back for repairs 10 times. Every single repair takes a minimum of two visits, because they never have parts in stock. Even when I had all the fluid leak out of a shock, and told them this over the phone, they did not have a replacement when I came in for my appointment. Every time I take my Jeep in, it takes way longer than they tell me it will, and I always get it back dirtier than when I dropped it off. The last straw was when I had it in for the soft top leaking. When they got around to replacing parts (on the second visit, of course), they did not clamp the soft top back down when they gave it back to me. I had to pull off along the highway when I heard all the wind noise and vibrations. I tried twice to call the service manager to complain, but he does not return calls. I won't go back. More

I should have started here! I had been looking for a used truck for several months. Having made numerous visits to dealerships in PA, MD, WV and VA, I finally found the truck I w I had been looking for a used truck for several months. Having made numerous visits to dealerships in PA, MD, WV and VA, I finally found the truck I was looking for at a great list price. Having shopped this particular truck at the other dealerships, by far, Safford had the best price and the vehicle condition was well above similar ones found at the other dealerships. I was prepared to buy the truck "as is", due to the age of the vehicle, knowing that it may need some work to pass inspection. As it turns out, Safford replaced the brakes and rotors on all four wheels and later replaced the hardware to the calipers, as one was hanging up, all at ZERO cost to me! Nothing further was needed to pass inspection. The truck was purchased to be used as a work vehicle and I am more than pleased so far. Ron Nicholson was a great no pressure salesman who was able to provide the history on the vehicle ( 1 owner local trade ). I was also able to squeeze a little more juice out of the list price!! I would definitely recommend this dealership, from service to sales to title work, very smooth experience! More

Awesome experience The entire staff was extremely friendly, knowledgeable, and patient; most of all Bruce, who put up with my antics and ridiculous schedule for days. My The entire staff was extremely friendly, knowledgeable, and patient; most of all Bruce, who put up with my antics and ridiculous schedule for days. My wife and I have already recommended Safford to several friends on the hunt for their next vehicle. More

Easy Purchase, great experience First time buying at Safford of Winchester. Our Salesman, Adam Carter was very professional and it was a pleasure doing business with him. He knew First time buying at Safford of Winchester. Our Salesman, Adam Carter was very professional and it was a pleasure doing business with him. He knew his products and answered all our questions. Would recommend him to our friends. More

Great experience The dealership was great. Todd was attentive and met all of my requirements (which were very specific)! Highly recommend the dealership as well as Tod The dealership was great. Todd was attentive and met all of my requirements (which were very specific)! Highly recommend the dealership as well as Todd! More