Safford Chrysler Jeep Dodge Ram Fiat of Winchester

Went in expecting to deal with a "salesperson". Michael Brown was with a customer and all other sales people were helping other people (was pretty busy on this day). When Michael was finished with h Michael Brown was with a customer and all other sales people were helping other people (was pretty busy on this day). When Michael was finished with his customer he welcomed me and didn't try and sell me anything. He asked what I was interested in (I had found a car online but when I drove it I was less then impressed) and then started a conversation about what my needs are. He made sure to take everything I told him into account when he recommended some cars. I didn't feel rushed or pressured. We spent a few hours together going over different cars and prices. I definitely felt taken care of and was very confident with the car we picked out. I was then seen by Nick Kelchner, "the finance guy". Nick was ready to go with all my paperwork and just needed to get some details from my bank. My bank told me that they could not finance the car I choose. I just spent hours with Michael and had already told my wife we were getting a really good car (she was in a car accident with our other one). I told Nick my situation and that I was sorry for wasting their time (I was pretty embarrassed cause I thought that everything with the bank was good to go, so I just wanted to tuck my tail and leave). But Nick asked if it was ok if he tried to help out and call a few banks (my credit isn't that great so I figured nothing would come of it) Nick came back about half our later and told me that not only did he find a bank to finance me but also got a much much better rate but he also was able to include a warranty. I could not express how grateful I was for this. He could have just torn up the paperwork and let me leave but he took the time and made sure my family had a good car to enjoy. These two men Michael Brown and Nick Kelchner went above and beyond. Thank you so much Jeff Barnett More

WORST SERVICE EVER I HAVE HAD MY 2016 JEEP PATRIOT IN HERE TWICE BOTH TIMES THE JOB WASNT DONE CORRECTLY NO FLUIDS FILLED ON OIL CHANGE. NOW TODAY I GET MY TRANMISSION F I HAVE HAD MY 2016 JEEP PATRIOT IN HERE TWICE BOTH TIMES THE JOB WASNT DONE CORRECTLY NO FLUIDS FILLED ON OIL CHANGE. NOW TODAY I GET MY TRANMISSION FLUID CHECKED TELL THEM ABOUT MY PRIOR EXPERIENCE THEY SAID THAT THAT MECHANIC WAS LET GO YET TODAY IM CHARGED AGAIN 65 DOLLARS AND NOTHING WAS STILL DONE. I ASKED TO SPEAK TO A MANAGER "CHARLES" AND ALL HE COULD SAY WAS THAT IT WAS UNFORTUNATE. I WILL NEVER BUY ANOTHER VEHICLE FROM YOU ALL NOR WILL I EVER RECOMMEND ANDYBODY ELSE BUY A VEHICLE FROM THIS DEALERSHIP. THEY DONT CARE ABOUT THE CUSTOMER'S AT ALL ONLY THING THEY CARE ABOUT IS THE MONEY..... More

Treated very well. Everyone treated me very well, in fact from my salesperson David Zeller to the finance department I could not ask to be treated as good as they treate Everyone treated me very well, in fact from my salesperson David Zeller to the finance department I could not ask to be treated as good as they treated me. Very good experience in buying a used Dodge from this dealer. I would and will go back and buy another car from them when I need to. Thank you everyone at Safford of Winchester. More

Treated Worse Than A United Airlines Passenger! This was a great experience until meeting the Finance Department and the Business manager who clearly throught no one would dare question him. We This was a great experience until meeting the Finance Department and the Business manager who clearly throught no one would dare question him. We were asked to provide our name, address and social security number for a background check and was told it was due to "the amount of terrorism today" and "cases of fraud," and, "we want to know our customers." Since this was a simple purchases with a cashiers check, and based on our concern for identiy theft, we advised we did not want to suppy the social security numbers. Then we were told the title clerk needeed it and I advised VA DMV accepts the VA drivers license and they were welcome to that. Then he says they need to do a background check since a bank cashiers check is, "just another form of credit"! (Our FICO credit score is 851) Clearly, we were dealing with incompentence. He was told to call the bank (where there was a 6-figure balance) and came back and said, begrudingly, he would process the transaction. Oh, boy, lucky us. In the end we received no "thank you for your business," no "sorry about the delays," no nothing. While the salesman (Adam) was outstanding, the rest of the experience confirmed, once again, car dealers are like politicians - ya can't trust them or beleive anything they say. Especially at this dealer. All ratings are based on the experience with the finance transaction. More

Thank you Bo Bought a used jeep from Safford of Whinchester and the staff was amazing. Bo Brill was my salesman a nd did a wonderful suiting me with the right vehi Bought a used jeep from Safford of Whinchester and the staff was amazing. Bo Brill was my salesman a nd did a wonderful suiting me with the right vehicle anx getting me in and out in good time. Would def go to him again More

Very Happy Just want to thank my salesman Ernest for a wonderful car buying experience. I did not plain to buy a car the day I stopped in, just wanted to look a Just want to thank my salesman Ernest for a wonderful car buying experience. I did not plain to buy a car the day I stopped in, just wanted to look around. I saw a truck I like and I ended up taking it home. Everyone there was great. Thanks again for a great experience. More

Easy to buy I have spent hours buying a car in the past. Safford made it easy to come to terms quickly on a new Fiat 500. The car we were interested in was on t I have spent hours buying a car in the past. Safford made it easy to come to terms quickly on a new Fiat 500. The car we were interested in was on their lot in Tysons, VA. They delivered it to Winchester so we could take it for a test drive locally. Safford's sales people are helpful and professional. I look forward to doing business with them again. More

great customer service! I went in for an estimate to fix a fist sized ding in the bumper of my jeep wrangler. Randy in the collision center had the team pop it out at no I went in for an estimate to fix a fist sized ding in the bumper of my jeep wrangler. Randy in the collision center had the team pop it out at no charge and gave me an estimate for a replacement bumper and an upgrade bumper. VERY pleased with today's service! More

Very long wait for poor service Spent 4 1/2 hours in the waiting room at Safford Ram Winchester to get an air bag replaced under recall and a leak in the power steering fixed. over 3 Spent 4 1/2 hours in the waiting room at Safford Ram Winchester to get an air bag replaced under recall and a leak in the power steering fixed. over 300 dollars spent to get the leak fixed but the leak was not fixed. Waster both time and money. these fools have no idea how to fix a simple power steering leak. I don't have money to waste. never again will I take my vehicles to Safford Ram over priced work done by simpletons. More

The LONG Search is Finally Over! Thanks to Frank Merritt, our 16 year old son is now a proud owner of an awesome used Jeep. We could not be happier with the service that Frank and Bra Thanks to Frank Merritt, our 16 year old son is now a proud owner of an awesome used Jeep. We could not be happier with the service that Frank and Brad Strosnider provided us. It was a search that took us from dealers in Pennsylvania, Maryland and Virginia before we finished. We never felt pressure from Frank to buy. We would not hesitate to send friends and family to buy a vehicle from him. It is rare but buying a car was actually a pleasurable experience. Many thanks! More